Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi! I orderd My bulbs about 3 weeks Ago and have not heared a Word. How Long does it take for a package to get to Norway? I wrote an email last week but didn't get an answere.”

Helpful Report

Posted 5 years ago

Hi Elin, Your order left us on the 8th August. The day after you placed the order. I have just tracked it and I can see that it is in Norway with your postal system but I can not understand why it has taken so long. We have not received any email from you so this is the first time I have become aware of the issue. I am very very sorry. Now that I know the situation I will email you and try and find out why your order has taken so long. Best Wishes C&C

Posted 5 years ago

“Great service and really pleased with how they look”

Helpful Report

Posted 5 years ago

“Has this company ceased trading? I have called and emailed a number of times over the past month and never received a response. Would like to place an order, but obviously not if they’re no longer trading.”

Helpful Report

Posted 5 years ago

Hi Anonymous, NO of course we have not! We are here by the phone and reply to all emails within 24 hours so we are not sure if you are contacting us on the correct email? Website is also all up and running for orders.

Posted 5 years ago

“Fabulous lights , both on and off . Love how the little threads can be seen when the lights are on giving a beautiful texture . These will add a little luxury and style to any room .”

Helpful Report

Posted 5 years ago

“Excellent service and beautiful product”

Helpful Report

Posted 5 years ago

“Love the lights. Just the perfect finishing touch to the room.”

Helpful Report

Posted 5 years ago

“Only wanted some more spare bulbs and found ordering process very easy.”

Helpful Report

Posted 5 years ago

“Lovely product and would order again, however delivery was poor. Delivery was suppose to be up to 5 working days but took 7. I don't think this is acceptable when you have to pay for delivery.”

Helpful Report

Posted 5 years ago

“Great item, well packaged and delivered quickly. Thanks”

Cable and Cotton 5 star review on 16th August 2019

Helpful Report

Posted 5 years ago

“Really lovely product, being able to choose your own colours means you can match them perfectly to your room. 💕”

Helpful Report

Posted 5 years ago

“Fabulous product. Looks amazing on the landing and with the new dimmer switch the lights give a warm glow so we can leave them on through the night. I have another set of these lights which I also bought a dimmer switch for - Looking forward to those autumn nights now.”

Helpful Report

Posted 5 years ago

“Loved the lights and perfect for my daughters bedroom.”

Helpful Report

Posted 5 years ago

“we bought the ball lights following a suggestion from our daughter and we are delighted with them. One little niggle was that we were unaware the lights needed a USB connector. We resolved this easily but other customers may not realise it when ordering”

Helpful Report

Posted 5 years ago

“Gorgeous product. Very easy to assemble the lights- took 10 mins to fit 35 shades. They look amazing with or without the lights switched on.”

Cable and Cotton 5 star review on 14th August 2019

Helpful Report

Posted 5 years ago

“All as expected, thank you.”

Helpful Report

Posted 5 years ago

“I ordered replacement cables for 20 and 50 lights plus the plugs and they were delivered very swiftly. the lights themselves are a great improvement as the shades no longer fall off. My only slight reservation is that the strings are slightly shorter than the old ones”

Helpful Report

Posted 5 years ago

“Really special product”

Helpful Report

Posted 5 years ago

“Beautiful products & excellent customer service. I can’t recommend Cable & Cotton enough 😃”

Helpful Report

Posted 5 years ago

“Brilliant products and excellent service. The only difficulty is making your choice ❤️”

Helpful Report

Posted 5 years ago

“Outdoor lights look fantastic and are robust - they survived the recent games!”

Cable and Cotton 5 star review on 13th August 2019

Helpful Report

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews