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facetheory Reviews

4.7 Rating 37,477 Reviews
95 %
of reviewers recommend facetheory
Company Reviews Product Reviews
90,020
 Metrics Info
4.7
Based on 37,477 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read facetheory Reviews
Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

Write Your review

facetheory 5 star review on 4th January 2025
Lorna Welsh
facetheory 5 star review on 7th October 2024
Rachel Youds
facetheory 5 star review on 20th September 2024
Constantine Ngankam Nanhtcheu
facetheory 4 star review on 19th August 2024
Ibironke Inyang
facetheory 5 star review on 18th July 2024
Linda Tolli
facetheory 5 star review on 19th June 2024
Louise Singleton
facetheory 5 star review on 14th June 2024
Jodie Neary
1913
Anonymous
Anonymous  // 01/01/2019
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Julia Mackle
Verified Buyer
“Absolutely love this product, i love the fact that’s it’s a tube and not a tub , been using it now for approximately two weeks and i have definitely noticed a difference under my eyes , the texture is not to think or think, 100% recommended”
Helpful Report
(English) - Posted 4 weeks ago
Donatella Argiolas
Verified Buyer
“Ho iniziato da poco a usare i prodotti ma mi sembrano buoni”
Helpful Report
(English) - Posted 4 weeks ago
Anonymous
Verified Buyer
“Was delighted when this came back in stock and first time for me to try since it's change from the Freshening Fash Wash in the glass bottle. I have used the product and am disappointed in how it has changed since it was the Freshening Face Wash - there is no longer the lovely scent and the toothpaste like bottle means the contents splurge out and it can be messy in terms of storing. I'm disappointed in how the product has changed since it's previous iteration and I don't think I'll be purchasing again.”
Helpful Report
(English) - Posted 4 weeks ago
Hi, Thank you for sharing your experience with the reformulated face wash. We appreciate you letting us know how the changes compare to the previous version. We're sorry to hear that the scent and packaging are not to your liking. Your feedback is valuable as we evaluate our products. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team
Posted 3 weeks ago
Anonymous
Verified Buyer
“Im new to facetheory products and so far I'm liking them. I like the packaging. I like how quick and easy it was to shop with them. Their Customer Service is spot on. Really quick to engage and resolve any issues in a friendly and kind way. The products are lovely and after the first couple of days of using them I have noticed a different to how my skin looks and feels. A little bit goes a long way. Also, their prices are amazing for the amount of product you receive. My new favourite skin care.”
Helpful Report
(English) - Posted 4 weeks ago
Sébastien Queiros
Verified Buyer
“Certes cher mais très efficace et sans parfum.”
Helpful Report
(English) - Posted 1 month ago
Cheryl Gilchrist
Verified Buyer
“I love Facetheory products. Their eye cream and moisturizers are excellent, not heavy, they go on clean and light. The bonus on using Facetheory is they are cruelty free, which is the best perk for me.”
Helpful Report
(English) - Posted 1 month ago
Judith Herbeth
Verified Buyer
“La crème de nuit m'a brûlé le visage ...”
Helpful Report
(English) - Posted 1 month ago
Bonjour Je suis désolé(e) d'apprendre que vous avez ressenti une sensation de brûlure avec notre Crème de Nuit Raffermissante aux Peptides. Soyez assuré(e) qu'il ne s'agit pas d'une réaction courante. Plusieurs raisons peuvent expliquer ce phénomène : Si la barrière protectrice de votre peau est affaiblie, même les produits doux peuvent provoquer une sensation de brûlure. Cela peut être dû à une utilisation excessive d'acides exfoliants, de nettoyants agressifs ou à une exfoliation excessive. Vous pouvez également être sensible à un ou plusieurs ingrédients de la crème, tels que les peptides, les acides gras ou les conservateurs. Si vous utilisez d'autres produits aux actifs puissants, leur association avec cette crème de nuit pourrait être excessive pour votre peau. À l'avenir, pensez à tester vos nouveaux produits sur une petite zone de peau avant de les appliquer sur l'ensemble du visage. Si vous décidez de réessayer le produit, assurez-vous que votre peau est parfaitement sèche avant l'application et commencez par une petite quantité. N'oubliez pas que chaque peau est différente et que ce qui fonctionne pour une personne peut ne pas fonctionner pour une autre. Il est important d'être à l'écoute de votre peau et d'adapter votre routine de soins en conséquence. Nous avons demandé à notre service client de vous contacter par e-mail. Facetheory Team
Posted 1 month ago
Dulip Sanjeewa Katuwavila Arachchilage
Verified Buyer
“Ich bin sehr zufrieden mit Facetheory Produkten, aber ich finde die Metaltuben nicht so praktisch”
Helpful Report
(English) - Posted 1 month ago
Margarita Chigvintseva
Verified Buyer
“Это мой первый заказ данной продукции, что я заметила сразу при выборе и поиске косметике и почему среди тысячи других фирм я выбрала косметику Facetheory, не трудно догадогаться.Во первых меня привлек профессиональный подход к клиентам, ведь все мы абсолютно разные, но все хотим качественный уход за кожей лица, и порой можно сильно потеряться и запутаться в правильном подборе косметике. На сайте все очень чисто и прозрачно ,доступно и без воды-описание каждого продукта, применение и есть отзывы. Экологичные упоковки, косметика без тестирования на животных, это очень здорово! мне понравилас вся линейка с витамином С, она просто безупречно пахнет, и я увидела результаты уже после первых дней тестирования сыворотки для лица и очищающего крема для умывания.Мне очень нравится что косметика подходит для моей чувствительной кожи , я продолжу уход дома и буду наблюдать за результатом дальше. Всем желаю хороших покупок а так же чистой здоровой кожи лица!”
Helpful Report
(English) - Posted 1 month ago
Irene Krämer
Verified Buyer
“At the moment I don't know what's happening because my skin looks darker and uneven tone The nice skin I had experienced with your products is like gone.,😭”
Helpful Report
(English) - Posted 1 month ago
Hi Irene, Thank you for your feedback. Please let me assure you that our products do not contain any ingredients which darken the skin. It's not uncommon for skin to go through an adjustment period when using products containing salicylic acid, retinal and mandelic acid. Some users may experience temporary changes in skin appearance, including darkening or uneven tone, as the products works to exfoliate and renew the skin. This phase typically resolves within a few weeks as your skin adapts to the treatment. However, if you're experiencing persistent issues, we recommend the following steps: - Reduce the frequency of use to allow your skin to adjust gradually. - Ensure you're using adequate sun protection, as BHA products can increase sun sensitivity. If you have any further questions, please get in touch with our customer service team directly at help@facetheory.com. Thanks Facetheory Team
Posted 1 month ago
Leigh Cassidy
Verified Buyer
“Affordable skin care, wouldn’t change! Excellent customer service.”
Helpful Report
(English) - Posted 1 month ago
Martine Petit
Verified Buyer
“Produits au top envoie parfait”
Helpful Report
(English) - Posted 1 month ago
Sallie Watkins
Verified Buyer
“I have just received my second bottle of the Multi cream 0.05% retinal. I am so pleased with the results so far. I suffer with rosacea on my cheeks and I have some acne scarring too, plus some pigmented areas. I use this every night and have not experienced any reaction or flare ups of rosacea. My skin is looking fresher and has a glow. The texture of my skin certainly looks a lot smoother.”
Helpful Report
(English) - Posted 1 month ago
Marie-Claire JUILHARD
Verified Buyer
“Très satisfaite des crèmes et contours des yeux sans parfum. C’est tellement rare d’avoir de si belles compos, une texture agréable et une bonne efficacité, je suis conquise et j’ai enfin trouvé ma routine skincare idéale !”
Helpful Report
(English) - Posted 1 month ago
Anonymous
Verified Buyer
“I've been using Facetheory products for a year now, and the difference in my skin is incredible! My friends and family have all noticed the huge improvement—it looks healthier, smoother, and more radiant than ever. The products are gentle yet effective, and I love how they feel on my skin. My personal favourites are Glow-C Vitamin C 30 Serum, Porebright Niacinamide 20% Serum, and ClariCleanse+ AHA & BHA Exfoliating Cleanser, as they have truly transformed my skincare routine. I highly recommend Facetheory to anyone looking for skincare that actually works. Their formulas are amazing, and I’ll definitely continue using their products!”
Helpful Report
(English) - Posted 1 month ago
Anónimo
Verified Buyer
“Compré varias veces la Crema Hidratante Regena-C M4 Pro con con un 3% de Liposomas de Retinol y Vitamina C, por los buenos resultados, pero he cambiado a la crema Hidratante Diario Glow-C SPF30, con los serums de retinol y el de hialurónico y estoy decepcionada, mi piel al poco le falta hidratación, cosa q no ocurría con la anterior crema”
Helpful Report
(English) - Posted 1 month ago
Hola, Gracias por compartir tu experiencia con nuestros productos. Lamentamos que no te haya gustado la crema hidratante diaria Glow-C FPS 30 en comparación con la crema hidratante Regena-C M4 Pro. La Regena-C M4 Pro es una crema hidratante más intensa, con un 3 % de liposomas de retinol y vitamina C, que proporciona importantes beneficios de hidratación y antiedad. La crema hidratante diaria Glow-C FPS 30, si bien ofrece protección solar y efectos iluminadores, tiene una fórmula más ligera que puede no proporcionar el mismo nivel de hidratación para todo tipo de piel. Para abordar tus dudas sobre la hidratación, te recomendamos lo siguiente: - Considera usar un sérum hidratante antes de aplicar la crema hidratante Glow-C. - Podrías beneficiarte de aplicar la crema hidratante Glow-C en capas con un producto más oclusivo para retener la hidratación. - Para la noche, puedes alternar entre Glow-C y una opción más hidratante como nuestra Crema Reafirmante con Retinol al 0,3 %. Agradecemos tu fidelidad y tus comentarios, ya que nos ayudan a mejorar nuestros productos y servicios. No dudes en contactar con nuestro equipo de atención al cliente para obtener más ayuda o recomendaciones de productos adaptados a tu tipo de piel y necesidades. Facetheory Team
Posted 1 month ago
Mafalda Ortiz
Verified Buyer
“I have loved the products I have tried so far”
Helpful Report
(English) - Posted 1 month ago
Alexandra Hart
Verified Buyer
“It didn’t break me out but didn’t make my skin any better either”
Helpful Report
(English) - Posted 1 month ago
Anonymous
Verified Buyer
“Amazing and great quality products!”
Helpful Report
(English) - Posted 1 month ago
Azade Beste Ozuzun
Verified Buyer
“After 3 days of small amount of use my skin got extremely dry... i have a mix skin type and i ve never seen my skin that dry.. My nose and my cheeks started to peel..i took me 2 weeks to bring it back to normal..”
Helpful Report
(English) - Posted 1 month ago
Hi Azade, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team
Posted 1 month ago
facetheory is rated 4.7 based on 37,477 reviews
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