Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 boxes of lights as gifts, but they came unlabelled, so I had to peel up the stickers on each box & check inside to make sure the right person got the right lights. Great lights though!”

Helpful Report

Posted 6 years ago

Dear Paula, Thank you for your post - I am sorry but we do not label the boxes with the names which must have been confusing for you. i will of course feed this back to the warehouse. I very much hope your recipients like their lovely new fairy light sets and appreciate you being so nice about it. Would it help if I sent out out some new stickers to seal the boxes back up? If so, do please let me know at heelo@cableandcotton.com Yours sincerely, Kate

Posted 6 years ago

“Love the product Looks great in my restaurant Pretty good service”

Helpful Report

Posted 6 years ago

Thank you, dear Stephen - did you buy the big lampshades?! I would love to see them up in your restaurant if you ever feel like sending a pic to hello@cableandcotton.com Yours warmly, Kate

Posted 6 years ago

“Ordering and delivery occurred very smoothly, and as ever the lights are beautiful and transform the room. If I had one suggestion: sometimes I like your pre-existing sets very much but just would like to add or substitute a colour. It would be good if there was the option to tweak an existing set without first having to figure out what the colours used in it are - they aren't always specified. Actually another - sometimes I don't want equal numbers of all the colours I'm choosing but there is no option to specify (I don't think!).”

Helpful Report

Posted 6 years ago

Dear Sara, Thank you very much for your helpful post and feedback - please do always email us at hello@cableandcotton.com for advice and we can help you with these issues in future. i very much hope you like the lovely lights you chose this time. Yours warmly, Kate

Posted 6 years ago

“My fifth set of lights. Better than ever. A little easier to get the new LED lights on the balls. I change the colour set with the seasons and according to mood. Beautiful on and still good when not lit. Great fun gift too”

Helpful Report

Posted 6 years ago

Dear Judith, Thank you for your lovely post - wow you are a special loyal customer! You have as many sets as i do! I am glad you have got used to the new LEDs now too... Yours warmly, Kate

Posted 6 years ago

“The lights look really pretty, but I was disappointed that I had to self assemble. The lights would have looked more professional and higher quality had they been assembled by cable and cotton.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your email; I am sorry you did not know that the product is self-assembly. It would not be cost effective for the warehouse staff to thread each cable according to customer orders and would also take a lot of time, which is partly why we do not do it as it would push the cost of the product up. (Lots of customers lao prefer to design their cable themselves once they see the product at home.) I do hope you got used to doing it okay and that the lights look lovely now they are in situ. Yours sincerely, Kate

Posted 6 years ago

“The product is outstanding! The delivery and package amazing! The people are great should there be a problem! Could not rate them high enough 😎”

Helpful Report

Posted 6 years ago

Thank you so much for such a delightful post dear Debbie! So sunny and warm and full of light - like our lovely lights! Enjoy... Yours warmly, Kate

Posted 6 years ago

“So helpful and wonderfully kind person providing customer support”

Helpful Report

Posted 6 years ago

That is so very kind of you dear Neil - we do aim to please! Yours warmly, Kate

Posted 6 years ago

“I just love them!!!! I hadn’t appreciated I needed to make them up myself, but really enjoyed doing it!! They are great quality and look great!!”

Helpful Report

Posted 6 years ago

“Amazing customer service. Would recommend these to everyone they make such a fantastic focal point to my boys bedrooms.”

Helpful Report

Posted 6 years ago

“LOVE THEM! I chose colour to perfectly complement the colour scheme of my bedroom and they look amazing!”

Helpful Report

Posted 6 years ago

“The order took several days to arrive and some of the lights were quite difficult to insert into the globes due to the pre-cut slits being, in some instances, too small. However the lights look very good and I am pleased with them.”

Helpful Report

Posted 6 years ago

Dear Peter, Thank you for your post and feedback - I am sorry that some of the splits on the cotton balls were a little smaller than usual, but glad you could insert the LED lights and that they look good! I hope you can now enjoy them....

Posted 6 years ago

“Really pleased with the new LED lights as replacements for my existing set that I use in my therapy room. My clients always love my lights and this year have got some lovely reds to mix in for a Christmassy feel to the room. Thanks C&C!!”

Helpful Report

Posted 6 years ago

Dear Sarah, Thank you for your lovely post - getting us into the Christmas spirit already! Not long to go now! Enjoy... Yours warmly, Kate

Posted 6 years ago

“The product was beautiful. I am planning to buy more! Very friendly and helpful advice over the phone. Felt you really cared about the product. Thoroughly recommend.”

Helpful Report

Posted 6 years ago

Dear A! Thank you so much for your lovely post - I am glad we could help you choose the right lights for you... We really do care and I am delighted you like the product so much! Yours warmly, Kate

Posted 6 years ago

“Ordered LED lights to replace the string of filament bulbs I'd had for a few years. Was easy to swap the lights with my existing cotton balls, love my upgraded lights!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your lovely post - I am really glad you like the upgraded LED lights! They can really re-vivify the cotton balls with even more light and colour! Yours warmly, Kate

Posted 6 years ago

“Very pleased with product, look great now they are assembled. Quick delivery! Can’t wait to put up all of the lights !”

Helpful Report

Posted 6 years ago

“Wonderful service, wonderful product, very helpful!”

Helpful Report

Posted 6 years ago

“I love our new lights. We’ve put them in a dark corner of our kitchen and matched the cotton balls to the five different tile colours in our kitchen, I was a little scared at first when putting them together but watching the video really helped and after the first few, it was easy! Xxxx”

Helpful Report

Posted 6 years ago

Dear Nicola, Thank you for your lovely informative post - I am so glad that you found our video helpful too. I think it makes it really clear to see someone else do it first! I am so glad you love your new lights... Yours warmly, Kate

Posted 6 years ago

“Excellent product and service. LED far better than bulbs 10/10.”

Helpful Report

Posted 6 years ago

Dear Alan, Thanks so much for your post - I am really delighted you prefer the new LEDs to the filament bulb cables. Enjoy your lights! Yours warmly, Kate

Posted 6 years ago

“Lovely product”

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Posted 6 years ago

“My second set my Grandaughter Lola & I love them.”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews