Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No solucionan nada, paquetes que tiene que ser entregados a los 5-7 , ya han pasado 20 días y no hay entrega”

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Posted 7 years ago

Hi Genoveva Thanks for the feedback. You emailed today saying you have not received your order (placed on Fri 24 Nov). I'm very sorry about this. I have responded immediately to your email already. Your order was shipped on Tuesday 28 November by DPD. Having looked into this issue, it transpires that the package was returned by DPD undelivered to our warehouse. It is not clear why it wasn't delivered, but generally in these cases it is because it was not signed for on repeated attempts at delivery. The returned parcel was received by us on Friday 15 Dec and has been re-shipped to your delivery address today. (Tracking info supplied by email.) We have also refunded you the total value of your order. My apologies again for this issue. Hopefully this time the order can be successfully delivered to your address. Best regards - Anthony

Posted 7 years ago

“Had lots of admiring comments about our super Christmas tree lights!”

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Posted 7 years ago

“Website needs to make clearer that you have to string the balls onto the lights yourself. Took over an hour to do and was tricky, not a pleasurable experience and won't be buying anymore. Would like to share the video we made of how tricky this can be to earn other consumers.”

Helpful Report

Posted 7 years ago

Hi Jo, Thanks for your feedback and sorry to hear of your hassle with the cotton fairy light balls. There is an assembly guide here: https://cableandcotton.com/help/assembly But I take your comments on board and we'll try and make it clearer on the website that the cotton balls will need to be popped onto the light string. Each mini lampshade is handmade and sometimes the slits can vary slightly in size and may need to be enlarged a little bit. There's a handy hints and tips Youtube video here: https://youtu.be/_7nkSxE5g2k We're making sure that we're addressing this issue and making the slits a little larger to accommodate the new LED bulbs. As one of our key selling points is that customers can choose their own bespoke colour scheme from 50 colours, I'm afraid we can't pre-mount the cotton balls onto the light string. For most of our customers it is a simple and even fun part of the purchase, but I appreciate, in your case, this wasn't the case and for that I apologise. If you have any other issues or concerns, please don't hesitate to email Kate on hello@cableandcotton.com and she will be happy to help. All the best - Anthony

Posted 7 years ago

“Speedy, helpful customer service. Great product.”

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Posted 7 years ago

“I love the size and texture of these lights. My only reservation is that the darker colours don’t illuminate that well.”

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Posted 7 years ago

“Very friendly telephone service. Website and on line ordering simple and easy”

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Posted 7 years ago

“I love the variety offered by c&c”

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Posted 7 years ago

“I had a longer wait than expected for my order as there were issues with supply of the colours I chose but the customer service was fantastic. Communication was excellent and the effort made on my behalf was apparent. One happy customer!”

Cable and Cotton 4 star review on 14th December 2017

Helpful Report

Posted 7 years ago

Dear Laura, Thank you for your lovely cheery post - I am sorry you had a wait for your order but can see from the photo it was all worthwhile! We love seeing how our customers customise their lights and are delighted with this - hope you are too! Wishing you a very Happy Christmas. Yours warmly, Kate

Posted 7 years ago

“Fantastic customer service and a brilliant product.”

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Posted 7 years ago

“Beautifully packed, arrived quickly, the colours of the bulbs are stunning I just hope my granddaughter likes them as much as I do when she opens them on Christmas Day”

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Posted 7 years ago

“Lovely company. Now got 3 sets of lights from you. They look beaut hanging in our house. Good service and communication.”

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Posted 7 years ago

“Took a little while to get my order because of the Christmas rush, but the lights are absolutely fantastic and look brilliant above our fireplace. Many comments from people about how great they look - thank you!”

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Posted 7 years ago

Dear Melanie, Thank you for your kind patience for your delayed order - i am so glad you love the product and appreciate your enthusiastic post! Have a very Merry Christmas! Yours warmly, Kate

Posted 7 years ago

“Unique product , very well made ...makes my bedroom look magical”

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Posted 7 years ago

“Love my cable and cotton lights....bought 1 set for my bedroom and another for my daughter's bedroom...they are so pretty and throw a lovely dappled light into the room”

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Posted 7 years ago

“lovely and delightful”

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Posted 7 years ago

“Lovely product, great company to deal with”

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Posted 7 years ago

“good product well made and looks very effective”

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Posted 7 years ago

“Good overall, thought you actually placed the lights into the cotton balls. Quite tricky even for me. Some blue balls were a little weaker than the others and the threads seem to come lose inserting the bulbs. Think you should do this for the customer.”

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Posted 7 years ago

“Website easy to use and very quick delivery.”

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Posted 7 years ago

“The 20 string lights I bought are for a present, but a couple of the colours are quite bright, am I able to return the new balls that are too bright to exchange for different colours? I notice I am able to purchase additional balls in packs of 5 - but all of the same colour! Is it possible to purchase individual colours? Many thanks.”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews