Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE Cable and Cotton. The have a huge variety of colours to choose from, I love looking at the inspirational ideas they share on their website and you also have the option to personalise and create your own cables - which is fab. The spheres are such good quality too and the light strings are so long and versatile - they can literally go anywhere/fit around anything! I have bought baby boy lights for my nephew's room and recently baby girl lights for my nieces room so it was only right to treat myself and buy lights for my new living room. Thanks Cable & Cotton I will be sure to use you again :)”

Helpful Report

Posted 7 years ago

“Beautiful colours but the fuse went twice , little disappointing for my daughter and my husband having to fix”

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Posted 7 years ago

“I picked the colours that I did because some of the colours I bought in my last set were out of stock - but I’m so glad I went a little out of my comfort zone because I absolutely love my new set! The colours are gorgeous and I love the new LED lights - they’re brilliant. Thank you so much!”

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Posted 7 years ago

“They worked for about 1 month and then grey stopped working. I checked the bulbs and changed the fuse but could see what was wrong so threw them away. Very disappointed child and me as it was a waste.”

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Posted 7 years ago

Hi, I'm really sorry (and also disappointed) that you didn't have a great experience with our lights. Kate, our customer service guru is always on hand and willing to help if there are any issue (hello@cableandcotton.com). Please email her and she will be able to help you out and get you a working set. All our lights are now our own designed LEDs with an almost zero failure rate, so this means there is no chance of blown bulbs or fuses. Apologies again, but please give us a chance to make amends and get you up and running again. Best regards - Anthony

Posted 7 years ago

“Very pleased!! Have been looking for these lights for ages and I am not disappointed! Good quality and quick delivery! Thank you”

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Posted 7 years ago

“Smashing idea, look great in my sons room, pleasant helpful staff”

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Posted 7 years ago

“Always great service and a speedy delivery! The lights are fantastic, I have five sets in my own home and have brought many set as gifts over the years!”

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Posted 7 years ago

“I had an issue with my order and it was sorted out immediately. Thanks”

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Posted 7 years ago

“fast delivery; easy to fit and look good.”

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Posted 7 years ago

“Excellent product, quick postage and well presented! Highly recommend!”

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Posted 7 years ago

“Excellent service and beautiful lights. What more could somebody wish for?”

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Posted 7 years ago

“Great customer service, as always the lights are beautiful”

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Posted 7 years ago

“Quickly delivered, well packaged and excellent customer service. Oh, and they look fab!”

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Posted 7 years ago

“Excellent company to deal with. My lights got lost in the post - not their fault, and they sent me a replacement immediately. Love the lights!”

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Posted 7 years ago

“Absolutely love my cable & cotton light - great quality product, lovely packaging and looks fantastic on or off! Makes me look forward to winter that little bit more! Thank you!”

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Posted 7 years ago

“Didnt realise the lights would turn up needing to be assembled, especially considering the price paid for them. Assembling them was not simple as there were a lot of inconsistencies in the openings... few had to be pressed to hard to get the LED in that they were left looking a bit less than perfect for brand new lights. :(”

Helpful Report

Posted 7 years ago

Hi, really sorry that you weren't 100% happy with the lights. If you'd like replacement balls to swap for any damaged ones, please get in touch with customer services at hello@cableandcotton.com and Kate will be happy to sort this out for you. Each ball is individually handmade so the slit for the light can vary slightly. Also some dye colours make the balls stiffer than others. We're making the slits a little bigger to make it a little easier to get the balls onto the light string. There's a useful video guide to assembling Cable and Cotton lights here, it also includes some hints and tips for expanding the opening if needed and removing a dent in a ball. https://youtu.be/_7nkSxE5g2k Thanks for letting us know your issues and please do get in touch with Kate to resolve them. Many thanks - Anthony

Posted 7 years ago

“Lights were great! Have also bought a gift voucher as well!”

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Posted 7 years ago

“Fabulous concept; excellent customer service. Really helpful with queries, too. Fast delivery from the website, and well packaged. We love our Cable & Cotton lights - they are a quirky, colourful addition to our decor.”

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Posted 7 years ago

“The lights I ordered look absolutely gorgeous in my daughters new bedroom and she loves them too! Although one set of balls didn't have a slit it was easy to fix myself. Great quality... Just looking for reasons to buy some more!”

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Posted 7 years ago

“Beautiful colors, great material. Looks really good. I like the opportunity to make it personalized. Love them!”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews