facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 37,037 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1912

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

facetheory 5 star review on 27th March 2022

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Posted 2 years ago

“I've used a few Facetheory products and have liked them all, not least the recyclable and minimal packaging. When I had a small problem with one product it was quickly replaced - impressive customer service. All tip top.”

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(English) - Posted 17 hours ago

“Fantastic creams and products I use them now for a few years”

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(English) - Posted 19 hours ago

“J’ai bien de recevoir mon produit que j’ai commandé le 30/102024, de coup c’est trop tôt pour savoir le valeur,j’ai mis quatre étoiles,car j’ai reçu trop tard.”

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(English) - Posted 1 day ago

“Great product. See a difference already after a week, no irritation, skin is glowing 10/10”

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(English) - Posted 1 day ago

“Very pleased overall! The pricing is remarkable, I love the packaging and vibe the product feels amazing on my skin. The ClariCleanse AHA & BHA Exfoliating Cleanser is lightweight but cleans really well with out leaving any residue feeling. Supergel Oil-Free Moisturiser is one of my favorite moisturisers because of it's light on the skin and I don't feel it throughout the day. I wish it had a scent but I get why it doesn't. I wouldn't hesitate on this stuff. This has replaced my innisfree products”

Helpful Report

(English) - Posted 1 day ago

“Bonjour, je viens juste de commencer a utiliser vos produits, je connaissais pas. Pour le moment très satisfaite, la texture très bien..peux être pas assez hydratant pour moi qui a un soucis de thyroïde. A voir a long terme. Affaire a suivre 🙏”

Helpful Report

(English) - Posted 1 day ago

“Love the products and love how you remind me of offers on the products I like ❤️”

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(English) - Posted 2 days ago

“Excellent product at a very good price. Fast delivery. Would recommend”

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(English) - Posted 2 days ago

“I suffer with psoriasis and roseaca and the products have really helped calm my skin down and reduce redness and flare ups on my face, its not itchy or sore anymore and feels amazing, thank you”

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(English) - Posted 2 days ago

“Too early to tell I hope it works because it's very expensive”

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(English) - Posted 3 days ago

“Nice new packaging. Creamy cleanser leaves face clean and not tight.”

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(English) - Posted 3 days ago

“I was looking for some fancy flannels as part of a gift. The gift was for my child's 15th birthday. They are particularly concerned with their appearance and get through a lot of cleansing products - but haven't had new flannels for a while. There are cute ducks and penguins on the current ones! From the description and price of the facetheory flannels I was expecting thick, quality flannels. They are not. They are ordinary thin flannels.”

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(English) - Posted 4 days ago

“I am always really impressed with the service, quick despatch and delivery of orders. The quality of the products are brilliant for my skin, I have great results with everything I try.”

Helpful Report

(English) - Posted 5 days ago

“Love facetheory products, I recommend to everyone and customer service is brilliant.”

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(English) - Posted 5 days ago

“Effective cutting edge clean vegan products. High end results at great value high street prices. British made. Great customer service from a certified B Corp company. What's not to love?”

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(English) - Posted 5 days ago

“I ordered HydraSerene Night and Glow-c daily, they are scored excellent on Yuka! I wish there was less cardboard packing; of course the metal tubes would get squished and wouldn't look so good but it's a shame all that waste of paper. I love their products, they are amazing at an unbeatable price”

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(English) - Posted 5 days ago

“Excellent Customer service! Fast prompt communication”

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(English) - Posted 5 days ago

“I love the products and used to love the packaging. I don’t like the new amil whip packaging. Please bring back the pots!”

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(English) - Posted 5 days ago

“Broke my skin out really badly and your return policy is awful”

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(English) - Posted 5 days ago

“I've been using FaceTheory for the past 6 years. It's the best skincare brand I've ever tried. All products are made with high quality ingredients, and your skin can feel it. I've recommended it to all my friends, and now most of them use their product and love them! Strongly recommended”

Helpful Report

(English) - Posted 5 days ago

facetheory is rated 4.7 based on 37,037 reviews