Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,267 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had C&C lights forever and a friend recently commented on how they’d love them in their newly decorated lounge. So, I bought him a voucher for his birthday and he can pick his own colours. He’s over the moon.”

Helpful Report

Posted 1 year ago

“Over the past few years I have bought 3 sets of cotton ball lights for myself and five more sets as gifts for family and friends, they are such beautiful colours and always look cheery. Ordering is straightforward and they have always been delivered quickly, just lovely.”

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Posted 1 year ago

“I have ordered from cable and cotton before and always had excellent service. The goods are well packed and dispatched quickly. The lights are of good quality. Will recommend to my friends. Jane”

Cable and Cotton 5 star review on 2nd September 2023

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Posted 1 year ago

“Lovely lights, well packaged and quick delivery. Overall excellent.”

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Posted 1 year ago

“Beautiful replacement cable & cotton balls great colour choice and an excellent product x”

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Posted 1 year ago

“Gorgeous product and quite therapeutic putting the baubles together. They look stunning. I actually have a set of the old style lightbulb strings that is still going strong! Looking for more places to hang them so that I can get another set”

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Posted 1 year ago

“Beautiful lights, excellent quality, arrived quickly.”

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Posted 1 year ago

“Love the product, that’s not the issue. But the packaging it was sent in REALLY struggled. The box was well crushed, as were 4 of the balls inside. I fashioned a stick with a tissue and elastic band head end and re popped them, but they’re wrinkled still. Shame.”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thanks for taking the time to share your feedback and reviewing us. We are glad to hear that you loved the lights. However we would like to sincerely apologise regarding the damaged packaging and damaged cotton balls inside ! Quality and customer satisfaction are of utmost importance to us, and we understand how disappointing it must have been to receive damaged items. This falls short of the standards we strive to maintain. We would love to make things right for you. So please do reach out to our customer support team (customercare@cableandcotton.com) and we will be more than happy to address these issues. Your feedback is invaluable to us as it helps us improve our products and services. We appreciate your understanding and the opportunity to rectify this situation. Once again, we apologize for any inconvenience you experienced and thank you for choosing our product. Kind Regards, Sharif Operations Analyst Cable & Cotton

Posted 1 year ago

“Excellent lights, good quick delivery”

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Posted 1 year ago

“Easy to order, very fast delivery and look amazing! Cant wait to order more!”

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Posted 1 year ago

“Beautiful product. Looks gorgeous in my home yoga studio. I bought the sandy beach set and the colours are so lovely together. Amazing service too, it arrived the next day and was expertly packaged. I will be buying more. Well worth the money. Fabulous company.”

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Posted 1 year ago

“Lovely product, very efficient service”

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Posted 1 year ago

“Great service , quick delivery and brilliant product ordered many times .”

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Posted 1 year ago

“This is the second time l’ve used this company, great customer service and good quality product.”

Cable and Cotton 5 star review on 28th July 2023

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Posted 1 year ago

“Very quick response. Items arrived well packed and perfect. Highly recommended.”

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Posted 1 year ago

“Good choice of colours and easy to put together upon arrival. We'll packaged and speedy delivery. Excellent!”

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Posted 1 year ago

“Excellent customer service! I emailed to say that a set of lights was no longer working properly and had a reply almost immediately, and a new string of lights was sent out the very next day. Lovely lights and lovely company!”

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Posted 1 year ago

“Great product, fabulous choice of colours and super speedy delivery.”

Cable and Cotton 5 star review on 21st July 2023

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Posted 1 year ago

“Absolutely fabulous lights, very easy to put together and they are nice and bright.”

Cable and Cotton 5 star review on 16th July 2023

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Posted 1 year ago

“So pleased with my set of lights. Super fast delivery, ordered them on a Wednesday evening and they arrived Friday! They look perfect. Thank You!”

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Posted 1 year ago

Cable and Cotton is rated 4.8 based on 3,267 reviews