facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 37,037 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1912

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ben erg tevreden, moest even wennen aan de nieuwe verpakkingen/produkten. Ben goed geholpen met het bestellen van de produkten.”

Helpful Report

(English) - Posted 1 week ago

“Love this product just waiting for the bigger one to come in stock”

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(English) - Posted 1 week ago

“Prodotti efficaci, naturali, prezzo adeguato alla qualità.”

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(English) - Posted 1 week ago

“Like the Ipdated Glas Bottle The name is a little confusing I think it Should Have Stayed HlySalLac or something similar. Shipping speed was okay. Was not happy that after shipping and tax the price went up to $40. I prefer to get it on Amazon and couldnt find it there.”

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(English) - Posted 1 week ago

“Ho acquistato diversi prodotti e posso dire con certezza dopo due mesi di utilizzo che ho finalmente trovato una linea di prodotti a livello di qualità/prezzo eccellenti!!! Non smettete mai di produrli!! Ora e per sempre solo Facetheory”

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(English) - Posted 1 week ago

“I got my product few weeks back . My dark spot isn't clear yet but I can see some improvement”

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(English) - Posted 1 week ago

“I use the vitamin C moisturiser and cleanser. They have helped to clear up pimples on my neck and forehead. Love the smell and feel of these products.”

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(English) - Posted 1 week ago

“Finde die neue packaging nicht gut. Die Tuben gehen nicht gut auf und es bleiben Materialreste an dem Produkt kleben. Finde das packaging war vorher viel besser!”

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(English) - Posted 1 week ago

“Loving this whipped luht texture of cream&great it has spf in it.Being prone to oily combo skin &having breakouts I used niacinamide serums Do it's great this contains that plus vit c&spf 30 No piling under makeup Melts into skin realy fast. Living in Scotland factor 30 is fine for winter Would be great if they came out with a factor 50 before next year. Reviews had a lot of complaints about the tube&using too much etc.I love it.Just squeeze a generous amount on back of my hand&spread over my face,then hands from there Glad I chose to subscribe I got the underfunded. Love that I got the choice of unscented I use another vit c serum as am not sure the percentage in this would be enough to make a difference It was the niacinamide spf&light whipped texture that made me give it a go Very glad I did”

Helpful Report

(English) - Posted 1 week ago

“I lost so much and was really devastated, I had to seek help until I was directed to Mr. Sharon O'Neil and his Recovery company and Foundation that helped me to recover all the money I had lost. It was really worth it. I will be happy to share my experience with anybody, you can also connect with him for help and assistance for a successful and secured investment without any loss of funds. mail him SHARONRECOVERINGEXPERTS @ gm ail. c o m”

Helpful Report

Posted 1 week ago

“I ordered the Vitamin C serum. I am blown away by the quality of this product! Seriously amazing. I feel like my skin is glowing. Will purchase again.”

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(English) - Posted 2 weeks ago

“I am not as happy with the new packaging that is being used by Facetheory, the tubes are made of aluminium, does this seep into the product? I cannot get all of the product out of the packaging, I prefer the old glass containers used for the face creams, easier to store, and could use all of the cream, there was no wastage!”

Helpful Report

(English) - Posted 2 weeks ago

Hi, Thank you for your feedback regarding the new packaging of Facetheory products. We understand your concerns about the aluminium tubes and appreciate your perspective on the usability and storage issues they present. Firstly, it's important to note that the aluminium used in our tubes is safe for cosmetic products and does not leach into the formulations. The tubes are designed with a special lining that prevents any interaction between the product and the metal, ensuring that the integrity of the ingredients remains intact. We acknowledge that some customers have found it challenging to extract all of the product from these tubes. This feedback is valuable, and we are exploring ways to improve the design for better usability. In fact, some users have suggested tools like toothpaste squeezers to help get every last bit out, which may be worth trying. We note your preference for glass containers and will consider this as we develop future products. Customer satisfaction is our priority, and we strive to balance aesthetics, functionality, and sustainability in our packaging solutions. Thank you once again for sharing your thoughts with us. We value your loyalty to Facetheory and hope to continue providing products that meet your needs. If you have further suggestions or concerns, please feel free to reach out directly at help@facetheory.com. Thanks Facetheory Team

Posted 2 weeks ago

“Changement de formule pour la crème hydratante à l'avoine colloïdale, une catastrophe ! Ma peau réagit en échauffant, pores qui se dilatent, peau qui brille... Alors que l'ancienne formule était un bouclier de douceur et de tolérance épidermique, une des rares crèmes que ma peau tolerait.”

Helpful Report

(French) - Posted 2 weeks ago

Bonjour, Merci pour votre retour. Je suis désolée que le produit n'ait pas répondu à vos attentes. Malheureusement, il semble que vous ayez déjà commandé une autre crème hydratante. Nos dossiers montrent que vous avez déjà commandé la « crème hydratante sans huile Supergel ». Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 2 weeks ago

“The foundation was good, just didn't match up to the colour online.”

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(English) - Posted 2 weeks ago

“Amazing products that actually work. Everything else I've tried takes forever to show minimal progress. I've seen real progress in a reasonable amount of time with your products. I started off with one item and have expanded to more as they're so good”

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(English) - Posted 2 weeks ago

“I've tried many creams over the years but this is certainly the best one I've tried. I wouldn't usually write a review but felt I needed to.”

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(English) - Posted 2 weeks ago

“Bought as a gift for my daughter who loves this brand, excellent prices and lots of choice too.”

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(English) - Posted 2 weeks ago

“the packaging/lid of the face wash isnt really practical, it is hard to twist back on, you need to twist it back on else product all comes out and is wasted. I need to now get something to transfer it into to make it easier to use.”

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(English) - Posted 2 weeks ago

“That's one of the best cream I ever had. Super light and very nice on the skin. I don't have any problem with the packaging.”

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(English) - Posted 2 weeks ago

“Wide range of excellent products at very reasonable prices. Lots of offers Quick delivery”

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(English) - Posted 2 weeks ago

facetheory is rated 4.7 based on 37,037 reviews