Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product and very speedy delivery! :)”

Helpful Report

Posted 7 years ago

“Amazing order experience, great web site, superb delivery time. Even when my order wasn't quite right, I was reached out and it was immediately rectified before I even knew about the issue. Thank you. Amazing online overall experience!”

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Posted 7 years ago

“Q. I have rep[laced bulbs in my old set, but it still isn't working any hints?”

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Posted 7 years ago

Dear Gillian, Thank you for your post. Please kindly get in touch with us at hello@cableandcotton.com with your original order number, and we can give you advice regarding your cable and its bulbs. I look forward to hearing from you. Yours warmly, Kate

Posted 7 years ago

“Love your lights! This is the second set I’ve bought, I really like the LEDnew ones!”

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Posted 7 years ago

“Having had my own business, it is very important to let customers know what is happening if there is a situation with an order. Had I not mailed I would be wondering if my order was ever going to arrive at all. The good bit was that Kate replied promptly telling me about what was going on and reassuring me that my order would arrive soon. After all this is the busy time!”

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Posted 7 years ago

Dear Nick, Thank you for your post - and your constructive feedback. I am so glad you did email us regarding your order and regret that we had not been able to get in touch with you beforehand. Thank you for your kind understanding regarding the busy Xmas period - I wish you a wonderful festive season, and hope you and yours enjoy the lovely lights! Yours warmly, Kate

Posted 7 years ago

“Love my festive garland. I chose silver, gold and green and it looks fab on my mantle piece. I've also ordered a second set for after Christmas, as they really give the living room a cosy feel.”

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Posted 7 years ago

“I love the beautiful lights and great service. Thank you”

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Posted 7 years ago

“They look fantastic - and very easy to assemble. Thank you :)”

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Posted 7 years ago

“good helpful service as always. Always quick to address any concerns”

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Posted 7 years ago

Hi Ann Thanks for your feedback. Sorry you're not completely happy with your new LED Cable & Cotton lights. We designed the LED lights ourselves specifically for our cotton ball mini lampshades rather than buy off-the-peg LED lights. In so doing, we actually colour balanced the LED light temperature as close to the original incandescent lights as possible. i.e. more yellow than bright white. This was laboratory tested. My apologies if there is a perceived difference between our old lights and our new LED lights. We have switched completely to our new LED lights and, whilst we are selling spares for our older incandescent lights, we are not selling them as strings. My apologies again if you are not completely satisfied with the Cable & Cotton LED lights. If you would like to return the light set for a full refund please email Kate at hello@cableandcotton.com and she will arrange this for you. Many thanks and best regards - Anthony

Posted 7 years ago

“Easy to put together and lovely colours. Displayed on a shelf, looks fab.”

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Posted 7 years ago

“Excellent product and fantastic customer service”

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Posted 7 years ago

“Prompt and helpful response to an enquiry and likewise prompt despatcha and receipt of an order. I love my new lights - I changed out some colours to match new decor and needed an led light string as old bulbs had died! Thank you.”

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Posted 7 years ago

“Ordered what I wanted came really quickly”

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Posted 7 years ago

“Love love love 😍”

Cable and Cotton 5 star review on 2nd December 2017

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Posted 7 years ago

“Bought as a present. The ordering and delivery were excellent.”

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Posted 7 years ago

“Beautiful lights. Great speedy service.”

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Posted 7 years ago

“I ordered from you a couple of years ago but decided I wanted the new led lights when I was changing my girls rooms around. The only thing I’m disappointed in is I ordered the day before Black Friday not knowing there would be a sale. I commented that I had done this on one of your Facebook posts and did not get a reply. It was a big order as well. So discount would of been appreciated.”

Helpful Report

Posted 7 years ago

Dear Natalie, Thank you for your post - I am glad you like the product. It is frustrating when this happens with Black Friday sales. Please kindly get in touch with me on our email at hello@cableandcotton.com with your order number and I can respond to your query directly. Yours sincerely, Kate

Posted 7 years ago

“Kate was really helpful in explaining the new lights and getting extras too me that were firstly forgotten and then needed. High Five!”

Helpful Report

Posted 7 years ago

Dear Sarah, This was a lovely post to find in my in-box today! Thank you for your kind words and your incredible patience... Enjoy your lovely lights! Yours warmly, Kate

Posted 7 years ago

“Fast delivery and great product. Have brought several of these in the past, last set had a few problems but was sorted quickly and kindly by yourselves!”

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Posted 7 years ago

“Great product, and great email communication, but I wanted to talk to someone and no-one answered the phone, or answered a message left on the answering machine. Shame.”

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Posted 7 years ago

Dear Carolyn, Thank you for your recent post and feedback - I am sorry we were unable to take your call/s. When we are busy in the shop we cannot answer the phone; we do however always go through the messages and ring or email our customers back as soon as we can. Due to the high volume of orders placed over Black Friday weekend and in the run up to Xmas, we have been very busy too. I do apologise for any inconvenience this has caused you and hope your issue has been satisfactorily resolved. Yours sincerely, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews