Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the fairy lights! They're so pretty and classy and made my daughter's room look cozy. Easy to put up too. Would recommend to everyone, already buying another set for my niece:)”

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Posted 7 years ago

“Fab product...great service...I want some more!”

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Posted 7 years ago

“Loved these SOOO much that I'd ordered another set within days! I run an online membership site for piano teachers (we've over 5,000 likes on our Facebook page). Your lights completely transform the feeling of a piano studio within seconds! We'll be posting photos on social media platforms soon. Is there any chance that we can have a special discount code for 20% off a piano teacher's first order? Just askin'! Sharon x”

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Posted 7 years ago

“Customer services very helpful, very efficient and a pleasure to deal with”

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Posted 7 years ago

“Superb quality lights. There's a real wow factor about them. So simple yet so effective. 5 stars.”

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Posted 7 years ago

“Outstanding service and a lovely product.”

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Posted 7 years ago

“I really love the lights they are beautiful ..There were just two things I felt could have been better.. I couldn't put them on straight away as I didn't realise they didn't come with a plug !! I suppose that's my fault for not ready the finer details, I was just excited to find what I was looking for when a friend suggested I look on your site... I was real disappointed as I couldn't wait to put them in place and switch them on but I had to wait until the following day when I went to buy a u.s.b plug. Also,when I came to put the lights on the string the white baubles hadn't been split ready to put the lights in , I had to make the splits myself.”

Helpful Report

Posted 7 years ago

Dear Helen, Thank you so much for your post - I am sorry you did not realise that the new LED cables do not come with a fitted plug but with a usb port (which is then plugged in to an adapted plug). We will look into making this more obvious on our website. A lot of people have spare mobile phone charger plugs which do the same job, but if you do not have one then you do need to buy a usb plug. I understand that is disappointing when you have to wait to use the lights if you cannot plug them in. As for the pure white balls not have splits in them at all, this is really rare and I do apologise. In the event that a ball has not been split we do advise that you can make your own splits with a small pair of nail scissors but it is not ideal - every ball usually has a pre-made cut which is what you were expecting. Please let me know if any balls were damaged in the process by emailing me at the following email address and I will of course replace them for you: hello@cableandcotton.com I am really glad that you still love the lights after these set-backs, and very much hope that you can enjoy them now. Yours sincerely, Kate

Posted 7 years ago

“Lovely product, great service. I’ve ordered 4 different strings over the last 18 months.”

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Posted 7 years ago

“Really love the lights, they were a great buy! Outstanding service throughout and very helpful with any enquiries, special thanks to Kate for all her help :) Also very quick delivery into EU only took 3 working days from when I received an email about my order being shipped. I will surely be ordering more lights from you in the future!”

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Posted 7 years ago

Dear Jitka, Thank you so much for your post - I am really glad we got your order all sorted for you ok and that you love your lights so much that you will order more! How lovely to imagine them twinkling away in far-off lands! Yours warmly, Kate

Posted 7 years ago

“I love my lights! I bought some for my kitchen and my living room, they give such a cosy feel! I will be offing more for my bedroom! Thank you.”

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Posted 7 years ago

“Absolutely love my lights! They really make the room. Will definitely be buying more in the future!”

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Posted 7 years ago

“I wish you hadn't shut your Brighton store! Nothing like being able to see the colour options in person. Makes the purchasing process much more of a risk... :(”

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Posted 7 years ago

Dear Anon, Thank you for your post - I do agree that seeing the colours in person is a great option. We came the end of our lease - it is turning into a jewellery centre in this part of Brighton so we could not renew it. If you ever need help with colour choice or matching fabrics/patterns etc please do email me at hello@cableandcotton.com and I will always do my best to be of help. The colour selection on line is made up of photos of the actual balls - this is as accurate as we can get it for our customers, with the proviso that lighting can sometimes effect the look of each colour, so it is a good way to select the colours. I hope this helps. Yours sincerely, Kate

Posted 7 years ago

“Fantastic,friendly and extremely helpful. First class service,beautiful lights”

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Posted 7 years ago

Dear Ann, Thank you so much for taking the time to post such a nice comment - much appreciated and I am delighted you love your lights too! Yours warmly, Kate

Posted 7 years ago

“I changed the colour scheme of my lounge, so easy to order replacement covers, really pleased with result of new colours. Very quick reliable service, would definitely recommend to others. x”

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Posted 7 years ago

“A lovely company who are tip top at getting back to you on queries. Nice to feel like you are talking to a person too, not a faceless customer service robot. My lights are beautiful too :-)”

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Posted 7 years ago

Dear Anon, Thank you so much for such a lovely post! We are delighted you are so happy with our customer service. Enjoy your lovely lights! Yours warmly, Kate

Posted 7 years ago

“Great product, brilliant service! Will definitely be purchasing again and recommending to my friends.”

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Posted 7 years ago

Dear Janice, Delighted you are so happy with your lights and our service - thank you for taking time to post such lovely feedback! Yours warmly, Kate

Posted 7 years ago

“Great service! Bought my lights a couple of years ago, bought some new colours to change up the look now. Love them to bits and always get comments from visitors! Thankyou.”

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Posted 7 years ago

Dear Jacquie, I am so glad you like your new updated lights! How nice that other people love them too. Yours warmly, Kate

Posted 7 years ago

“Absolutely love our light, we have a set in every room of our house!”

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Posted 7 years ago

Dear Anon, I also have set in every room in my house! It feels bright and cosy in of them nowadays - I hope it does in your home too! Yours warmly, Kate

Posted 7 years ago

“Great customer service and beautiful lights- thrilled with them!”

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Posted 7 years ago

Dear Anon, Thank you for your lovely post - very kind of you. I am so glad you are thrilled with your lights too! Yours warmly, Kate

Posted 7 years ago

“Loved the selection, like the ethos - beautiful colours and the price was fine. Only issue was that when I was threading the shades on to the lamps, I hadn't realised that there were other colours in a second layer. So I had to take the lamps off and start again - and it's not easy to get the lanterns off. But the end result is lovely and I"m very pleased - an antidote to post-Christmas fairy light deficit disorder.”

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Posted 7 years ago

Dear Elspeth, Thank you for your lovely post! I am sorry that you did not see the second layer of cotton balls in your box before you started threading them onto the LED cable. It can be a bit fiddly taking them off and replacing them again - but if you want to make the perfect pattern it's well-worth it I hope, and I bet your lights look lovely after all the extra effort! Wishing you a very happy new year too. Yours warmly, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews