Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my lights - Soft Marshmallow- perfect finishing touch for my bedroom. I visited your shop in Brighton a few years ago and have wanted lights ever since”

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Posted 5 years ago

“I love my new lights, they complement the room beautifully. Super fast great service, I highly recommend them!”

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Posted 5 years ago

“I can't comment on the product as I have yet to receive it! I've had no notification as to despatch and no reply to my email. Very poor! As this is the first time I've used this company it's highly likely it'll be the last.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for taking the time to post your review; I have sent you an email with a more detailed response. Our office hours are 10 a.m - 1 p.m on weekdays and I can see your email was sent at 12.52 so it must have just missed a reply then. I am sorry for the inconvenience and hope you like your lovely light set when it does arrive. Yours sincerely, Kate

Posted 5 years ago

“lovely product although it took me a while choose from the many georgeous colours.”

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Posted 5 years ago

“I have a set of 20 above my bed for bedtime reading and a set of 30 to light our sunroom. I love them both. They are practical and beautiful.”

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Posted 5 years ago

“Beautiful lights, I want more! Great service, arrived quickly and packed with lots of tlc xxx”

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Posted 5 years ago

“This is my 4th set, i love them that much. Just bought some for my baby boy as he loves his sisters lights.”

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Posted 5 years ago

“Having spotted this gorgeous business a little while ago, I vowed to treat myself once my house was sorted. What I love is the choice of colours you can have to choose from, on the other hand (if you're like me) I will take forever to decide which colours would match the decor! Fortunately, there were some pre-made sets that I loved too, so I took the easy option and chose one of those. The photos on each set don't quite show off the true colours. They are stunning! easy to put together and hang too, but the impact that they give a room is such a wow factor! My work is complete (so much so I've ordered another set for a different room) lastly, the staff are fantastic and as a small business (their description) you still get the true personal service. They have been more than helpful and so friendly. I'd definately recommend them to anyone looking for that special touch.”

Helpful Report

Posted 5 years ago

Dear Debbie, Thank you so much for taking the time to write such a special post - we are indeed a small team who really appreciate your valued feedback! We are of course delighted that you love our product and our service too...I do hope you enjoy your lovely lights for a long time to come! Yours warmly, Kate

Posted 5 years ago

“Love the final product BUT communication was minimal. I never received information about my order (not even a confirmation!) and nothing about shipping. I received the email requesting feedback long before I received the product. Love the lights and would order again but hope for better communication next time.”

Helpful Report

Posted 5 years ago

Dear Ann, Thank you so much for taking the time to post our feedback which is very important to us. Both the order and shipping confirmation emails are automatically generated at the time the order is placed / shipped. Sometimes however these do go to people's junk mail so please do check there and see if that is where these went this time. You can always email me at hello@cableandcotton.com and I will do my best to locate / re-send them. I hope you can now enjoy your lovely lights. Yours sincerely, Kate

Posted 5 years ago

“Being able to pick your own colours is a great idea! Usually very prompt delivery and lovely quality product. Whenever I have had a problem it has been handled very efficiently and in a friendly manner. Thank you.”

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Posted 5 years ago

Thank you dear Anon, for your lovely post - it is our usp that allows our customers to create their own unique cables! I am glad that we dealt with any issues that have arisen in a timely and friendly way! Yours warmly, Kate

Posted 5 years ago

“Super fast delivery, very reasonable prices for such lovely products.”

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Posted 5 years ago

“These lights always look so beautiful. I have even sent a set to Australia for my new Godson and they love them. Thank you xxx 🌈💕”

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Posted 5 years ago

Oo how lovely to think of our light going all the way to the other side of the world! Thank you so much for spending the love! Yours warmly, Kate

Posted 5 years ago

“Very helpful. Efficient service and dispatch. Will difintely order again and recommend Thank you”

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Posted 5 years ago

Dear Jacqueline, Thank you so much for your kind post - I am so glad you will be able to recommend us! Yours warmly, Kate

Posted 5 years ago

“Prompt delivery, easy to follow instructions and beautiful lights! I cannot fault the service or product. A huge thumbs up from me! 😊”

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Posted 5 years ago

Thank you dear Anon for your fabulous endorsement! Enjoy your lovely lights! Yours warmly, Kate

Posted 5 years ago

“Beautiful colors, nice Materials, easy to make”

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Posted 5 years ago

“My cotton ball lights have been greatly admired by all my visitors.”

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Posted 5 years ago

“Love the lights, lovely colours and sturdy too. I love the idea that you have to put the lights together so you can choose what pattern of colours you want. So much fun, thank you”

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Posted 5 years ago

“Beautiful product, excellent customer service and a easy to use website.”

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Posted 5 years ago

Thank you dear Sarah for your lovely post - I am so glad you are all-round happy with C&C! Yours warmly, Kate

Posted 5 years ago

“Absolutely love these lights! They go brilliantly with my bedroom colour scheme. I think it's great that you can also choose your own colours. Fab company!”

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Posted 5 years ago

“Love these lights! Third set in different rooms create a lovely ambiance x”

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Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews