Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service and great lights have purchased some before they make excellent presents”

Helpful Report

Posted 6 years ago

“Fabulously helpful staff who don’t read from a script to answer customer queries! Beautiful products as ever!One happy 18-month-old in her new bedroom x”

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Posted 6 years ago

Dear Alex, Thank you for your lovely post. Yes, we do try to customise our customer service, just as our customers can customise their own light sets! It's all about individuality here... I am delighted your daughter loves them too! Yours warmly, Kate

Posted 6 years ago

“Lovely product. Can't wait to show it off!”

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Posted 6 years ago

“The lights look brilliant, both on and off. I hadn't realised I had to put the lights and balls together myself which was a bit of a faff. Might have said this was the case on the website but not obvious enough for me to pay attention!”

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Posted 6 years ago

Dear Anon, Thank you for your post - I am glad you were able to attach the balls to the cable ok in the end and that you love the final result. We do not have the resources to attach them ourselves and it does also allow for individual creativity to thread the colours in the way you would like to yourself. It's great you like the lights both on and off - as they are not always lit up, it's good to have a colour way that also look nice unlit. I do hope you get a lot of pleasure from them. Yours warmly, Kate

Posted 6 years ago

“A lovely product but rather expensive. They look great, good enough to eat!”

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Posted 6 years ago

“Loved the colour very easy to assemble.”

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Posted 6 years ago

“Order arrived later than expected but the customer services were extremely responsive when I contacted them and their response was very helpful. I am very satisfied with their product as well!”

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Posted 6 years ago

Dear Anon, Thank you for your kind post - I am sorry that there was a delay in getting your order sent out to you but that it was resolved to your satisfaction. I really hope you enjoy your lovely lights! Yours warmly, Kate

Posted 6 years ago

“I love my new cable and cotton lights which I bought for my kitchen/family room. My son has requested some for his bedroom when it is redecorated soon as he loves them too.”

Helpful Report

Posted 6 years ago

“This is my second lot of lights and I think the single strand cable rather that the looped cable is so much better. I wish I had a single strand on my first set as the wire trails over my kitchen windowsill!! I am happy with my new set but think I didn't understand what I was doing when I ordered them. I kept hitting the shuffle button until I found the string I liked, thinking they would come ready set up - I didn't realise that all this did was indicate how many of each colour i would receive. Having now received them i am a bit disappointed with my choices as some of the colours seem darker than they did on line. I will perhaps order a few more of the lighter coloured ones and replace some of the darker colours at some time in the future. I have them in my Art Room so I just keep asking people what they think when they attend their classes. I think its just me as everyone else seems to think they are ok - or they are just being polite. haha.”

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Posted 6 years ago

Dear Beverley, Thank you for your interesting post - I am glad that your students like the lights. The shuffling option online shows you what you can achieve with the colours placed in different positions; we do not have the resources to then make them up like this for each customer. The colours you see online are based on photos of the balls 'in real life' so we can try to get them as accurate as possible. Perhaps a few lighter ones will work in your cable by breaking up the darker colours. I am glad it can at least be a talking point in your Art class! Yours warmly, Kate

Posted 6 years ago

“Once I'd taken time to assemble my set of lights I found them gorgeous and of very good quality. Would recommend to friends! The only downfall for me would be when ordering a custom colour set you can't then save the order you chose to have your colours and then you have no colour guide to work from when you receive them.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post; it is a good point you make and I do advise people who contact us directly that if you take a screenshot of the shuffled colours as you like them, you can then place them on the cable in that way. I do hope you managed to find a way that suits your colour scheme and that you like the lights now they are up. Yours warmly, Kate

Posted 6 years ago

“I recently bought a second set of lights. The colours are great and they have the added advantage of now having the LED bulbs (my first set hasn't). Excellent service and bonus discounted price. Thank you Cable and Cotton!”

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Posted 6 years ago

“Friendly service, quick response, great quality service and great quality product!”

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Posted 6 years ago

“I love, love Cable & Cotton lights....x”

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Posted 6 years ago

“Gorgeous colours and what a selection to choose from! I bought 4 sets, 1 for me and 3 as gifts and they are absolutely perfect. Will be in Brighton next weekend so will try and call in to see you!”

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Posted 6 years ago

“Love this company - a great wee product and very good service”

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Posted 6 years ago

“Fantastic product, easily to use and fits my cotton balls from bought from a shop in Barcelona. Postage a little slow, but not the end of the world!”

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Posted 6 years ago

Dear Naomi, Thank you so much of your post - I am glad the balls fit your cable from Spain! I am sorry there was a delay - we had a very successful promotion on when you ordered which slowed progress somewhat! Yours warmly, Kate

Posted 6 years ago

“These lights are just beautiful. I’m delighted and anyone that comes into my house, just can’t stop complimenting them. Worth the investment”

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Posted 6 years ago

“Great lights”

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Posted 6 years ago

“I bought these for my daughter, who has a fondness for fairy lights. Your product is charming- everything arrived in good order! Thank you!”

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Posted 6 years ago

“They are lovely but I hadn't expected self assembly. Probably done to give the buyer the creative freedom to choose? Personally I would have preferred if they had come ready assembled with the option to make changes if I wished;”

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Posted 6 years ago

Dear Tim, Thank you for your post yes you are right - this does give people the option to personalise the cables themselves. It is easier to get the balls onto the LED discs than off them, so we do not attach them for our customers. I do hope you enjoy your light set. Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews