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Cable and Cotton Reviews

4.8 Rating 3,283 Reviews
96 %
of reviewers recommend Cable and Cotton
Company Reviews Metrics Info
4.8
Based on 3,283 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Cable and Cotton Reviews

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maureen
Verified Buyer
“I love my STRING LED (USB) lights. Quite a few bulbs had broken in my old set and I was able to transfer the actual balls to the new string of bulbs very easily.”
Helpful Report
Posted 7 years ago
Katherine
Verified Buyer
“Lovely lights, perfect for a friend's little boy's nursery - thanks so much!”
Helpful Report
Posted 7 years ago
Chris
Verified Buyer
“the best product”
Helpful Report
Posted 7 years ago
Yvette
Verified Buyer
“Had voucher rang them excellent service very helpful. Replacement bulbs came quickly”
Helpful Report
Posted 7 years ago
Jennifer
Verified Buyer
“My daughter loves the lights that I purchased for her room. They arrived so quickly, and they are beautiful. I have shared cable and cotton with many of my friends... I hope you get more customers!! Jenn”
Helpful Report
Posted 7 years ago
Hi there Jen! You are officially Cable & Cotton's No.1 Super Fan Of the Week. Thanks for spreading the colour, the light and the love! All the best - Anthony
Posted 7 years ago
Isabel
Verified Buyer
“Quick deliver good service my daughter delighted with lights”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“A beautiful product, looks great in my son's room. Good quality and super fast delivery. Really thrilled with the colours of the cotton balls and the overall look of them.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I don’t like the design of pushing the bulb through a small hole in the balls as the split, not a very good Idea, I also thought that the lights were on a continuous line not a circular line, so you cannot hang them along the wall, or not very far. When lite up they do look fantastic.”
Helpful Report
Posted 7 years ago
Hi, Sorry that you had a little trouble getting the balls on the string of lights. There is a really helpful assembly guide here: https://cableandcotton.com/help/assembly And a Youtube video here: https://youtu.be/_7nkSxE5g2k The slit in the balls is to make it as easy as possible to get the lights into the mini lampshades and then you slide the wire to the hole where it will all sit snuggly and securely. We have now moved to LED lights which do come in a continuous string rather than a loop. If you'd like any help or discuss your issues in more detail, please contact the wonderful Kate on (hello@cableandcotton.com). She will be delighted to help you in anyway possible. Thanks for the feedback and glad the light look fantastic! All the best - Anthony
Posted 7 years ago
Zoe
Verified Buyer
“Great product!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Extremely helpful in sorting out my order when I had asked for the incorrect no of lights.”
Helpful Report
Posted 7 years ago
Claire
Verified Buyer
“I wish that the lights had come already threaded.”
Helpful Report
Posted 7 years ago
Hi Claire, Thanks for the feedback and sorry you were a little disappointed. As we offer a completely customisable service where customers can choose their own bespoke set of lights from a choice of 50 colours, I'm afraid we can't pre-mount the cotton balls onto the light string. In fact, most of our customers find this element of arranging the colours and popping them onto the lights as part of the experience and rather fun. But I appreciate not every one will. Sorry that wasn't quite what you had wanted. I hope every other aspect of our service and product was up to scratch and you're enjoying your Cable & Cotton fairy lights. All the best - Anthony
Posted 7 years ago
EDEL
Verified Buyer
“Love the product”
Helpful Report
Posted 7 years ago
Catherine
Verified Buyer
“Lovely product! Quick delivery”
Helpful Report
Posted 7 years ago
Nicholas
Verified Buyer
“I really appreciate being able to choose your own colours. Chose them online, and looked forward to getting them in the house. The colours match the pictures online very well! Even when the lights are switched off, they're still a great decorative piece.”
Helpful Report
Posted 7 years ago
Claire
Verified Buyer
“The LED lights seem much more reliable than the original ones!”
Helpful Report
Posted 7 years ago
Jo
Verified Buyer
“These lights are so jolly and brighten up my daughter's nursery. There was a fault with the lights but C&C rectified this immediately - excellent customer service.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Great lights. Great follow up service when we had a problem”
Helpful Report
Posted 7 years ago
Shelagh
Verified Buyer
“Love this versatile product Takes lighting to a whole new personal creative level Go ahead make up your own colour combos and watch them glow!!!”
Helpful Report
Posted 7 years ago
Elisa
Verified Buyer
“The lights were delivered in good time - I have bought from Cable and Cotton before and although cheaper lights are available I think these are great quality and I love choosing the colours. These were perfect for my new niece to decorate her bedroom!”
Helpful Report
Posted 7 years ago
Stephanie
Verified Buyer
“Hi, I was a bit disappointed with my purchase. For the price I expected the item to arrive fully assembled and ready to go. I found that the cuts in the balls were too small to fit in the LED and so had to take a Stanley knife and make each one larger after much struggling. I also have arthritis in my hands so I found that inserting the LEDs was both difficult and quite painful. I just thought that considering the price they would be ready to use straight away. On the plus side, the service was good, colour and quality were good and they look really lovely lit up.”
Helpful Report
Posted 7 years ago
Hi Stephanie, Thanks for your feedback and sorry to hear of your hassle with the cotton fairy light balls. There is an assembly guide here: https://cableandcotton.com/help/assembly But I take your comments on board and we'll try and make it clearer on the website that the cotton balls will need to be popped onto the light string. Each mini lampshade is handmade and sometimes the slits can vary slightly in size and may need to be enlarged a little bit. There's a handy hints and tips Youtube video here: https://youtu.be/_7nkSxE5g2k We're making sure that we're addressing this issue and making the slits a little larger to accommodate the new LED bulbs. As one of our key selling points is that customers can choose their own bespoke colour scheme from 50 colours, I'm afraid we can't pre-mount the cotton balls onto the light string. For most of our customers it is a simple and even fun part of the purchase, but I appreciate, in your case, this was awkward and painful, and for that I apologise. I'm glad all other aspects of your purchase and the product was positive. I hope you will remain a customer in the future. If you have any other issues or concerns, please don't hesitate to email Kate on hello@cableandcotton.com and she will be happy to help. All the best - Anthony
Posted 7 years ago
Cable and Cotton is rated 4.8 based on 3,283 reviews
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