Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lights are beautiful and I have received excellent customer service throughout the ordering process. Highly recommend - and will absolutely be getting some more!”

Helpful Report

Posted 5 years ago

Thank you dear Alison for your lovely post - I am really glad we could sort your order out for you and very much hope you can enjoy your lovely lights now! Yours warmly, Kate

Posted 5 years ago

“Wonderful customer service. Replaced my 20 light cable string free of charge when my bulbs stopped working. Very efficient and helpful!”

Helpful Report

Posted 5 years ago

Dear Clare, Thank you so much for your lovely post - I am delighted you are happy with our service and hope your light set is working again soon! Yours warmly, Kate

Posted 5 years ago

“Very helpful - thought I had a problem with my lights, but was just a bulb that needed replacing :)”

Helpful Report

Posted 5 years ago

Thank you so much, dear Charlotte, I am glad we could be of help and that your lovely lights are working again! Yours warmly, Kate

Posted 5 years ago

“Very prompt delivery but the box had been damaged in transit which dented the contents (fairy lights) but I was able to push them back in to shape so did not contact yourselves.”

Helpful Report

Posted 5 years ago

Dear Jill, Thank you for your kind and informative post - I am sorry the cotton balls got damaged in transit. Thank you for pushing them back into shape again - if any are still bent please contact me on hello@cableandcotton.com and I can send out replacements if needed. I very much hope you can enjoy your lovely lights. Yours warmly, Kate

Posted 5 years ago

“Lovely product and quick delivery 👍🏼”

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Posted 5 years ago

“Unique, inspiring product...fast delivery....cleverly packaged.”

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Posted 5 years ago

Dear Joanne, Thank you so much for your kind comment about our cotton ball lights - it is a unique product and so nice that you like it! Yours warmly, Kate

Posted 5 years ago

“I’ve bought 2 sets of cottonball lights and over the moon with both. Super quality, fast delivery and excellent communication.”

Cable and Cotton 5 star review on 9th March 2019

Helpful Report

Posted 5 years ago

Dear Julie, Thank you so much for your lovely post - and also the fab photos you sent us, as we always love seeing how our customers display their fairy lights! I really hope you enjoy them...:) Yours warmly, Kate

Posted 5 years ago

“Look fantastic over fireplace, lots good comments. Arrived quickly well packaged and easy to assemble, would definitely recommend.”

Cable and Cotton 5 star review on 8th March 2019

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Posted 5 years ago

“Excellent quality. Lovely colours. Bought for my first granddaughter’s nursery. I will be buying some for myself. Ax”

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Posted 5 years ago

“Love my new lights and loved being able to choose colours.”

Cable and Cotton 5 star review on 6th March 2019

Helpful Report

Posted 5 years ago

“I ordered a lovely set of lights and unfortunately one of the LED lights wasn't working. Cable and Cotton sent me through a replacement straight away. Excellent product and excellent service - would definitely recommend”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you so much for your kind post, especially in light ( ! ) of your first LED set not working as it should do. I am really glad we could resolve the issue quickly for you and that you like the product too! Yours warmly, Kate

Posted 5 years ago

“Bought 3 sets love them all!!”

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Posted 5 years ago

“Love these light my friend bought me some for my birthday and I liked them so much had to buy some more, I got them at moment display in large glass dishes , they look amazing”

Helpful Report

Posted 5 years ago

Dear Lorraine, Thank you for your lovely post - we love hearing how the lights get used and it is such a pretty affect when they are in glass! Yours warmly, Kate

Posted 5 years ago

“The wife loved her string of lights, quality item. I had cause to call Customer Service and found the assistance provided also excellent.”

Helpful Report

Posted 5 years ago

Dear Peter, Thank you so much for your kind feedback - I am delighted your wife loves her light string and that we could help the you contacted us too. Yours warmly, Kate

Posted 5 years ago

“Great products and increadably helpful.”

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Posted 5 years ago

Dear David, Thanks so much for your post - I am really glad you like both the product and the service! Yours warmly, Kate

Posted 5 years ago

“Service was excellent. Order arrived quickly and lights are beautiful!”

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Posted 5 years ago

“Lovely product, amazing colours. Ordering was efficient and delivery very quick.”

Cable and Cotton 5 star review on 2nd March 2019

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Posted 5 years ago

“My old style plug in 20 string light fitting finally gave out so I ordered the new USB LED version which arrived quickly and after a little cut into each ball to fit the rounder lightbulb - all was well - I do love my Cable & Cotton lights!”

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Posted 5 years ago

“Excellent product and a quick delivery.”

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Posted 5 years ago

“I have always been a fan of cable & cotton right back to when they were in Brighton lanes. We have 8 sets of lights in our house alone and every friend we have has had them as a present.....love love love them ❤️”

Helpful Report

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews