Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these lights”

Helpful Report

Posted 6 years ago

“We are very pleased with our new LED cable which is a replacement for an old cable. Our daughter’s pastel shades look lovely in her bedroom once more. Thank you for your super great customer service. 👍🏻”

Helpful Report

Posted 6 years ago

“Great product. Great choice of colours. Unfortunately there is an issue with their server regards aol. I never recieve a email confirmation & have to ring the shop to confirm. However Kate and all the staff are super helpful & efficient & friendly. This issue has not put me off the company. I have 4 sets now & love the new LED’s they are so much better being on one string & not the older we look. And brighter. Would & do highly recommend Cable & Cotton & will continue to purchase from the web site and plan to replace my old loop lights with new LED strings.”

Helpful Report

Posted 6 years ago

Dear Jane, What a lovely post - thank you so much for taking the time to write it. I am so sorry about the ongoing issue with aol - I hope one day it is resolved; until then please keep ringing/emailing us at customer service. Please also be aware that the shop closed its doors for good at the end of last year (the lease ran out) so it is now an office, open mornings Monday to Friday. Otherwise you can email me on hello@cableandcotton.com I am so glad you continue to order from us in good faith and that you love the new LEDs - so do we! Yours warmly, Kate

Posted 6 years ago

“I absolutely love Cable and Cotton lights. I bought some at Christmas and have now bought some more for my house in France. Would highly recommend.”

Helpful Report

Posted 6 years ago

“My 3nd set of lights but first LED’s I’m going to buy more they look fantastic, they are fantastic and give of just the right amount of light. ❤️”

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Posted 6 years ago

“My daughter loved her gift, the Rainbow colours lights up her room beautifully!”

Helpful Report

Posted 6 years ago

“I feel that the postage was rather excessive for a small packet of bulbs”

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Posted 6 years ago

Dear Anon, Thank you for your post; I am sorry for the p&p costs (which are charged to us by the warehouse for pick, pack and post). We have therefore lowered the price of the bulbs accordingly to compensate for this. If you would like to contact me on hello@cableandcotton.com I can see what you paid and refund you accordingly of appropriate. Yours sincerely, Kate

Posted 6 years ago

“I have bought a number of items from Cable and Cotton for myself and for friends. I have always been very pleased.”

Helpful Report

Posted 6 years ago

“The fairy lights are fab ... maybe they cost a bit more than other brands but worth every penny! Really high quality. They tick the 2 boxes that William Morris suggested: don’t have anything in your house that isn’t beautiful and useful. The customer service is second to none. SO helpful and accessible. Keep it up cable and cotton... you are fab!!”

Helpful Report

Posted 6 years ago

Dear Rowena, Thank you for your exceptional post - my sister and I live by that quote as it is so helpful especially at this time of year when we all want to de-clutter and spring clean! I am so glad you love our lights both big and small and wish you a really lovely Spring-time! Yours warmly, Kate

Posted 6 years ago

“Beautiful lighting. This is my 3rd set.”

Helpful Report

Posted 6 years ago

“My 'shades of white' lights started as xmas lights. Too nice to take down so now permanent fixture. Then I had to buy another set and now I'm giving them as presents.”

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Posted 6 years ago

Dear Anon, Thank you for your post - I totally understand as my 50 Pure White set put up at Xmas is still in the same position in my lounge now! Such a nice glow to tide us over from dark winter into delightful spring! Enjoy... Yours warmly, Kate

Posted 6 years ago

“Beautiful glow and warmth. Love the colours 💛💚💙💜”

Helpful Report

Posted 6 years ago

“Absolutely love these lights...they are so unique and add such a nice touch to our mantlepiece. You've done such a great job with these....celebrating your creativity!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post. I do think this is the best part of our product - permission to be creative! It is such fun playing with colour and seeing the results too - makes it personal and expressive. I am really glad you love the lights too! Yours warmly, Kate

Posted 6 years ago

“Fast delivery and they are lovely! Can’t wait to order more!”

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Posted 6 years ago

“Great service! Thanks”

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Posted 6 years ago

“LED 35 light string arrived safely and look great. Thanks.”

Helpful Report

Posted 6 years ago

“Kate was so helpful when I changed my mind on colours after my order had been placed. She responded quickly to questions and exchanged the lights for my chosen colour without any problems. I recommend her products to everyone and am a little addicted! Fantastic lights that are a brilliant addition to any room xx”

Helpful Report

Posted 6 years ago

Dear Carly, Thank you for your very kind post - I am so glad you found us helpful and that you love the lights so much! Yours warmly, Kate

Posted 6 years ago

“Excellent service I ordered some replacement all’s and they look great. Thanks again”

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Posted 6 years ago

“This is my second purchase and I am delighted yet again 😊”

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Posted 6 years ago

“Love these lights - We now have three sets of them! Not stopping yet!! These are my daughters........”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews