Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love love the end result. I was a bit perturbed when I opened them and saw I had to assemble them!”

Helpful Report

Posted 7 years ago

Hi there. Great that you love the lights! Sorry it wasn't clear that you have to pop the balls onto the string of lights. With the bespoke (choose your own) nature of the product it is not possible for us to assemble every order I'm afraid. For a lot of people choosing the arrangement and putting them on the light string is part of the fun. Hope they continue to bring you light, colour and a smile every time you turn them on (although they look equally good with the lights off). Thanks for the feedback. Best - Anthony

Posted 7 years ago

“Fast service and a nice product. Useful to be able to design one's own colour scheme.”

Helpful Report

Posted 7 years ago

“The package arrived as ordered, it took us a short while to put the balls on to the cable, into the tall glass vase they went and a little coloured light made such a difference.”

Helpful Report

Posted 7 years ago

“Easy and efficient”

Helpful Report

Posted 7 years ago

“Love my lights. Got them in dining room and lounge and add such a warm cosy feel 💖💖💖”

Helpful Report

Posted 7 years ago

“Beautiful addition to my daughters bedroom Love that these are plug in so you don't have to change the battery all the time. Colours are lovely, very well made. Thank you X”

Helpful Report

Posted 7 years ago

“Love my cable and cotton lights in fact I'm a bit addicted. They look really pretty even when they're not lit up (unlike most fairy lights!) And so easy to order replacement bulbs and change them. If i could I'd have them all over my house!!”

Helpful Report

Posted 7 years ago

“Very pleased with my lights. Great selection of colours to choose from😀”

Helpful Report

Posted 7 years ago

“Hi Kate, thanks for your email. We already owned lights of course which are really nice in our daughter's bedroom. In terms of feedback I would say that it would be a useful option to buy just fuse bulbs from yourself. We've only ever had one bulb blow but the fuse has gone twice since we got the lights. So, now I only have one spare fuse and would need to buy more (unnecessary) bulbs should the fuse blow again. But, like I said the lights are lovely. Nick”

Helpful Report

Posted 7 years ago

“Had to order new fuse bulbs-very quick and reliable service”

Helpful Report

Posted 7 years ago

“Excellent product and speedy service”

Helpful Report

Posted 7 years ago

“I absolutely love my string lights! They were easy to set up and look absolutely stunning. I got it for my baby's room but they are still hanging up in the master because I love them so much! They are high quality and I am extremely happy with them.”

Helpful Report

Posted 7 years ago

Hi Kayla, Fantastic you love the Cable & Cotton Lights and thank you for the glowing review (pun intended!). Sounds like you might need another set!?! Perhaps someone dear to you needs a tip off for a Xmas present? All the best - Anthony

Posted 7 years ago

“I contacted you to let you know that some of the balks were damaged and I haven’t heard anything back from you”

Helpful Report

Posted 7 years ago

Dear Clare, Thank you for your post and photos. I am so sorry that you did not yet receive a reply to your original emails to us regarding your two damaged balls. I do apologise. Please can you kindly email us again at hello@cableandcotton.com just in case your original email did not get through to us, and we will resolve the issue for you as quickly as possible. I look forward to hearing from you. Yours sincerely, Kate

Posted 7 years ago

“Fantastic service, any problems were dealt with very quickly. We unfortunately had a set a faulty lights, replacement lights were sent out almost immediately alongside all the cotton balls. Thank you they look fantastic in my daughter's bedroom. Very happy customers.”

Helpful Report

Posted 7 years ago

Hi, Sorry there was an issue but so glad all resolved to your satisfaction. Glad you're loving the lights! All the best - Anthony

Posted 7 years ago

“Very prompt and pretty too”

Helpful Report

Posted 7 years ago

“great service wonderful product”

Helpful Report

Posted 7 years ago

“This is the second set I have bought. Wonderful quality, fast delivery and a really stylish product. Thank you! X”

Helpful Report

Posted 7 years ago

“I made the mistake of ordering the wrong colours and you very kindly refunded me and made the whole process of returning and reimbursement an easy one”

Helpful Report

Posted 7 years ago

Hi Amanda, glad we got you the colours you wanted in the end. So many colours, so little time! All the best - Anthony

Posted 7 years ago

“Absolutely delightful!”

Helpful Report

Posted 7 years ago

“Really good service and beautiful product”

Helpful Report

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews