Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,270 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and lovely product. Very easy to assemble and a perfect addition to my 50th birthday party decorations- thank you”

Helpful Report

Posted 2 years ago

“They look beautiful in my children’s room, and they kids love them. However they didn’t come with a plug socket which was a bit annoying and the coloured balls arrived separate to the lights, so they all needed to be attached manually to the lights - this was quite a fiddly job and I would have thought would be included for the price.”

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Posted 2 years ago

“Just got round to putting them up. It was fun deciding where would be best out of several options. Worked perfectly straight away and all bulbs were on. Didn’t have any real problems joining various strands together and am very pleased with result. Obviously pic would look better when dark!”

Cable and Cotton 5 star review on 22nd April 2022

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Posted 2 years ago

“Fabulous product.. brilliant colours and looks v professional when up. Have recommended them to friends”

Cable and Cotton 5 star review on 18th April 2022

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Posted 2 years ago

“Love these lights! Perfect being able to choose exactly the right colours to fit your scheme rather than making do with something similar. Brilliant.”

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Posted 2 years ago

“My 2.5 year old daughter absolutely loves her lights! We bought them to create a calm cozy atmosphere in her bedroom and they do exactly that. The timer and dimer are also an added bonus, so we don’t have to worry about getting up in the middle of the night to turn them off. Absolutely love them!”

Cable and Cotton 5 star review on 14th April 2022

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Posted 2 years ago

“I am very pleased with my outdoor lights. There was a delay with them but I was kept informed at all times. Excellent communication.”

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Posted 2 years ago

“Great service, great communication.”

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Posted 2 years ago

“These lights are so pretty and I love how you can choose your own colour combinations. Took a few minutes to work out how to put the balls on the bulbs but soon realised the balls are strong and can be handled firmly.”

Cable and Cotton 5 star review on 12th April 2022

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Posted 2 years ago

“Great quality outdoor lights we are thrilled with them”

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Posted 2 years ago

“I’m obsessed with your products! I have bought every member of family a set of your indoor lights and recently purchased the outdoor ones for my garden renovation”

Cable and Cotton 5 star review on 11th April 2022

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Posted 2 years ago

“Most painful customer service journey I’ve had in a long time. Very defensive rather focused on problem. Asking me to send videos, pictures, return item because even though evidence confirms owner can’t believe his product could possibly be faulty. After reviewing other reviews I wish I did my research and supported another small business with genuine care and attention! Plenty of great people on Etsy who do the same. This company need to this about service and ethics…”

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Posted 2 years ago

“Lovely product. Purchased often.”

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Posted 2 years ago

“The product looks good. Packaging probably needs a rethink as about 25% of the balls were squashed out of shape. I was able to use a chopstick to put onto the hole and push the dents out, however this damaged some of them.”

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Posted 2 years ago

“A minuscule hiccup but rectified within 24 hours so a massive 5 star from me ! Products are fabulous as always.”

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Posted 2 years ago

“Quick service, excellent product”

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Posted 2 years ago

“Great service and love our new lights. A little tricky to insert the lights into the balls without denting them but all ok in the end. No other communication with company other than putting order through which was very easy. Light look great in our tent :-)”

Cable and Cotton 4 star review on 24th March 2022

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Posted 2 years ago

“This is the third set of lights I’ve bought from you and it won’t be the last. Love love love them!”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Nice easy to use website, beautiful products I love how you can mix and match the colours, very pleased,”

Cable and Cotton 5 star review on 22nd March 2022

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Posted 2 years ago

Cable and Cotton is rated 4.8 based on 3,270 reviews