Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and lovely product.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“The lights look fab and we’re easy to assemble. Very happy”

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Posted 7 years ago

“Amazing lights and amazing service, I got a voucher as a Christmas gift and couldn’t wait to order, there is a lot of colours to choose from and its really easy to order, they arrived in a few days and look fab in my living room.”

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Posted 7 years ago

“I perhaps didn’t read the details when I bought them and expected the lights to come pre-fixed. However attaching them wasn’t an issue and was actually quite fun to decide the colour order with my daughter. She loves them and they’ve cheered up her room a treat!”

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Posted 7 years ago

Dear Anonymous, Thank you so much for taking the time to post - I am so glad you were able to assemble the balls yourself without any issues, and hope your daughter enjoyed the creative process too?! It does give you the freedom to change the design pattern of the balls. I am delighted your daughter loves the lights and bet they brighten up her bedroom! Wishing you both a very happy 2018. Yours warmly, Kate

Posted 7 years ago

“Great! Kate in customer services sorted a small problem swiftly & with a good result with customer care in mind. Love these products. Have been a customer for several years now.”

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Posted 7 years ago

Dear Carolyn, Thank you so much for your kind review - I am really glad I was able to help - and of course am delighted you love your lights so much! Wishing you a great 'over-lit' 2018! Yours warmly, Kate

Posted 7 years ago

“Really quick delivery, lovely product”

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Posted 7 years ago

“Very good prompt service. And the lights look very nice round my fireplace.”

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Posted 7 years ago

“Amazing colour range and quick delivery!!”

Cable and Cotton 5 star review on 5th January 2018

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Posted 7 years ago

Dear Evangeline, Thank you for taking the time to post your lovely photo of your C&C lights - they look gorgeous and very cosy especially at this time of year! I hope you enjoy them for many years to come. Yours warmly, Kate

Posted 7 years ago

“Fast delivery - excellent service - lights are fab - so much better than expected.”

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Posted 7 years ago

Dear Stuart, Thank you for your lovely post - I am so glad that the lights exceeded your expectations! They are very pretty and effective when lit up, and I do hope you enjoy them for a long time to come. Yours warmly, Kate

Posted 7 years ago

“Very speedy delivery of spare fuse and bulbs ,lights working!”

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Posted 7 years ago

“My spares order was delivered quickly and efficiently despite it being over the Christmas new year period. Thanks”

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Posted 7 years ago

“Received my order very promptly and love the new LEDs”

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Posted 7 years ago

“bought a chain for my daughter last Christmas. The holes in the baubles are all too big and they fall off constantly. Very disappointing.”

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Posted 7 years ago

Dear Jenni, Thank you for your post - I am sorry you have had this experience with our product. It is extremely rare for the balls to fall off if they have been properly attached and so it may be that you are having issues because the cotton balls were not attached to the bulbs according to the instruction leaflet that came with your order. To attach the balls you have to press down on the hole at the top of each ball with your finger and thumb to find the split next to the hole. You then push the bulb through this slit and pull it along to the hole where it will sit nice and snugly - and will not fall off. If you force the bulb through the hole only, it widens in the process and the balls then have trouble staying on. If the balls are placed on properly they are always secure (you would have to shake the cable very hard to dislodge them). I hope this information is helpful. Yours sincerely, Kate

Posted 7 years ago

“Advice and product good. Pity about delay in delivery”

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Posted 7 years ago

Dear Anonymous, Thank you for your post; I am so sorry your order arrived later than expected and do apologise for the delay. It is really disappointing when this happens. We experienced a high volume of orders in the build-up to Christmas and got a little behind with sending them all out. I am delighted you do like the product and wish you a very happy new year. Yours sincerely, Kate

Posted 7 years ago

“lovely colours and quality”

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Posted 7 years ago

“well made, well packaged for postage, easy to order online and quick delivery, can't ask for more than that!”

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Posted 7 years ago

“Brilliant, fast service. Thank you.”

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Posted 7 years ago

“Asked for advice on colours and was adv to look on site and hover over colours which I had obviously done. I was after a little direction and advice from someone who knew the range”

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Posted 7 years ago

Dear Catherine, Thank you for your post; it is very informative and helpful feedback. I am really sorry you did not receive the help and colour advice you were looking for, when you emailed us on 15.12.17. I have emailed you again in response to the colours you were hoping to match and very much hope this helps you. Colour matching is a creative aspect of our job in customer service that we really enjoy! Yours sincerely, Kate

Posted 7 years ago

“Good when sorting out a problem with an order really pleased with the result.”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews