Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to put the lights on the string myself by cutting them. This was fiddly and balls only loosely attached. Only two replacement bulbs given and one of the lights was already out so only have one spare now. These are very hard to find as no longer legal in the UK”

Helpful Report

Posted 7 years ago

Dear Kate, Thank you for your post. I am sorry you had to cut the cotton balls yourself. There is a split next to the hole on each ball which only appears if you press down on the top of the ball next to the hole. You can then slide the bulb into the split and towards the hole where it should sit snug and secure. Certainly the balls should not fall off the cable if properly attached. The bulbs that we provide are still legal in the UK - if you would like some more please email me at hello@cableandcotton.com and I will help you as you should have received more than 2 spare bulbs when you got the cable. I hope I can be of help. Yours sincerely, Kate

Posted 7 years ago

“All my family have cable and cotton lights now and some have gone to friends in Norway. They are a tiny enrichment in our lives. Let's hope the repair kit works.”

Helpful Report

Posted 7 years ago

“The fact that you despatched my order of Fairy Lights without the mains plug that I had also ordered and without any word of explanation. The fact that I had to chase you for the mains plug and the fact that by the time you shipped the mains plug I had no way of forwarding it to the recipient of the gift in time for Xmas. So Xmas fairy lights without any way of turning them on. Not good.”

Helpful Report

Posted 7 years ago

Dear Terry, Thank you for your post and feedback. I am very sorry that you had this experience with our company and do apologise that you were not notified when we ran out of plugs. It is so disappointing to hear that the plugs were then not sent out in time for your recipient - I do apologise, and hope very much that they liked the lights in the end. I will be in touch with you directly via email to resolve the issue more satisfactorily for you. Yours very sincerely, Kate

Posted 7 years ago

“Thank you for my new LED light set, I had my last set for years and lots of bulbs blew this year, the new LED ones are amazing, and all glowing again - thank you for the discount for the new set. Have a wonderful christmas. Thank you again”

Helpful Report

Posted 7 years ago

“Love the lights as always and great customer service. Thank you”

Helpful Report

Posted 7 years ago

“I’ve just bought my second set of lights as a gift- I love the ones I bought for our study 3 years ago. A few could do with replacement but generally they’ve been surprisingly resilient for shades made of cotton! Delivery was quick and product exactly as described.”

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Posted 7 years ago

“Great product”

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Posted 7 years ago

“Beautiful product, good delivery, quality packaging and design- I’ll be ordering more”

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Posted 7 years ago

“I bought some lights from you after seeing them in someone’s house I’m really impressed with the quality and pleased”

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Posted 7 years ago

“The lights look amazing so classy. Different to anything available from High Street retailers”

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Posted 7 years ago

“Great quality balls and a great range of colours to pick from. This is my 2nd set and I’m already looking at the next set I would like! I always get asked where I got mine from and am more than happy to recommend Cable and Cotton”

Helpful Report

Posted 7 years ago

“love the idea of you doing a little dance when you get an order - hope you'll do an even longer one when you a top review. love the balls - they come out every year at Christmas and now we have the replacement bulbs they should go on longer”

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Posted 7 years ago

“Good service with signed for delivery, good to know that I can still get replacement bulbs for my four year old string of lights.”

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Posted 7 years ago

“I love the little lights. They bring joy to any home all year round. They make magnificent gifts.”

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Posted 7 years ago

“I treated my self to some funky lights .. love them and it's great now they are LED ! Lovely packaging .. quite easy to assemble . Even my partner liked them ... I will buy more because I love them . Ideas for the future cold be different textures sizes of balls done with different styles as collectibles.. I know I placed an order near Christmas and you are only little and busy .. slight delay in recieving them ...next time I will use a quicker postage Love the product”

Cable and Cotton 4 star review on 20th December 2017

Helpful Report

Posted 7 years ago

Dear Julie, Thank you for your post and lovely photo - it is always great to see out lights in situ in our customer's homes! I am sorry there was a slight delay in your order getting to you - this was probably due to the pre Xmas rush! I very much hope that next time your order, you get your lights in good time. Wishing you a Happy New Year! Yours warmly, Kate

Posted 7 years ago

“Had to chase up order. Lovely product.”

Helpful Report

Posted 7 years ago

Dear Kathryn, Thank you for your post - I am sorry you had to chase your order up. We did get a bit snowed under with all the orders this year! I am really glad that you like the product and wish you a very Merry Christmas. Yours warmly, Kate

Posted 7 years ago

“Fun website, order placed, speedy delivery, quality product, happy people, would definitely order again”

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Posted 7 years ago

“prompt and satisfactory.”

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Posted 7 years ago

“Lovely product!”

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Posted 7 years ago

“Simple to order online, jad a mail telling me that one of the colours I'd ordered was out of stock but to be fair it was near to Xmas. Camilla offered an alternative colour very similar which I was happy with and she sent it off asap. Can't argue with that!👍👍”

Helpful Report

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews