facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.71

4.7 Rating 37,386 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

Lorna Welsh

facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je n'ai pas reçu mon colis”

Helpful Report

Posted 1 year ago

Bonjour Désolé d'apprendre que vous n'avez pas encore reçu votre commande. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 1 year ago

“Very disappointed waited over 10 days for cream to arrive, never came so gave up and asked for refund”

Helpful Report

Posted 1 year ago

Hi, It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory

Posted 1 year ago

“Produits jamais reçu. Produits remboursés”

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Posted 1 year ago

Bonjour, Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci Facetheory

Posted 1 year ago

“when the package arrived, the box was broken, the glass bottle containing facewash was broken, liquid leaked to the box and the two towels.”

Helpful Report

Posted 1 year ago

Bonjour, Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. J'ai demandé à notre équipe du service client d'examiner cela pour vous. Merci Facetheory

Posted 1 year ago

“Haven’t got my products yet. It has been weeks since I ordered. Facetheory hasn’t even reached out to help. Don’t buy from them, waste of time.”

Helpful Report

Posted 1 year ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. We didn’t intend for this to happen, however, couriers are still experiencing some delays due to covid and other national and international events. Looking at the tracking of the original order, it arrived in the destination country and is on the way to your local delivery office. Again, many apologies for the delay. Thanks Facetheory Team

Posted 1 year ago

“Je ne vois aucune différence voir une aggravation de mes problèmes d acné”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Nao recebi a minha encomenda.”

Helpful Report

Posted 1 year ago

Oi Lamentamos saber que seu pedido não chegou. Eu entendo o quão frustrante isso deve ser para você. Não era nossa intenção que isso acontecesse, no entanto, os transportadores ainda enfrentam alguns atrasos devido à covid e outros eventos nacionais e internacionais. Observando o rastreamento do pedido original, ele chegou ao país de destino e está a caminho do escritório de entrega local. Mais uma vez, muitas desculpas pelo atraso. Obrigado Facetheory

Posted 1 year ago

“Bestellung ist nicht angekommen???”

Helpful Report

Posted 1 year ago

Hallo Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht damit gerechnet, dass dies geschieht, allerdings kommt es bei Kurieren immer noch zu Verzögerungen aufgrund von Covid-19 und anderen nationalen und internationalen Ereignissen. Ein Blick auf die Sendungsverfolgung der ursprünglichen Bestellung zeigt, dass diese heute geliefert wurde. Nochmals vielmals Entschuldigung für die Verzögerung. Danke Facetheory-Team

Posted 1 year ago

“I bought the face theory super gel oil free for my face but unfortunately it was making my face so oily and I started to break out for whatever reason I don’t understand. I have a combination skin. I have read good review about this product online but it did not work well for me.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Makes my skin feel really dry and since using I am experiencing a blemish break out all over my face and neck had to stop using. Wouldn't recommed.”

Helpful Report

Posted 1 year ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

“Aucun effet sur mon visage. ( Tâches de soleil, tâche brune) Déçu...”

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Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 1 year ago

“I did not receive product”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear that you haven't received your order yet. I have asked customer service to get in touch with you via email. For any future questions, please contact us via help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“No he visto resultados no me gusta el producto”

Helpful Report

Posted 1 year ago

Hola Lamentamos que este producto aún no haya dado los resultados que esperabas. Algunos clientes consideran que necesitan 4 semanas de uso regular para ver los resultados. Sin embargo, tenemos una garantía de 365 días: envíenos un correo electrónico a help@facetheory.com para obtener un cambio o reembolso gratuito. Gracias Facetheory

Posted 1 year ago

“Sie haben Ihr Produkt immer noch nicht erhalten.”

Helpful Report

Posted 1 year ago

Hallo Oscar, Es tut uns leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Ich habe den Kundenservice gebeten, dies für Sie zu prüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. Danke, Facetheory Team

Posted 1 year ago

“Não recebi o meu pedido e já passou muito tempo desde que fiz a encomenda Agradeço a vossa informação Obrigado”

Helpful Report

Posted 1 year ago

Olá Lamentamos saber que seu pedido não chegou. Eu entendo o quão frustrante isso deve ser para você. Pedi à nossa equipe de atendimento ao cliente que analisasse isso para você. Mais uma vez, muitas desculpas pelo atraso. Obrigado Facetheory

Posted 1 year ago

“I have used multiple bottles of Exaglow now and I don’t see much difference. I even don’t know if it has done anything to my skin”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I'm sorry to hear you did not get the results you were hoping for. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Shamiso

Posted 1 year ago

“Commandes jamais reçues”

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Posted 1 year ago

“Not effective”

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Posted 1 year ago

“The first and only time I’ve bought something from here I didn’t get my package even though I checked multiple times and it told me it was already at my house. Never has this happened anytime I deliver from Amazon, and I couldn’t even get a refund because it’s not possible to prove I don’t have the item.”

Helpful Report

Posted 1 year ago

Hi Fernando, We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. We didn’t intend for this to happen, however, it shows on the tracking that it was delivered ''IN/AT MAILBOX''. Maybe a neighbour accepted the parcel? Ot it was stolen? I can see that our customer service team provided you already with a full refund without declining this in the first place. Again, many apologies for any inconvenience this caused. Thanks Facetheory Team

Posted 1 year ago

“I’m not receiving my product”

Helpful Report

Posted 1 year ago

Hi Abdouraman, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

facetheory is rated 4.7 based on 37,386 reviews