Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Prompt delivery and really good quality.”

Helpful Report

Posted 5 years ago

“Package arrived quickly, was pleased with the lights.”

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Posted 5 years ago

“A gorgeous product that looks delicate but actually hard wearing. My son has a space themed room and the lights look like little glowing planets which is perfect. The only down side which is minimal, was that a couple of the balls hadn't been cut at all so we had to cut them with nail scissors ourselves. A lovely garland. I'm tempted to get some of the outdoor lights for camping!”

Helpful Report

Posted 5 years ago

Dear Helen, Thank you for such a detailed reply - we are delighted your son loves his lights and I bet they look fabulous with a planetary theme too! Yes sometimes splits on the cotton balls do need enlarging slightly - this is because they are a handmade product, so do vary a little at times. I hope you were able to do this ok - do let me know if not. In the meantime, enjoy the galaxy! Yours warmly, Kate

Posted 5 years ago

“Speedy delivery of a beautiful product - this is my second order with Cable & Cotton and I'm so happy with it, I need to look for places to use more string lights!”

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Posted 5 years ago

Thank you Kathryn - what a great post! I have five sets and counting... Yours warmly, Kate

Posted 5 years ago

“Thrilled as always with my lights. Went for the new set. The Sienna. Gorgeous. The hot pink ones are great”

Cable and Cotton 5 star review on 22nd May 2019

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Posted 5 years ago

“Love love love my outside lights. I have been looking for all yellow lights for ages. As soon as they are up. I’ll send a pic. Great service and delivery. Thanks very much”

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Posted 5 years ago

Dear Anon, Thank you so much for your lovely cheery post - we look forward to seeing your lights up and glowing! Yours warmly, Kate

Posted 5 years ago

“Lovely product and great quality, thanks so much!”

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Posted 5 years ago

“Lovely new set for the new nursery. Our twins already have some in their room and it’s a firm part of our bedtime/story time routine”

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Posted 5 years ago

Dear Georgina, Thank you for your great post - it is such a nice way to use our lights to help the children get ready for bed and to sleep tight! Sweet dreams to them both! Yours warmly, Kate

Posted 5 years ago

“They are perfect thank you so much”

Cable and Cotton 5 star review on 21st May 2019

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Posted 5 years ago

“Bad customer service”

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Posted 5 years ago

Dear Anon, Thank you for your review; I can see that you emailed us yesterday at 1.48 pm, and I have replied accordingly. We always aim to respond to emails within 24 hours during the working week which is why you had not yet received an answer to your query. I do apologise for any inconvenience caused and look forward to hearing back from you so that I can help resolve the issue with your order. Yours sincerely, Kate

Posted 5 years ago

“Excellent customer service I received for an excellent product - love my lights with their new LED cable!!”

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Posted 5 years ago

Thank you so much for your really lovely post, dear Susan! We are delighted you are so happy with both the product and customer service... Yours warmly, Kate

Posted 5 years ago

“Prompt delivery. Great quality as usual. Was replacing existing lights with leds. Such a difference. Lovely effect. Thank you”

Cable and Cotton 5 star review on 20th May 2019

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Posted 5 years ago

Thank you dear Denise, for your lovely post - we really appreciate it! Yours warmly, Kate

Posted 5 years ago

“Placed my order and it came very quickly! Instructions were simple and easy to follow.”

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Posted 5 years ago

“Amazing products, always a talking point with my houseguests ...excellent customer service . Fifth set of lights ordered and am delighted as always.”

Cable and Cotton 5 star review on 18th May 2019

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Posted 5 years ago

Thank you dear Joanna, for such a lovely post and picture too - it makes our day to get this feedback! Yours warmly, Kate

Posted 5 years ago

“So chuffed with my lights! I’ve wanted them for so long and they look smashing in our caravan. The colours are just perfect.”

Cable and Cotton 5 star review on 17th May 2019

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Posted 5 years ago

“Lovely lights, can't fault that at all. Speedy & great help customer service wise. But for existing customers who purchased these lights a few years ago with fuses and bulbs that needed replacing, cost of re-buying new LED track lights & plug is expensive.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for your post - I am sorry that you feel this cost for a new LED cable was excessive. If you would like to contact me directly via customer service, please email hello@cableandcotton.com Yours sincerely, Kate

Posted 5 years ago

“Perfect choice for my daughter’s grown up cool beach bedroom. Beautiful colours in the day, warm glow at night. Well packed, prompt delivery, easily assembled and exactly as described. I will definitely be ordering other sets, thank you”

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Posted 5 years ago

“I haven’t received my order yet and have not be told when it’s likely do arrive! (I’m a wholesale customer)”

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Posted 5 years ago

Dear Claire, Thank you for your review - I have replied privately regarding the status of your wholesale order. Kind regards, Kate

Posted 5 years ago

“I just love everything about C&C , now have 6 sets, service is brill.... just great THANKS”

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Posted 5 years ago

Wow! Thank you so much for such a positive review - what a great way to end our week, dear Caroline! I have four sets so enjoy your six!!! Yours warmly, Kate

Posted 5 years ago

“Perfect!!!!! ThankYou. Wonderful customer service.”

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Posted 5 years ago

Thank you for such a kind review - I really hope you love your lights once they arrive! Yours warmly, Kate

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews