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facetheory Reviews

4.7 Rating 37,037 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 7th October 2024

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facetheory 4 star review on 19th August 2024

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facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

Louise Singleton

facetheory 5 star review on 14th June 2024

facetheory 5 star review on 10th June 2024

Louise Singleton

1912

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leider habe ich einen Ausschlag im ganzen Gesicht bekommen. Ich vermute ich habe eine sensible Haut und der Cleanser und das Serum sind zu aggressiv für mich oder haben einen Wirkstoff den ich nicht vertrage. Die Hautcreme benutze ich aber gerne und ohne Probleme.”

Helpful Report

(English) - Posted 2 weeks ago

Liebe Judith, Wir entschuldigen uns aufrichtig für Ihre Reaktion. Mehrere Faktoren können zu erhöhter Empfindlichkeit oder Reizung beitragen. Es könnte ein Inhaltsstoff in der Formel sein, gegen den Sie allergisch sind, oder vielleicht ein Wirkstoff, der zu stark für Ihre Haut ist. Darüber hinaus können auch andere gleichzeitig verwendete Produkte oder Umweltfaktoren eine Rolle spielen. Wir bieten eine 365-tägige Garantie an. Bitte kontaktieren Sie uns unter help@facetheory.com für einen kostenlosen Umtausch oder eine Rückerstattung. MfG Facetheory Team

Posted 2 weeks ago

“The scent of this cream is pleasant but I found that it did not absorb quickly and left my skin feeling undernourished. I also found the lid a bit fiddly to put back on especially if I was in a rush.”

Helpful Report

(English) - Posted 2 weeks ago

Hi, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 weeks ago

“I only buy products that I have thoroughly researched beforehand so needless to say these products made the grade. They are also easy to apply and feel nice on the skin. Delivery was quick.”

Helpful Report

(English) - Posted 2 weeks ago

“Have used for a while now. Face cleansed very well.”

Helpful Report

(English) - Posted 2 weeks ago

“I switched to Facetheory from using a leading skin care brand which I didn't feel was benefiting my skin anymore. I chose Facetheory as I wanted something more targeted for my oily skin which was affordable and sustainable plus the reviews seemed pretty good I have been using the ClariCleanse Exfoliating Cleanser and Porebright Niacinamide 10% Serum for about 4 or 5 weeks now. I have already seen an improvement in the level of oiliness of my skin and my pores appear more refined. I'm hoping I will see even more improvement once I start using the Blemicalm 2% Clarifying Toner and Supergel+ Oil-Free Moisturiser (I'm using up what was left of my old brand). Delivery was also very quick, I received my order after 2 days of ordering. I would recommend these products.”

Helpful Report

(English) - Posted 2 weeks ago

“I like these products but I don’t like the new containers/look.”

Helpful Report

(English) - Posted 2 weeks ago

“I’m a guy and I find the vast majority of these products gimmicky. However, there is a noticeable difference to the healthiness of my skin and fine lines have been reduced after a week of using it. So, I like it. I’d buy it again.”

Helpful Report

(English) - Posted 2 weeks ago

“I’ve been using facetheory happily for a while however the packaging has now changed. I wear glasses and the new packaging for day and night moisturiser is exactly the same apart from the small wording on the front, as my sight is not good when applying moisturiser I used to rely on the colour of the label to get the correct cream but now they are both the same it can be confusing without my specs! Please think about users with sight impairments.”

Helpful Report

(English) - Posted 2 weeks ago

“I don’t like the change of packaging at all I prefer the glass jars. Worried the products have changed too”

Helpful Report

(English) - Posted 2 weeks ago

“Is reducing redness but Skin a bit prickly on application”

Helpful Report

(English) - Posted 2 weeks ago

“Couldn’t find the same cream as Iv had in the past which was relaxing night cream M10, couldn’t find it and finally I purchased a tube of hydraserene night cream but it’s nothing like the other, texture different n ingredients, … disappointing”

Helpful Report

(English) - Posted 2 weeks ago

Hi, Thank you very much for your feedback. We would like to inform you that the previous moisturiser you purchased was the Relaxing Night Cream M10 PRO, which is now the Peptide Firming Night Cream. The moisturiser you repurchased is the HydraSerene Night Cream, which is a different product. To find the new product names, you can follow this link: https://www.facetheory.com/gb-en/find-your-product. If you contact our customer service team at help@facetheory.com, they can exchange the product to the correct moisturiser free of charge within our 365-return guarantee. Thanks Facetheory Team

Posted 2 weeks ago

“Beautifully fragranced, lusciously creamy and leaves my skin feeling fresh, looking bright, and I saw results almost immediately! And the sustainability and vegan ingredients are the icing on the cake!”

Helpful Report

(English) - Posted 2 weeks ago

“I am whole happy with the products and the service is also great here”

Helpful Report

(English) - Posted 2 weeks ago

“I love the products and have been using them for years but I don’t like the new packaging I preferred the jars”

Helpful Report

(English) - Posted 3 weeks ago

Hi Elizabeth, Thank you so much for your loyal support over the years! We're happy to hear that you love our products and have made them a part of your routine. Your feedback regarding the new packaging is invaluable to us. We understand that changes can be challenging, especially when you have a preference for the jars. Our goal with the new packaging was to enhance functionality and sustainability while maintaining the quality you expect from us. However, we truly appreciate your perspective and will take your thoughts into consideration as we continue to evolve our products. Thank you once again for your feedback and for being a valued member of our community. Facetheory Team

Posted 3 weeks ago

“So far so good”

Helpful Report

(English) - Posted 3 weeks ago

“Really like this product, great face cream and smells good too.”

Helpful Report

(English) - Posted 3 weeks ago

“Fake! doesn't do anything have tried for a month and no changes”

Helpful Report

(English) - Posted 3 weeks ago

“Crappy company with crappy customer service. Avoid.”

Helpful Report

(English) - Posted 3 weeks ago

Hi Matt, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our company and customer service. Your satisfaction is very important to us, and we strive to provide the best possible service to all our customers. We reached out to our customer service team and confirmed that they have responded to your inquiry. However, it appears that we have not yet received a reply from you. Kindly reply to the most recent email, and our customer service team will be happy to assist you further. Thanks Facetheory Team

Posted 3 weeks ago

“I’m receiving today an amazing customer service by Merry it’s beyond my expectations.”

Helpful Report

Posted 4 weeks ago

“I received an amazing customer service today from Merry. Very efficient and she went beyond my expectations.”

Helpful Report

Posted 4 weeks ago

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facetheory is rated 4.7 based on 37,037 reviews