Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,277 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was delivered quickly and in a very good condition. However, I don’t remember seeing anywhere that I would have to make it myself! I think it is fairly costly for a product that I have to construct myself, and it looks quite fiddly and very easy to ruin what looks like nicely made parts by having to make cuts in the coloured balls to fit the lights in. It has been put to one side until I have the time to dedicate to making the product, instead of being displayed in pride of place...which I paid for. Overall, I’d be reluctant to recommend and I’m not really impressed 😔”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for taking the time to post your review and feedback. I am glad you like the condition of the product and that it arrived quickly with you too. Our lights are self-assembly because this gives our customers to opportunity to place the balls in the colour sequence they prefer; it would also put the price of the light-sets up if we had them made up at the warehouse. I do understand that the first time you try this it can be a little daunting but it is quite a quick and easy process once you get used to it. The balls are fairly robust (silver and gold are a little softer due to the glittering threads in these shades) and will pull back into shape if need be. It can be a nice creative process, and the best bit is when you put the lights on at the end! I very much hope that when you do have the time to do it, that you can then enjoy your new light set and out it in pride of place as you had hoped. If you need any advice please contact me at hello@cableandcotton.com and I will be happy to help. (One piece of advice I always give is to check the light cable works before placing the balls on - just in case!). I look forward to hearing from you if need be. Yours sincerely, Kate

Posted 6 years ago

“You very much get what you pay for - fantastic little lights!”

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Posted 6 years ago

“Great product, a little expensive”

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Posted 6 years ago

“Excellent product”

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Posted 6 years ago

“Easy to put together and very pretty. Bright and cheerful”

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Posted 6 years ago

“Very happy with the lights and also the service. They were well packed and delivery was prompt. I can't send a photo yet as they aren't installed.”

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Posted 6 years ago

“Excellent customer service but found it difficult to choose colours as there wasn't photos of colours only drawings. Chose cream,light grey primrose yellow and sage green (which looked a very pale green). When arrived it looked like a dark turqouise. Didn't bother trying to exchange as this was the only pale green available :-(”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for your post and feedback - I am sorry you did not feel the colours matched the online pictures, which are photos of the product but can slightly vary. I very much hope you can enjoy your light set and get used to the colours too. Yours sincerely, Kate

Posted 6 years ago

“Purchased new cable for my lights, Kate was great, excellent customer service , very helpful indeed . Fast postage and an easy transaction .thankyou”

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Posted 6 years ago

Dear Julie, Thank you so much for you kind post - I am glad we could get it all sorted for you and hope you can enjoy your lovely light set again. Yours warmly, Kate

Posted 6 years ago

“I really love my daughters lights, I did at first think they were more complex than they actually are to fit. My fault for not reading perfectly clear instructions. My daughter loves them. Thank you”

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Posted 6 years ago

“The lights are so pretty!”

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Posted 6 years ago

“We've recently decorated the children's bedrooms and have enjoyed adding an extra touch with your lights. They love them.”

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Posted 6 years ago

“Absolutely love these lights, look amazing in my daughters bedroom. Fantastic quality and super quick delivery.”

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Posted 6 years ago

“After some technical issues processing the order, contacted Kate who resolved the issue very quickly. She was exceptional. Had the order delivered promptly. Just love them in my summer house.”

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Posted 6 years ago

“The lights arrived very quickly, were very straight forward to put together and my daughter loves them. What more could you ask for?”

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Posted 6 years ago

“Our second set, that we bought on an offer weekend. The discount covers the cost of a plug and postage. Lovely set of lights. A bit fiddly to fit but once you do the first couple it’s a doddle”

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Posted 6 years ago

“Great product, prompt service, and the bank holiday promotion got me 30% off. I now have cable and cotton products in every room of the house :-)!”

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Posted 6 years ago

“Hi The product itself is lovely. I’m terms of feedback: 1. We paid for priority shipping, when the item hadn’t arrived in time, we chased up to find out that our order hadn’t been processed yet. It was sent the next day and I am told the additional postage would be refunded (haven’t checked but assume this happened). Given that we ordered express shipping for a reason I don’t really feel that refunding the extra postage costs is adequate compensation for the delay, it only makes up for the postage costs and not the disappointment of a late item which meant we couldn’t finish a project in time. Perhaps consider changing procedures to ensure priority orders aren’t missed. 2. The website is not clear within the main product information that the lights are partly self assembly. We found them quite tricky to put together and had to cut every ball to get the lights to fit. We hadn’t realised this at all from the website when ordering. The lights are lovely though now they are here and up. And the lady who dealt with our delayed order was very helpful and polite - so top marks for her customer service.”

Helpful Report

Posted 6 years ago

Dear Zoe, Thank you so much for taking the time to post your detailed review. I apologise again for the delay (which was due to a very busy Bank Holiday weekend in terms of orders). I understand that this is particularly disappointing when you are completing a project of this sort. Your method of payment was refunded immediately for the express p&p, which is usual procedure, and I very much hope that the order arrived the next day as requested. I do apologise if this was not the case. Regarding the self-assembly aspect of the product; because we offer a customised colour choice the balls are left unattached to the cable, so that customers can attach them in their own sequence of colours. It is most unusual to have to cut every single ball to attach them to the lights, although sometimes a particular colour may not have been split as far as another - this is due to the hand-made nature of the product. It is usually resolvable - by slightly enlarging the existing split with a sharp pair of scissors, but I do understand it is not ideal. I am so sorry for the experience you have had with our product. I do very much hope that your lights look lovely now they are up and that you can now enjoy them. Yours sincerely, Kate

Posted 6 years ago

“The lights I ordered are good. The communication was a bit slow (I do have super high expectations from customer services), however Kate sorted it all out. I’d buy again.”

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Posted 6 years ago

Dear Olivia, Thank you for taking the time to post a review - I am sorry it took time to reply to your emails, but we were closed over the Bank Holiday! I am really glad your like your new lights, and also that we have resolved the issue for you now. Yours warmly, Kate

Posted 6 years ago

“Quick delivery, excellent quality, a small glitch was dealt with and rectified very quickly and with a very high level of Customer Service. I will be a repeat customer and will recommend to others.”

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Posted 6 years ago

Dear Andrew, Thank you so much for your lovely review - I am really glad we got it sorted for you asap! I hope you can now enjoy your lovely new light set... Yours warmly, Kate

Posted 6 years ago

“Love their product it brightens my day every time I walk in to a room with them in which is currently my lounge, bedroom and kitchen along with three other bedrooms😀😀”

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Posted 6 years ago

Thank you dear Jackie for your lovely enthusiastic review! I have got several sets around my house too and enjoy them all year round (but especially when the nights get darker - the only up-side to shorter days!). Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,277 reviews