Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time for an online shop - used the Brighton store many times - and so, so impressed by the wonderful service. Query (where are your smashing metallic fellas) answered straight away and a lovely email from Kate offering a discount on them later in the year. Package arrived safely and my dear friend Amita is in for a great Christmas present. Thanks so much. 🎅🏻🎄❤️🎄🎅🏻”

Helpful Report

Posted 6 years ago

Dear Victoria, What a lovely post! Thank you so much - I am delighted you are happy with the service and agree that the lights make a fabulous pressie, at Christmas and all year round! Yours warmly, Kate

Posted 6 years ago

“Prompt and efficient service.”

Helpful Report

Posted 6 years ago

“This is my 4th set, this is a present but I have them all over the house, they’re beautiful!”

Helpful Report

Posted 6 years ago

“I have bought several sets of lights from you but unfortunately the older ones aren't still working so I bought new and was surprised by the different power system. So then I had to reorder a USB thingy but it's worth it because they are such a lovely product and I'll know in future. Good service and prompt delivery too.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post - it is helpful to hear how you find the new LED cable. It does come with a usb port, rather than a plug which can take some getting used to! An adapted plug will enable the cable to be plugged into the normal 3 pin plug socket - I am glad you worked it out and like the new product too. Yours sincerely, Kate

Posted 6 years ago

“Great service and product. Thank you”

Helpful Report

Posted 6 years ago

“Absolutely love my lights. They make our kitchen look fabulous and provide a beautiful ambiance. Excellent customer service as there was a problem with the plug provided. Sorted within half a day. Just brilliant and I will definitely buy again.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely post! I am delighted you are happy with both the product and the service too... Enjoy your lovely new kitchen lights! Yours warmly, Kate

Posted 6 years ago

“Very helpful exchange of emails ahead of placing our order, which helped us decide exactly what we wanted. Kate (Customer Service) replied almost instantly and clarified a technical issue we were uncertain. We've had C&C lights for years and we love the warm glow and their earthy texture.”

Helpful Report

Posted 6 years ago

Thank you so much dear Fabio, that is very kind and I do hope you have it all happily resolved now. Yours warmly (it is nice and sunny here today!), Kate

Posted 6 years ago

“Brilliant service”

Helpful Report

Posted 6 years ago

Thank you dear Wendy, how kind... Yours warmly, Kate

Posted 6 years ago

“Lovely item, quick delivery. Would definitely use again and recommend.”

Helpful Report

Posted 6 years ago

“Lovely product and a first class service.”

Helpful Report

Posted 6 years ago

“This was my second time buying from Cable and Cotton and the experience was every bit as good as before . My first purchase I chose my own colours which was great but this time I wanted plain white for a Christmas display and am delighted with the lights .”

Helpful Report

Posted 6 years ago

Ooo yes dear Ruth, plain white looks so pretty at Christmas time - I still have my 50LED Pure White set up from last year - no need to do the xmas decs tomorrow! Yours warmly, Kate

Posted 6 years ago

“Excellent customer service by Kate. A definite high 5!!”

Helpful Report

Posted 6 years ago

“Lovely and much admired lights which are of a very good quality. Lights arrived well packaged. Good customer service.”

Helpful Report

Posted 6 years ago

Thank you dear Carole, very kind of you to post your review and I am delighted your lights are so widely admired too! Yours warmly, Kate

Posted 6 years ago

“I hadn't realised how the lights had changed from the old style - I do hope they last longer. I've had trouble in the past with trying to find the bulb which had blown, having to pull all the balls off one by one to find the culprit, then the balls get a bit loose and tend to fall off. But I love them so much I have persevered, so now I can try these new LED ones! It seems a shorter lead between each bulb so the whole string is shorter than I expected - I'm sure it tells me on the website, I just didn't look. They look great though!”

Helpful Report

Posted 6 years ago

Dear Philippa, Thank you for your interesting and informative post - I do hope you like the new LEDs now. Al the technical information is on our website under the 'help' tab so it may be useful to look at that. I do wonder how old your previous cable is - if you want to email me at hello@cableandcotton.co.uk I can be of more help in identifying the culprit bulb which is usually the white-tipped fuse bulb depending on the age of the cable. It would save you a lot of time trying to locate the bulb! But perhaps now you have LEDs you will be happier with these as they do not require bulb changes! I very much hope so. Yours sincerely, Kate

Posted 6 years ago

“Simple but beautiful product! This time of year it gives me great joy to turn on my light string in my hallway. Lovely warm glow welcomes!”

Helpful Report

Posted 6 years ago

“The lights arrived really well packaged and did not disappoint. I was so pleased with my purchase I immediately ordered another set for my Daughters room. I love that you can pick your colours as I am all about colour coordination! Highly recommend.”

Helpful Report

Posted 6 years ago

Dear Rachael, Thank you for you lovely post and photo too - your lights look absolutely gorgeous! I am delighted your daughter loves them too! Yours warmly, Kate

Posted 6 years ago

“I love our cotton and cable lights. Great service and great product.”

Helpful Report

Posted 6 years ago

“Great product. Lovely quality and colours. Helpful and inspiring website.”

Helpful Report

Posted 6 years ago

“Lovely lights. I've bought loads for wedding, birthday and anniversary presents. Thankyou, always great service.”

Helpful Report

Posted 6 years ago

“Brought these lights for the nursery and loved them. So much so that I would love to buy sets for my sons room and my own very soon. Love all the colour combinations you could have !! Definitely recommend”

Helpful Report

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews