Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site easy to use and quick excellent quality of product with many choices of colour.”

Helpful Report

Posted 7 years ago

“Good quality and fast dispatch... love the ability to choose as may or few of own colours and shades! My 8yr old loves them!”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for your lovely post - I am really delighted your 8 year old loves the lights too! Wishing you both a very happy new year. Yours warmly, Kate

Posted 7 years ago

“I found Cable and Cotton to have excellent customer service. The lights i bought are really lovely and it is great being able to change the colours for different effects. Highly recommend.”

Helpful Report

Posted 7 years ago

Dear Nicola, Thank you for your lovely feedback - I am so glad I could be of help, and that you are enjoying your lights now. Yours warmly, Kate

Posted 7 years ago

“Replacement bulbs I ordered came very fast but unfortunately one of the fuse bulbs were damaged x”

Helpful Report

Posted 7 years ago

Dear Billie, Thank you for your post - I am so sorry that one of the bulbs was damaged in transit and will of course send you out another replacement pack today. I hope you can enjoy your lights again. Yours warmly, Kate

Posted 7 years ago

“Really excellent customer service. Lovely product, concise information.”

Helpful Report

Posted 7 years ago

Dear Julie, Thank you for your lovely post - it's always nice to hear this, especially in the new year! Wishing you a wonderful 2018... Yours warmly, Kate

Posted 7 years ago

“Excellent service, arrived quickly to Austria and they are easy to assemble and beautiful. My little boy loves them.”

Helpful Report

Posted 7 years ago

Dear Alice, I am delighted your little boy loves our lights - lots of children do as they are a great way to customise a bedroom and make it more cosy and special! Wishing you and your family a very happy new year! Yours warmly, Kate

Posted 7 years ago

“Great customer service, issue with order rectified very quickly and great communication. Lovely product too! Would recommend :)”

Helpful Report

Posted 7 years ago

Dear Amy, Thank you for your lovely post - I am so glad we could resolve your enquiry quickly for you. We very much appreciate such nice feedback and are also delighted that you love the product! Yours warmly, Kate

Posted 7 years ago

“Love my lights, they accent my dining room beautifully. Great service, quick delivery - no issues. Easy to put together.”

Helpful Report

Posted 7 years ago

“Excellent service. Order processed quickly.”

Helpful Report

Posted 7 years ago

“When I phoned to ask for advice about my daughter’s non-working cable and cotton lights, not only did the lovely lady I spoke to tell me how to check them, but she sent me some spare bulbs in the post. FOR FREE. Sadly however they didn’t do the trick, so I ordered a new string of LED bulbs from you, and now the lights are better than ever, and my daughter is thrilled to have them working again. So thank you!”

Helpful Report

Posted 7 years ago

Dear Kate, Thank you so much for your lovely post - it means a lot, especially on so-called Blue Monday! I am sorry the trouble-shooting advice you were given could not resolve the cable issue for you - but I am delighted that your daughter loves her new LED replacement! Yours warmly, Kate

Posted 7 years ago

“Great service , great product . Love the fact you can choose your own colors. Thank you”

Helpful Report

Posted 7 years ago

“Love the lights. No hassle ordering and shipment too! 2nd order in 2 weeks! Thank you.”

Helpful Report

Posted 7 years ago

“I was unsure of which colours would look best together but Kate was very helpful and I'm over the moon with my fairy lights.”

Helpful Report

Posted 7 years ago

Dear Clair, Thank you ever so much for taking the time to post such nice feedback - I am really glad I could help with your colour selection and am delighted you are 'over the moon' with your new lights! Yours warmly, Kate

Posted 7 years ago

“Brilliant! We Choose all the bespoke colours she likes My daughter loves them, really easy to place the balls with the LED lights. Much better than the standers fairy lights.”

Helpful Report

Posted 7 years ago

O what a fabulous photo - thank you for taking the time to share it with us dear Kayleigh! It is always delightful to see where our light sets end up - enjoy! Yours warmly, Kate

Posted 7 years ago

“Loved my lights, and v quick delivery”

Helpful Report

Posted 7 years ago

“I really like the products, but was disappointed that no replacement bulbs were available and that I had to buy a new string. The discount was good, though. My order arrived promptly.”

Helpful Report

Posted 7 years ago

Dear Melanie, Thank you for your post. As I explained via email we do not stock bulbs for cables pre-dating 2015; I am sorry - but very much hope you will love your new LED lights too (no more bulbs to change!). Yours sincerely, Kate

Posted 7 years ago

“Absolutely love my fairy lights in fact am placing another order for my daughters bedroom today. Also the customer service is fab my pup chewed up 2 balls and they sent 4 new ones out for free Thank you Nikole x”

Helpful Report

Posted 7 years ago

“Really pleased with these. I was worried the colours might not be true to the ones pictured on the website but they are. The globes are good quality and structurally strong (I've had cheaper versions in the past which ended up in the bin) so worth the money in my opinion. The darker shades don't look as good when lights are on but I mostly went for lighter shades which made for a decent balance.”

Helpful Report

Posted 7 years ago

“Impressed with the quality of the product and in which it came in. Can't wait to set them up and decorate my living room!”

Helpful Report

Posted 7 years ago

“High quality product that looks lovely in my lounge”

Helpful Report

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews