Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As this is the 6th lot of lights I’ve bought I think that speaks for itself!!!!!!!! I just love these lights, I bought a set for a Christmas present and thinking of a wee pink/white/silver set for a different christening present. The LED’s are so much easier to use - really like them. !!!”

Helpful Report

Posted 6 years ago

Wow Mo, thank you for such a lovely enthusiastic post - pink, white and silver sounds like a delightfully pretty combination for a newborn too! I am also really glad you like the new LEDs so much - thank you for your kind feedback. Yours warmly, Kate

Posted 6 years ago

“Fast delivery, nicely packaged, great communication...gorgeous yarn. Will definately buy again and can highly recommend.”

Helpful Report

Posted 6 years ago

Dear Melody, Thank you for your lovely post - I am so glad you had such a good experience ordering from us, and am delighted that you love the product too! Yours warmly, Kate

Posted 6 years ago

“Always great service..! Great navigation for online shoppers..!🙂”

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Posted 6 years ago

“Beautiful organic products to brighten up our snug room. Thank you x”

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Posted 6 years ago

“Great service and great price. My little girl is happy to have her favourite lights shining again”

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Posted 6 years ago

Dear Anon, Thank you so much for your post - I am delighted your little girl can enjoy her lovely lights again! Yours warmly, Kate

Posted 6 years ago

“The fairy lights are amazing and the highlight of the nursery. I'm sure we will order more.”

Helpful Report

Posted 6 years ago

“The lights arrived in perfect condition and were easy to assemble. I’v been after some of these for ages and they look great strung around my fireplace. Look great on or off”

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Posted 6 years ago

“Order arrived really quickly. The new led lights are great and I like the way the balls are less likely to slip off the bulbs. Slits were all fine except for the dark grey which were all to small! Colour selection perfect for the room.”

Helpful Report

Posted 6 years ago

Dear Kathryn, Thank you for your lovely post - I am glad you like the new LEDs and that you managed to get all the cotton balls onto the LED discs. I am sorry that the splits on the dark grey balls were slightly too small and hope you could cut the cotton easily as advised in the instruction leaflet. Due to the handmade nature of the product this does sometimes happen. Enjoy your lovely lights! Yours warmly, Kate

Posted 6 years ago

“Brilliant service, great product, items came nicely boxed and within timeframe given. Definitely buy from Cable and Cotton again.”

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Posted 6 years ago

“Great service and product”

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Posted 6 years ago

“Fantastic service. I rung to try and colour match my current lights and was very pleased with the level of customer service recieved. Would definitely recommend. The colours suggested were perfect. Thank you!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for your kind post - I am really glad we could help you colour-match your current cable and that you love the new colours. Yours warmly, Kate

Posted 6 years ago

“Excellent service and the option to make your own colour mix is genius! The lights look superb - better than I'd imagined. Thank-you!”

Helpful Report

Posted 6 years ago

Thank you for your lovely feedback dear Michelle - I am so glad you love the lights even better than you hoped! Enjoy! Yours warmly, Kate

Posted 6 years ago

“I've always had a great relationship with Cable & Cotton & if any problems have arised have always been sorted out quickly & easily . Still one of my best sellers 😊 the only thing I would say with the new LED we should have a certain amount of free balls for display purposes as really not easy to change colours & I end up having to use my stock . Apart from that I'm a happy retailer”

Helpful Report

Posted 6 years ago

Hello lovely Beka! Thank you for taking the time to post - our first from a wholesaler! I am delighted that on the whole you are so happy with us and the product sells so well for you too. Of course I will take your feedback to our founder and let you know any developments. In the meantime, warmest wishes! Kate

Posted 6 years ago

“Great service. Thanks!! But it is a shame the Brighton shop has closed!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you of your post - I am glad you are happy with our service and of course it is always a shame to lose a lovely flagship store due to a lease ending...I hope in future you can find what you are looking for online - we are always happy to help! Yours warmly, Kate

Posted 6 years ago

“Fast and efficient delivery. Thank you”

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Posted 6 years ago

“Lovely product,beautifully packaged and delivered quickly with good communication”

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Posted 6 years ago

“Great product and quick service!”

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Posted 6 years ago

“Beautiful lights, beautifully packaged and easy to assemble. Very happy!”

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Posted 6 years ago

“I don't think it's clear enough on your site that you are going to have to thread the lights onto the balls yourself. Barely any of mine had a cut long enough so I spent over an hour carefully cutting and threading. For £35 I'd expect this to be done at your end. One of them was such a struggle I ended up denting the ball so am left one short. I wouldn't recommend as don't think this is good value for money.”

Helpful Report

Posted 6 years ago

Dear Rachel, Thank you for your post and feedback - I am sorry you did not expect to have to place the balls onto the cable yourself. Due to the high volume of orders and the fact that most customers like to customise their cables themselves, we do not thread the cables before sending the light sets out. I do understand that sometimes, due to the handmade nature of the product, a ball can get dented in the process if the split is not wide enough; please email me at hello@cableandcotton.com and I will of course send you out a replacement ball as I do not want you to be one ball short. Yours sincerely, Kate

Posted 6 years ago

“Very pleased with the lights as they were exactly what I had been looking for to decorate our conservatory for a family party. They are very attractive and well made.However hadn't bargained for the self assembly aspect.”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews