facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.71

4.7 Rating 37,384 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,384 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

Lorna Welsh

facetheory 5 star review on 7th October 2024

Rachel Youds

facetheory 5 star review on 20th September 2024

Constantine Ngankam Nanhtcheu

facetheory 4 star review on 19th August 2024

1913

Anonymous

Anonymous // 01/01/2019

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“I’ve tried many cream for my son to reduce his ichthyosis for the past 14 years but this cream did the job, cleared the skin within 4 weeks. I’m so happy I came across this on google because I’ve tried many dermatologist with no cure.”

facetheory 5 star review on 27th March 2022

Helpful Report

Posted 2 years ago

“Love this moisturiser, I was looking for an every day with SPF. I don’t tend to have much issue with my skin, it can be a little bit dry from weather/swimming and maybe the odd spot every so often. I’ve had less spots since using the product and happy know my skin is also protected from sun damage”

Helpful Report

(English) - Posted 57 minutes ago

“One of the packages arrived broken and soaked in oil as the top was not screwed on correctly. Therefore I lost half the oil in the bottle. A feedback email to you was not satisfactorily resolved.”

Helpful Report

(English) - Posted 11 hours ago

Hi Kate, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We take quality control and customer satisfaction very seriously, and we're disappointed to hear that one of the packages arrived in an unsatisfactory condition. We did respond to your feedback email promptly and requested additional information, including pictures of the damaged package and product. No further response was received. This information is crucial for us to fully understand the extent of the damage and to investigate how this occurred during shipping and take necessary steps to prevent similar incidents in the future. We require photographic evidence to share with our shipping partners. This allows them to conduct a thorough investigation and implement measures to prevent such incidents from recurring. We're committed to ensuring that all products leave our facility in perfect condition. Your feedback helps us identify any potential issues in our packaging or quality control processes. We kindly ask that you to respond to the email of our customer service team with the requested pictures and any additional details about the damaged product. This will enable us to: Provide you with an appropriate solution (e.g., replacement, refund,) Take necessary actions to improve our processes Work with our shipping partners to enhance package handling Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue. We value your feedback as it helps us improve our products and services. Thanks Facetheory Team

Posted 1 hour ago

“I have been using Facetheory in comparison with others. Maybe one side of my face is clearer than the other, but the side with their formulas keeps my skin clear without irritation. I wish they would ship to Hawaii again.”

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(English) - Posted 12 hours ago

“Purchased ClariCleanse AHA & BHA Exfoliating Cleanser and have been using it for several days. I am very impressed with this cleanser as it really seems to clean and clear my face. Very easy to use twice a day and am happy with the results. Highly recommend!”

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(English) - Posted 17 hours ago

“Die bisher verwendeten Produkte finde ich sehr gut 👍 !”

Helpful Report

(English) - Posted 21 hours ago

“I love facetheory, I have been buying from them for years now, such an excellent company with real human customer service, considerate ethical values and brilliant products.”

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(English) - Posted 23 hours ago

“Beautyful products! Helps the skin to make it more plump, relaxed, and glowy. Clean products I love it 🙌🏽”

Helpful Report

(English) - Posted 1 day ago

“He probado ya varios productos de FaceTheory y siempre me han parecido estupendos y eficaces”

Helpful Report

(English) - Posted 1 day ago

“Délai de livraison très long et pour le moment pas assez de recul pour évoluer les produits”

Helpful Report

(English) - Posted 1 day ago

Bonjour, Merci pour votre retour. Nous nous excusons pour le retard dans la réception de votre commande. Des retards peuvent survenir en raison de facteurs tels que des problèmes de transporteur (par exemple des grèves), des problèmes logistiques, du mauvais temps ou d'autres circonstances indépendantes de notre volonté. Nous sommes heureux de voir que vous avez reçu votre commande. Si vous avez d'autres questions ou préoccupations, veuillez contacter notre équipe de support client à l'adresse help@facetheory.com. Facetheory Team

Posted 1 day ago

“I got face therapy as recommended. Skin just slightly brighter, too early to tell. The retinol doesn’t feel strong enough. The factor 30 is plentiful with only small amounts required”

Helpful Report

(English) - Posted 1 day ago

Hi Michelle, Thank you for sharing your experience with our face therapy and skincare products. We appreciate your feedback and are glad to hear that your skin appears slightly brighter. It's natural that seeing full results may take time, especially when using retinol, as skincare improvements often require patience. Some individuals might observe subtle enhancements in skin brightness and evenness within 1-2 weeks of consistent use. Between 2-6 weeks, gradual improvements in skin texture typically become more noticeable. During this period, temporary side effects like purging (breakouts) or irritation may occur. With continued use over 3-6 months, significant improvements in overall skin smoothness, tone, and clarity are often evident, with wrinkles, blemishes, and dark spots appearing reduced. If you have any further observations or need any recommendations, please don't hesitate to contact our customer service team directly at help@facetheory.com. Thanks Facetheory Team

Posted 1 day ago

“Great customer service.”

Helpful Report

(English) - Posted 1 day ago

“Sto provando il retinal 0.1 ma non mi dà nessun disturbo dermatologico.si è giallo ma se metti una federa bianca e aspetti 20 minuti prima di andare a dormire succede ben poco.Mi spettavo una reazione più forte.lo so che uso il retinolo da anni ma il retinal non mi dà nessun fastidio e lo uso tutte le sere.Anche se ho più di 30 anni e una bimba ho una bella pelle ereditata da mia madre ma dovuta anche alla cura costante che faccio.A questo retinal non so che voto dargli.spero che tra un mese possa dire che una reazione c'è l ha.Grazie a presto.”

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(English) - Posted 3 days ago

“Excellent produit je conseille”

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(English) - Posted 4 days ago

“So far I love it, going to buy face sunscreen”

Helpful Report

(English) - Posted 4 days ago

“My skin has never been better! I never had the confidence to go out without makeup, and that has changed since using Facetheory.”

Helpful Report

(English) - Posted 4 days ago

“Firstly, I want to acknowledge that this is a genuine company with great pricing, timely delivery, and excellent customer care. Regarding the product, I have not noticed any negative effects on my skin. Although I have only been using it for about a week, everything seems good so far. Based on my experience, I would recommend these skincare products.”

Helpful Report

(English) - Posted 5 days ago

“In the couple of weeks I have been using Facetheory products I have noticed an improvement in my skin tone and surface texture. I am very pleasantly surprised.”

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(English) - Posted 5 days ago

“Mir gefällt Qualität dieses Produkts, keine allergische Reaktion”

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(English) - Posted 6 days ago

“I ordered the Glow-C Daily Moisturiser SPF 30 (unscented) and so far, so good! It has a matte finish and no white cast. I can easily apply my make-up on top. I will order again!”

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(English) - Posted 6 days ago

“Falsche Firma!!! Ich habe meine Produkt bezahlt abert nicht bekommen!!! Niemand meldet über E-Mail nur Automatisch antworten!!! Nie wieder dies Firma!!!!! Ich gehe in Polizei!!!!”

Helpful Report

(English) - Posted 6 days ago

Hallo Szilvia, Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Verzögerung beim Erhalt Ihrer Bestellung. Verzögerungen können aufgrund von Faktoren wie Problemen mit dem Transportunternehmen (z. B. Streiks), Logistikproblemen, schlechtem Wetter oder anderen Umständen auftreten, die außerhalb unserer Kontrolle liegen. Wir haben Ihre Interaktionen mit unserem Kundensupportteam überprüft und festgestellt, dass jede Ihrer E-Mails umgehend beantwortet wurde und Sie auch auf diese Nachrichten geantwortet haben. Unseren Aufzeichnungen zufolge wurde Ihre Bestellung als geliefert markiert, und Sie haben den Erhalt bestätigt. Darüber hinaus haben Sie eine vollständige Rückerstattung erhalten. MfG Facetheory Team

Posted 2 days ago

facetheory is rated 4.7 based on 37,384 reviews