Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my string lights! Colours are beautiful, they were easy to assemble, ordering was simple and delivery was quick!”

Helpful Report

Posted 6 years ago

Thank you for your post and photo dear Sarah - I bet your lights look gorgeous wherever you put them! Yours warmly, Kate

Posted 6 years ago

“Great little lights. Make our livingroom so much more inviting and warm. My two little ones were so happy when they saw them and helped me assembled them. :)”

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Posted 6 years ago

“Got two sets now I love them so different”

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Posted 6 years ago

“The lights are great and we are really pleased with them. We did have a problem with the supplied plug which seems to have been faulty and failed on first use. However, the company have responded to that very well and it sounds to have been a very unusual occurrence. We’ve been very impressed with the main product (the lights) and the subsequent customer service.”

Helpful Report

Posted 6 years ago

Dear Stephen, Thank you for your post - I am so sorry there was an extremely rare fault with your plug and do apologise again. As you know we are investigating this in full and will get back to you immediately we find the cause. In the meantime please be reassured that this is a single incident and is being dealt with, and that we are taking it very seriously. I hope the replacement set is in full working order. Yours sincerely, Kate

Posted 6 years ago

“Quick delivery. Good packaging. Really helpful video online to help put it all together. And I love them. Fab quality and so pretty. Think I might need more for another room!”

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Posted 6 years ago

“Love the lights”

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Posted 6 years ago

“Fast and good value”

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Posted 6 years ago

“I have been wanting to order from you for a long time and finally I did and I was not disappointed...! I love them. We have just redecorated our kitchen and the lights pull it all together. Even my 17 yr old son was impressed...!!”

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Posted 6 years ago

Dear Fiona, Your post made me laugh - my 21 year old son quite likes them and is girlfriend loves them too! I am glad you are happy with your lovely lights and appreciate you taking the time to post. I have a rainbow in my kitchen and it always brightens my day! Yours warmly, Kate

Posted 6 years ago

“Pleased with this purchase although a little disappointed with box, I thought it could have been a bit more stylish and work with the lights. The ordering and delivery process was easy this time. Last time, due to some inexplicable tech problems, it wasn’t and I needed up paying extra postage costs just to ensure my sister’s birthday present arrived on time which I thought the company could have paid as a gesture (You asked and I’m just saying) anyway my sister was so delighted with her string of lights that I ordered some more for my best friend too.”

Helpful Report

Posted 6 years ago

Dear Ingrid, Thank you for your post. I am sorry you were disappointed with the box, but glad you are happy with the contents. I have looked up your email thread with us last year and can see that you had issues logging in to your account so we advised you to check-out as a guest. I am sorry that meant you had to use express post instead of standard delivery and am happy to refund you the difference in cost. I am really glad your sister loved her golden lights so much that you have placed another order for your best friend. Yours sincerely, Kate

Posted 6 years ago

“Great product, just where was the plug? it wasn't obvious when ordering that this was not included. Lovely website.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post; I am sorry it was not clear to you that a plug is needed to use with the usb cable. We have tried to make this more obvious but I will pass your feedback onto our technical team to revise the info on the website. The usb port can be used with any adapted plug such as a spare mobile phone charger - as people have these when they upgrade their phones we do not automatically include them in the light sets. I hope you like the lights. Yours warmly, Kate

Posted 6 years ago

“Love my new lights. Prompt delivery and we'll packaged. Now my daughters want some for their rooms....... 🙄”

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Posted 6 years ago

“Beautiful lighting as always”

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Posted 6 years ago

“Gorgeous lights that arrived quickly. Fabulous service.”

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Posted 6 years ago

Thank you Tanya for your post and your fab photo - always lovely to see the lights in situ! Enjoy - I bet they brighten up your day... Yours warmly, Kate

Posted 6 years ago

“Great service”

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Posted 6 years ago

“Quick delivery and beautiful product - thank you!”

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Posted 6 years ago

“Beautiful product and excellent service. Our 5 year old daughter says they look very glamourous in her bedroom!”

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Posted 6 years ago

Wow Hannah - your daughter has sophisticated taste for a 5 year old! I am so glad you both love the lights - thank you for posting! Yours warmly, Kate

Posted 6 years ago

“Order came quickly and are just as beautiful as I imagined. You have to assemble them when they arrive which I didn’t realise when I bought them, but they are super easy to put together. They look fabulous!! I would like to buy another set now as I have ended up putting the ones for our new baby’s nursery in my bedroom as I loved them so much!”

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Posted 6 years ago

Dear Amy, Thank you so much for your post - I am delighted you love the lights and bet your baby does too! I am also glad that you found it easy to put them together even though you were not expecting self-assembly. Enjoy! Yours warmly, Kate

Posted 6 years ago

“Fantastic service and beautiful product. Bought for a new baby gift and new parents absolutely over the moon. Thank you.”

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Posted 6 years ago

“very quick excellent service thanks”

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Posted 6 years ago

“Cable & Cotton inject a bit of fun and light into every occasion and every room. We used them 10 years ago to decorate our wedding reception, we got some for our sons nursery last year and he’s grown up gazing at them since being newborn, and we’ve just bought our third set to complement our new living room colour scheme. So much variety. We love Cable & Cotton!”

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Posted 6 years ago

Dear Eleanor, What a lovely post - thank you so much! I am glad your family loves our lights and how sweet that your son has grown up with them...happy memories I am sure! Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews