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facetheory Reviews

4.7 Rating 37,182 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 7th October 2024

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

Ibironke Inyang

facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

Louise Singleton

facetheory 5 star review on 14th June 2024

facetheory 5 star review on 10th June 2024

Louise Singleton

1912

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the HydraOat Soothing Daily Moisturiser and really like it ! No real smell and thats fine i find it quite soothing and works well under foundation .doesnt pil”

Helpful Report

(English) - Posted 3 weeks ago

“Purtroppo non mi ha soddisfatta”

Helpful Report

(English) - Posted 3 weeks ago

“Good product.”

Helpful Report

(English) - Posted 3 weeks ago

“All good. I like the products”

Helpful Report

(English) - Posted 3 weeks ago

“I have been a loyal customer for years and have always loved this cleanser, but I am deeply disappointed with the recent changes. The new packaging is utterly appalling – it barely lasts 3 to 4 weeks, whereas the jars used to last me six months. To add insult to injury, the price remains the same despite the significant reduction in product quantity. This is an outrageous move that completely disregards long-time customers like myself. It feels like nothing more than a cash grab, and it’s disgraceful. The new packaging is not only impractical but downright wasteful. I am actively searching for a more affordable brand with similar ingredients because this change has made it impossible to justify sticking with your product. Bring back the jars – this new packaging is a complete failure, and your customers deserve better.”

Helpful Report

Posted 3 weeks ago

“Great products and I have noticed the difference and improvement in my skin since using this brand. The only negative to the product is the new packaging. The glass jars were easier and better for the environment and some grey grit from around the lid comes off and goes on your hands.”

Helpful Report

(English) - Posted 3 weeks ago

“Very soothing with fast acting positive results. I love Face Theory and so glad I found it. Plastic free, cruelty free, carbon neutral and effective healing ingredients. I saw great results even after the first use. And the cleansing balm citrus scent is a delight.”

Helpful Report

(English) - Posted 3 weeks ago

“This cream smells just like smoked cheddar. Is it supposed to smell like that? Can’t put that on my face.”

Helpful Report

(English) - Posted 3 weeks ago

“I love it because its oily with Vitamin C Does good for your skin sure Absorbs very quick as well”

Helpful Report

(English) - Posted 3 weeks ago

“Love Facetheory products ❤️. It took me a while to get used to the new packaging. I use reading glasses and it was difficult at first to find the difference between the day and night creams. I’m okay now that I recognise the small image on the tubes. The writing is very small. The only challenge now is the face wash, I use it in the shower and it is difficult to close the tube whilst trying not to let the product slip off my hand. It’s a daily challenge but I’m slowly getting better at it. I love the products and the green packaging, thank you Facetheory for leading the way”

Helpful Report

(English) - Posted 3 weeks ago

“Very disappointed with product this time . Cream seems very different from when bought in jar last time”

Helpful Report

(English) - Posted 3 weeks ago

“Bought for my daughter who loves the products. Excellent service as always. Thank you”

Helpful Report

(English) - Posted 3 weeks ago

“All products so light on the skin. I used to use very expensive brands, I see better impact with Facetheory! Plus, from the purchase to delivery all customer service and support has been very attentive. Very positive experience 10/10”

Helpful Report

(English) - Posted 3 weeks ago

“I absolutely love the foundation, and it scored a very reassuring “excellent” on Yuka! You only need a tiny amount so the tube will last a long time too. One small thing, I was disappointed it had a plastic cap. I notice you’ve changed a lot of your packaging recently to aluminium tubes and caps so I’m hoping this foundation and the blusher will follow too.”

Helpful Report

(English) - Posted 3 weeks ago

“Amazing products. Love them!”

Helpful Report

(English) - Posted 3 weeks ago

“I bought the eye balm and it's fantastic. Puffiness and darkness reducing already”

Helpful Report

(English) - Posted 3 weeks ago

“Merci FACETHEORY vous avez sauvez mes pores ! Ca fait exactement 1 an que j'utilise vos produits je suis pas du tout déçu , les prix sont très abordable. Petit bémol je trouve que la livraison est trop long je dois attendre deux semaines pour recevoir ma commande c'est trop ... A revoir !”

Helpful Report

(English) - Posted 3 weeks ago

“Great product none greasy and does what it's meant to do.”

Helpful Report

(English) - Posted 4 weeks ago

“Bought the usual Retinol serum: they upped the dose to 3% and you can really, really see the difference. Bad news is you can't use it too often :D but I'm very happy with this product and will order again. The shipping is also quite fine, despite shipping from UK.”

Helpful Report

(English) - Posted 4 weeks ago

“Haven't recieved the product.”

Helpful Report

(English) - Posted 4 weeks ago

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facetheory is rated 4.7 based on 37,182 reviews