Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. We mistakenly ordered a dark set of cotton ball lights, but with the help of Kate in customer services, who sent us a replacement set by first class post in time for Christmas, we now have a lovely selection of paler colours adorning our hearth. Thank you.”

Helpful Report

Posted 7 years ago

Dear Gwen, Thank you again for such a lovely post - I am delighted you got them in good time for the festive season and that you love the new colours you chose! Yours warmly, Kate

Posted 7 years ago

“Excellent product and service. The lanterns are well made and look as nice switched off as they do on. Being able to select exactly which colours you'd like help create a unique style of your own!”

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Posted 7 years ago

“Excellent, quality product. Promptly delivered. Simple ordering process, with plenty of product choices.”

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Posted 7 years ago

“Perfect thank you”

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Posted 7 years ago

“The lights are beautiful and the service excellent. Putting the lights together was a bit painful as some of the lights hadn't been cut at all and there were some that were too small and others quite large. If you could address that it would have been absolutely perfect!”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you for taking the time to post a review. We do of course take on board your feedback regarding the sizes of the splits on the balls and are aware that they can vary as these are hand-made. I am really delighted you love your new lights! Yours warmly, Kate

Posted 7 years ago

“Arrived quickly. Love the LED lights. Great to have a chain instead of a loop - much more versatile.”

Helpful Report

Posted 7 years ago

“I love these lights even more now they use led's and they're on a string rather than a loop. I wish it was easier to see exactly what the colours are and is frustrating that they see to go out of stock quite often”

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Posted 7 years ago

Dear Anonymous, Thank you for your post. I am delighted you love your new LED lights! Our website illustrates the colours as realistically as possible but it is hard to replicate all the colours perfectly - also how we perceive colour can be very individual. Our stock did fluctuate over Christmas due to such a busy period but we expect to have all colours available again by the end of this week. In the meantime I hope you enjoy your lovely light set. Yours warmly, Kate

Posted 7 years ago

“Easy to deal with and prompt delivery”

Helpful Report

Posted 7 years ago

“Wanted some gold balls in the lights I ordered, but didn't see that colour available so chose a cream instead - was this because of lack of stock leading up to Christmas or don't you do a gold ball? Thanks, Mrs Gray”

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Posted 7 years ago

Dear Nadina, Thank you for your post; I do hope the Ivory looks lovely instead of the Gold which we unfortunately ran out of due to such a busy Christmas period. All our colours are due back in stock at the end of this week. I do hope you enjoy the light set you ordered. Yours warmly, Kate

Posted 7 years ago

“Love the new led’s so easy to put up !”

Helpful Report

Posted 7 years ago

“Bought a custom colour selection from your shop and loved them so much I bought some more from your website. Love the fact that you can create your own colour selection. My lights make me so happy, thank you!!”

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Posted 7 years ago

Dear Sam, I am so glad you bought more after visiting our shop! They do get rather addictive (I have 4 sets in my home and there always seems to be room for one more!). I hope you have enjoyed your light sets over the festive period and continue to do so for a long time to come. Happy New Year! Yours warmly, Kate

Posted 7 years ago

“The team were really helpful sorting out an issue with the website pricing....Fabulous product, easy to put together and a beautiful glow from the string of lights”

Cable and Cotton 5 star review on 28th December 2017

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you so much for your kind post and photo - i am so glad we were able to be of help. Enjoy your lovely lights! Yours warmly, Kate

Posted 7 years ago

“Love my lights, they brighten up the dark days. Great company to deal with would definitely order again.”

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Posted 7 years ago

“Packing and delivery great. Very pleased with look of product and quality good. A bit of a faff mounting the globes which we weren’t expecting.”

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Posted 7 years ago

Dear David, Thank you for your post - I am so glad you like the product! It does entail putting the balls on the cable oneself but this can also allow customers to change the arrangement of colours as they wish. I hope it was worth the extra effort and that you enjoy your lovely lights. Yours warmly, Kate

Posted 7 years ago

“Great choice of colours, lovely packaging. Look so good I am going to keep them on all year-not Just for Christmas.”

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Posted 7 years ago

“Love my baubles. Especially the new LED’s.”

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Posted 7 years ago

“I was really pleased with the colours I chose, they were great quality and packaged nicely. I bought them as a present and may well buy done for myself now, once I decide on colours.”

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Posted 7 years ago

“Would be great to just be able to buy fuse bulbs on their own. They frequently blow but because you only do mixed packs I'm collecting a bunch of ordinary bulbs that I've never used. Also expensive to buy with postage as well. The postage is quite expensive for such a small item. Makes me sad.”

Helpful Report

Posted 7 years ago

Dear Rachel, Thank you for your post; I am sorry you have had this experience. Please do email me directly at hello@cableandcotton.com and I will see what i can do for you. Yours sincerely, Kate

Posted 7 years ago

“Delivery was quick and packaging was pretty (which is nice as I bought the lights as a gift). I bought the ‘choose your own colours’ lights and didn’t realise the light string wouldn’t be pre-assembled, but it’s actually quite good as the gift recipient can arrange them how she likes.”

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Posted 7 years ago

“Prompt service.”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews