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facetheory Reviews

4.7 Rating 37,385 Reviews

95 %

of reviewers recommend facetheory

Company Reviews

Product Reviews

4.7

Based on 37,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

facetheory 5 star review on 7th October 2024

facetheory 5 star review on 20th September 2024

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facetheory 4 star review on 19th August 2024

Ibironke Inyang

facetheory 5 star review on 18th July 2024

facetheory 5 star review on 19th June 2024

Louise Singleton

facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy contenta”

Helpful Report

(English) - Posted 2 weeks ago

“Je ne connaissais pas du tout Facetheory , je suis tombée par hazard et je me suis dis pourquoi pas . je ne regrette pas mes achats , Aprés quelques semaines , j ai vu le résultat , ma peau est plus lisse , hydratée, disparition des taches .... C est certain je continuerais à commander . Merci facetheory”

Helpful Report

(English) - Posted 2 weeks ago

“Ho ricevuto crema notte e crema giorno in regalo da una mia amica e mi sono trovata benissimo.Infatti le ho ordinate.Sono ottimi prodotti e la mia pelle è migliorata Molto contenta♡”

Helpful Report

(English) - Posted 2 weeks ago

“Very good”

Helpful Report

(English) - Posted 2 weeks ago

“Me encanta la textura y el olor”

Helpful Report

(English) - Posted 2 weeks ago

“Not seen any results at all.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Chris, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 2 weeks ago

“Tried these products for the first time and I’m really happy with them! No overpowering fragrance and the creams just feel good!”

Helpful Report

(English) - Posted 2 weeks ago

“Great products - made my skin feel clean and smooth. Reasonably priced, made in the UK and sustainable.”

Helpful Report

(English) - Posted 2 weeks ago

“Super Service”

Helpful Report

(English) - Posted 2 weeks ago

“Arrived really fast, pricing ok, texture is nice and smooth, waking up my face was really calm and plump.”

Helpful Report

(English) - Posted 2 weeks ago

“Sorry - but I prefer the old branding. I used to love the moisterisers and the face wash. These are now completely different textures and not the same. I also cannot buy the lovely face cloths you used to have. Please go back to the old branding and the old ingredients. I dont think I will continue with your products. Have bought from the outlet a few times but the old items are now scarce.”

Helpful Report

(English) - Posted 2 weeks ago

Hi Michelle, Thank you for sharing your feedback about our recent changes. We understand that you strongly prefer our previous branding and formulations, particularly the moisturizers and face wash. We appreciate your loyalty to our products and the face cloths you enjoyed. We will consider your comments as we continue to evolve and improve our offerings. If you have any other suggestions or feedback, please feel free to share them with us. We value your input and hope to meet your expectations in the future. Thanks Facetheory Team

Posted 2 weeks ago

“La livraison en général est lente à part ça le produit est bien”

Helpful Report

(English) - Posted 2 weeks ago

“This product is a game changer. I have been using it for the past two weeks and there is massive change to my face. My dark spots a re being cleared. I will keep using it”

Helpful Report

(English) - Posted 3 weeks ago

“My face waa very busy with Acne, pigmentation and scaring. I spoke to my colleague who advised me to use facetheory cleanser. I bought the cleanser on 5/2/25, received it on 13/2/25. With 2days the acne started to resolve. One week into using it. The pigment and scaring are fading away..”

Helpful Report

(English) - Posted 3 weeks ago

“I don’t see any difference to my pigmentation using this product.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, We appreciate your feedback, and we apologise for hearing that the product did not meet your expectations. We note that you have used the product for just over two weeks. It's important to note that individual results may vary, and consistency in application is crucial for achieving the best outcomes. Combining tranexamic acid with other skincare ingredients and using sun protection can enhance its effectiveness. More noticeable changes in hyperpigmentation, including a reduction in dark spots and melasma, typically occur after 4-8 weeks of regular application. If you're not happy with your Facetheory purchase and don't see any visible improvement in your skin within 365 days, please don't hesitate to email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 2 weeks ago

“Habe ein Tages Creme mit Vitamin c gekauft, mir hat es nicht gepasst, habe zu empfindliche Haut. Aber mein Sohn liebt es”

Helpful Report

(English) - Posted 3 weeks ago

“I bought a moisturising cream before then I wanted to try the skin care for me . So I did . I have been using it for the past 2 weeks and I am happy with the product . I am looking forward for better results .”

Helpful Report

(English) - Posted 3 weeks ago

“Die Creme fühlt sich sehr angenehm an, zieht schnell ein, aber ist auch im Winter reichhaltig genug. Darüber hinaus kann ich bislang noch nicht viel sagen, vor allem zur Wirkung der Peptide muss ich wahrscheinlich noch ein bisschen abwarten. Aber mir gefällt, Geruch, Textur und Verpackung”

Helpful Report

(English) - Posted 3 weeks ago

“Die Lieferung und die Verpackung waren top. Die Produkte sind teils teils. Die Seren sind gut, den Toner vertrag ich leider garnicht und bekam Ausschlag und der Lippenstift lässt sich nicht gut auftragen. Die Farbe des Blushes ist super schön, nur leider ist er in der Anwendung unpraktisch, weil aus der Tube immer etwas mehr herauskommt als eigentlich geplant. Tolles Brand mit ein paar Schwierigkeiten.”

Helpful Report

(English) - Posted 3 weeks ago

Hi, Vielen Dank für Ihr ausführliches und ehrliches Feedback zu unseren Produkten. Wir schätzen Ihre Rückmeldung sehr, da sie uns hilft, unsere Produkte und Dienstleistungen kontinuierlich zu verbessern. Es freut uns zu hören, dass Sie mit der Lieferung und Verpackung zufrieden waren. Auch die positive Resonanz zu unseren Seren und der Farbe des Blushes nehmen wir gerne zur Kenntnis. Wir bedauern, dass Sie mit einigen Produkten nicht vollständig zufrieden waren. Ihre Anmerkungen zum Toner, Lippenstift und zur Anwendung des Blushes nehmen wir sehr ernst. Unsere Produktentwicklungsabteilung wird diese Punkte sorgfältig prüfen, um mögliche Verbesserungen vorzunehmen. Ihre Zufriedenheit haben für uns oberste Priorität. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Unser Kundenservice-Team steht Ihnen gerne zur Verfügung. Nochmals vielen Dank für Ihr wertvolles Feedback. Wir arbeiten kontinuierlich daran, unsere Produkte zu optimieren und hoffen, Sie auch in Zukunft als zufriedene Kundin begrüßen zu dürfen. Mit freundlichen Grüßen, Facetheory Team

Posted 3 weeks ago

“j'ai une crème nettoyante à la vitamine C que j'adore et qui sent délicieusement bon.”

Helpful Report

(English) - Posted 3 weeks ago

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facetheory is rated 4.7 based on 37,385 reviews