Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My elderly mother was fed up with looking at a frumpy dark old fireplace. We strung a selection of your lights across it - in colours chosen to match other things in her room - and it is transformed! Cheerful and uplifting. She's delighted.”

Helpful Report

Posted 5 years ago

Dear Frances, How lovely that your mum has brightened up a corner of her home with a new set of C&C lights! I am delighted and hope the lights bring her cheer and comfort all year round... Yours warmly, Kate

Posted 5 years ago

“Very quick reply to E-mails, queries answered”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you so much for your kind review - I am glad you could help you efficiently. Yours warmly, Kate

Posted 5 years ago

“Easy to use site with quick delivery and great product. Lights have been going strong in my daughter’s room for 3 years so bought some as a gift for a friend’s nursery. Responsive customer service by email (though would be handy to have a phone option too).”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you so much for your lovely review - I am delighted you like the lights so much and also gifted them to a friend. We do have a phone option as stated on the website in the 'contact us' details: 01273 321322 (Please note that since the shop in Brighton is no longer open, the office is staffed from Monday - Friday 10 a.m until 1 p.m.) I hope this helps in future. Yours warmly, Kate

Posted 5 years ago

“Provide the perfect service”

Helpful Report

Posted 5 years ago

Thank you dear Diana - very kind of you to say so! Yours warmly, Kate

Posted 5 years ago

“Great product”

Helpful Report

Posted 5 years ago

“Love my lights, would have been a 5 but they took 2 weeks to arrive which was disappointing as it says 3 to 5 working days. However great product!”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for your kind post - I am so sorry that your light set was delayed due to unforeseen circumstances and am very glad you love them...I do hope they were worth the wait! Yours warmly, Kate

Posted 5 years ago

“The product quality is great , the delivery time could be improved. On two occasions I’ve had to enquire about our order. We were informed that demand and supply was a factor and snow! Not a problem, perhaps a more timely email in advance explaining the delay would appease customers. Thank you”

Helpful Report

Posted 5 years ago

Dear Stephen, Thank you for your feedback and lovely photo of your gorgeous lights. I am so sorry that you had to chase us up twice to find out the status of your order but very much hope you like the effect of your new light set now you have received it at last. Yours sincerely, Kate

Posted 5 years ago

“Beautiful high quality string lights. They look absolutely beautiful in the day and also in the evening when they are turned on. Really surprised at how much light they give out. Would recommend to anyone!”

Helpful Report

Posted 5 years ago

Thank you, dear Katie for your lovely cheery post! I am delighted you love our lights so much and really appreciate your recommendation too! Yours warmly, Kate

Posted 5 years ago

“As per previous purchases service and product were excellent.”

Helpful Report

Posted 5 years ago

Dear Louise, Thank you so much for your kind post - I am delighted you are happy with both our service and the product and hope you enjoy your lovely new lights! Yours warmly, Kate

Posted 5 years ago

“Oh dear, had to wait much longer than expected for a replacement string of bulbs. I appreciate that you had a sale on but maybe there should have been additional stock to cope with the demand? However,I've not had this problem with you guys before, so maybe it was a "one off". Sadly they didb't arrive in time for our dinner party as we had already ditched the old non-led string after xmas.”

Helpful Report

Posted 5 years ago

Dear Maureen, Thank you for taking the time to post your comments - I am really sorry that you had to wait so long for your replacement set of lights, and also that you were unable to use them for your dinner party as planned. I understand how disappointing that is. It is true that we did not anticipate such a successful sale period but very much hope we will be better prepared in future. Yours sincerely, Kate

Posted 5 years ago

“Love the lights, like how was able to choose order of colours. Will definitely be choosing some more”

Helpful Report

Posted 5 years ago

“The colours are perfect. This is my second set and they are much improved from the last set as they are now LED and have a switch on! Very happy.”

Helpful Report

Posted 5 years ago

“Easy to order online - good communication and quick delivery.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you so much for your lovely post - very kind of you! I hope you enjoy your lovely lights! Yours warmly, Kate

Posted 5 years ago

“Lovely lights , unfortunately one of the led lights didn’t work . After a email to Kate , another set are on their way .”

Helpful Report

Posted 5 years ago

Thank you dear Barbara for your kind post - I hope your replacement set arrives soon for you so that you can enjoy your lovely new light set. Yours warmly, Kate

Posted 5 years ago

“Love the the selection of colours”

Helpful Report

Posted 5 years ago

“Absolutely adore my lights! They are for on my Christmas tree so they’ve had to go into the loft for a little while, can’t wait to hang them on the tree. The colour I chose were out of stock but I was kept updated throughout and given the option of an alternative if I couldn’t wait. I happily waited and I’m glad I did. Can’t wait to buy more in the future!”

Helpful Report

Posted 5 years ago

Dera Sarah, Thank you for taking the time to post such a nice review especially when your order was delayed due to low / no stock. I very much hope you can now enjoy your gorgeous light set! Yours warmly, Kate

Posted 5 years ago

“Lovely product.”

Helpful Report

Posted 5 years ago

“I've had a string set of lights previously that I purchased at a local shop, I love them and have hung them in my kitchen window permanently on. My new lights are the LED ones and are even better, Although I have the Christmas ones I've assembled them and put them out in my lounge. Every day is Christmas!! Thank you.”

Helpful Report

Posted 5 years ago

“I ordered lights. A week later no lights. I contacted c&c and was told they are out of stock and they were waiting on more being delivered. I decided to cancel my order as I was not informed that I would need to wait. I was told no problem your order is cancelled. Not any concern or asking why. I asked for a managers number and recieved an email address. A few days later I received the cancelled lights. The cancelled order and my complaint was ignored. I paid for something that I didn’t want in the end. Customer service is appalling. I’ve purchased 2 sets of lights from c&c and twice I’ve been disappointed with the customer service. It’s sad as the lights are beautiful.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for your post; we are so sorry you are so unhappy with the service you have received. we also apologise for the delay in fulfilling your order and that you were not notified until you contacted us. Your email requesting the cancellation of your order (and a refund) explained why you wanted one (you were unhappy with the service) so we cancelled your order and refunded you as requested because this is what you asked for. You also asked for an email or phone-number for management so we gave you an email address - as we do not give out staff mobile phone-numbers. The warehouse has obviously fulfilled the order anyway (despite our cancellation request to them) but please be assured that you have received a set of lights that you have not paid for. We very much hope you can now enjoy them. Yours sincerely, Cable & Cotton Team

Posted 5 years ago

“Changed a few colours in an existing set of lights, to match the rest of the room. High quality replacement colour balls. Great value & highly recommended.”

Helpful Report

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews