Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, wonderful product, very happy with my Friday favourite purchase”

Helpful Report

Posted 6 years ago

“Hi Cable and Cotton people, I absolutely love my pastel Unicorn FL's I'm in my 50's and have just redecorated our bedroom, I've gone all girly again, the other set I bought, Sweet Dreams, are for my our Niece for he Birthday and as she loves pink we are sure she will love them too.”

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Posted 6 years ago

Dear Lorraine, How lovely that you have been channelling your inner girl and going for the pink options! Nothing like a pretty light set to delight you - and I bet your nice loves having such a fun and fashionable aunty (mine does!)? I hope you enjoy your lights and thanks for the super photos too. Yours warmly, Kate

Posted 6 years ago

“Love the products and the fact that it is possible to email with questions and get a quick reply for a real person who cares about the response. Just like the old days!! Thank you”

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Posted 6 years ago

Dear Janet, Thank you so much for such a lovely post - we really do believe in customer-care which should never go out of fashion! I am delighted we could be of help. Yours warmly, Kate

Posted 6 years ago

“I haven't hung them up yet and I wish that they connected together. But they came in the box great and they are very easy to assemble!!”

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Posted 6 years ago

“I needed help with some lights that had stopped working. Not only was the problem resolved very quickly, communication from Cable and Cotton was swift, polite, professional and very friendly. Thank you!”

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Posted 6 years ago

Dear Harminder, What a lovely post to start our day - thank you so much! I am really glad that we could help sort your lights out, and that your beautiful baby can now enjoy them again. Yours warmly, Kate

Posted 6 years ago

“Love my lights, this is my second set. I didn’t realise you were no longer in Brighton but happy to find you online!”

Helpful Report

Posted 6 years ago

Dear Kay, Thank you for your post - I am glad that you were able to find what you were looking for online now that the Brighton shop has closed. I hope you enjoy your lovely lights! Yours warmly, Kate

Posted 6 years ago

“Great products and now with LED lights! Lovely and bright and with the added on/off switch which is super handy! I have them in both of my children's bedrooms and have also bought them as a gift, they're fab!”

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Posted 6 years ago

“Friendly, helpful and a beautiful highlight for my daughter’s room.”

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Posted 6 years ago

“Love the lights and the packaging can’t tell you how good they are yet as I’m waiting to install them into my campervan”

Helpful Report

Posted 6 years ago

“Excellent service and delivery”

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Posted 6 years ago

“pleased that I managed to purchase replacement bulbs, but the postage is steep!!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post - I do understand your frustration. The warehouse we use charges us for the p&p; when the cost went up from £2.95 to £3.95, we reduced the cost of the bulb packs from £2.95 to £1.95 so that the cost would remain the same to our customer (£5.90). I hope the spare bulbs got your filament lights going again. Yours sincerely, Kate

Posted 6 years ago

“Love it, very happy with my lights, so bright unlike cheaper versions. You get what you pay for !!”

Helpful Report

Posted 6 years ago

“Lovely customer service. Makes all the difference. Product also beautiful. Calm and gentle lights in yellows, greys and whites, for my five year old's room. Might like some of my own now!”

Helpful Report

Posted 6 years ago

Dear Rebecca, Thank yo so much for your lovely post - I am glad the lights look so nice in your child's room... Yours warmly, Kate

Posted 6 years ago

“Such a wonderful product and very quick and easy ordering, couldn’t ask for more!”

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Posted 6 years ago

“Lovely lights for my kids' bedrooms. Thank you!”

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Posted 6 years ago

“Just what I wanted, as always!”

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Posted 6 years ago

“I LOVE Cable and Cotton!! I now have 5 sets! Service is fab, product is beautiful and the fact you can choose your own colour combo is just brilliant. My 3 children each have a set in their bedrooms in colours that co-ordintate pefectly. Im always posting photos of the lights on social media. The LED are great as they do not get hot so are perfect for us as nightlights. Just use easy damage free 'Command' hooks to put the lights up and Voila! Definately will be buying more. (I wonder if an electrician can put safe sockets in all our bathrooms?)🤔🤔😉❤❤ Nice one Cable and Cotton. 😗”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for such a lovely cheery post - what a great way to end the week! You are clearly a real fan - I have four sets and am about to get my fifth too! Wishing you a joyful light-filled home (and life!)... Yours warmly, Kate

Posted 6 years ago

“Received gift vouchers for my birthday. Beautiful lights, really pleased.”

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Posted 6 years ago

“First things first - fantastic product and they look great. We have the original lighting set released prior to the LED's being made available for sale - They are great and are a much loved item in my daughter's bedroom. However, I'm a bit disappointed at the fuse bulb's longevity and the fact i can only buy them in packs with 5 plain bulbs and one more spare fuse bulb. This is now the 3rd such set i have ordered, and whilst the replacement bulb packs are cheap at £1.95, they cost £3.95 delivery which doesn't seem fair considering they come in a small envelope. Delivery is 200% more than the item i require - surely dispensation could be made to such small orders such as this so that they either qualify for free or at least reduced delivery? Also, fuse bulb sets should be stand alone - i have never had to replace a plain bulb, so i now have a stockpile of these gathering dust from previous fuse bulb orders. This perhaps isn't an issue with the LED's light sets, but its certainly an issue with my original ones. I will continue to order these fuse bulbs as i require them to be replaced, but there gets a point where i will just have to stop as the inconvenience and cost of this will start to become a frustration.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your detailed post - I do understand your frustration. The warehouse we use charges us for the p&p; when the cost went up from £2.95 to £3.95, we reduced the cost of the bulb packs from £2.95 to £1.95 so that the cost would remain the same to our customer (£5.90). I also understand that it is unfortunate when your cable's white-tipped fuse bulb needs replacing, but none of the other bulbs do. We do not do packs of white-tipped fuse bulbs only, but I am always happy to post out spare fuse bulbs from the office to regular customers if I can. So please kindly contact me directly on hello@cableandcotton.com with your address and the length/s of your cable/s (20, 35 or 50 lights/balls) and I will send you out what you need. I look forward to hearing from you - and am delighted you love our lights... Yours very sincerely, Kate

Posted 6 years ago

“Wonderful lights yet again and very speedy service. Thank you so much. Temporary photo attached but proper photo will follow once my coffee table project has come together...”

Helpful Report

Posted 6 years ago

Dear Jane, Thank you so much for your lovely post - I look forward to seeing the lights in situ when the coffee table project is complete! Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews