Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are pretty expensive lights and I was a bit shocked to see that I had to put them together myself when they arrived! Not only that but 4 of the 20 balls I had to cut slits in myself to fit them. Just think it could be made clearer on the website that you will have to put them together yourself...manage expectations! I had spent ages playing around with the random order generator to get my preferred layout only to realise I had to do it myself anyway! That being said, it wasn’t too hard to do and the lights look great now installed.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for taking the time to post your thoughts on our light sets; I am glad it was not too hard to place the balls on to the LED lights and that the cable looks good now it is in situ. Due to the handmade nature of the product, some of the cotton balls do need a slight helping hand sometimes to widen the split next to the hole - this is fairly easy to do with a sharp pair of small scissors, as outlined in the instruction leaflet. We are not able to attach all the balls to all the cables in the sequence of people's preference, because we simply do not have the resources to do so - and lots of our customers enjoy doing it themselves and being able to vary the colours as they want to. I am sorry that you took ages to shuffle your colours on the 'choose your own' site - and hope you were able to work out the best way to thread them. (If you do ever purchase from us again, it may be advisable to take a screenshot of your final colour choice so that you have it to hand when it comes to threading the balls onto the lights.) I hope you are now able to enjoy your lovely light set... Yours sincerely, Kate

Posted 6 years ago

“Lovely lights as always. Good service when I had to request a refund for a plug I was charged for that I didn’t order.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your nice post - I am glad we were able to sort it out for you ok and hope you love your new lights! Yours warmly, Kate

Posted 6 years ago

“Absolutely love my two sets of lights. Really good quality and look awesome.”

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Posted 6 years ago

“Fantastic quality, gorgeous colours, really pleased :-)”

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Posted 6 years ago

“Good speedy service.”

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Posted 6 years ago

“I absolutely love the lights but they were a little fiddly to put together, it would have been nice if they came ready assembled. Now they’re up they make my kitchen look lovely just in time for Halloween 🎃”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post - I am really glad your lights did arrive in time for Halloween and look lovely in your kitchen! I am sorry you found it a bit fiddly to put the cotton balls onto the lights but hope it was worth it. We cannot pre-assemble all the sets according to customer's requirements (which vary considerably) as this would take too long and push the price of our product up especially at this time of year! But I understand it takes a bit of practice... I very much hope you can now enjoy your light set in situ. Yours sincerely, Kate

Posted 6 years ago

“Excellent service. Super lights.”

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Posted 6 years ago

“The lights are lovely”

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Posted 6 years ago

“Beautiful product. Delighted!”

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Posted 6 years ago

“Colours were good but difficult to attach and few of them ripped!”

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Posted 6 years ago

Dear Sarah, Thank you for your post - I am really sorry that you had difficulty placing the cotton balls onto the lights, and that some of the colours actually ripped (tis has not happened before). Please get in touch with me at hello@cableandcotton with more details (inc photos) and I can then address the issue for you. I am glad you like the colours! Yours sincerely, Kate

Posted 6 years ago

“I bought two different bundles of lights and we love them! The whole process is so unique which allows you to choose the colours you want and then being able to string themhow you wish is wonderful! They have made my children’s rooms look so cosy! Would absolutely recommend!”

Helpful Report

Posted 6 years ago

Thank you so much dear Hayley for such a lovely and enthusiastic post - most welcome on a cold autumnal morning! I really hope you and your family centime to enjoy your lovely light sets for a long time to come (and especially over winter!). Yours warmly, Kate

Posted 6 years ago

“Amazing product, communication I have one very happy girl”

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Posted 6 years ago

“Very happy with my purchase!”

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Posted 6 years ago

“Well, the service was fine but the results disappointing so far ! I have a lovely 35-globe string of lights that failed a while ago. They used to light up my bedroom, and they made me very happy ! So I eventually bought several sets of bulbs thinking I just needed to replace the fuse-bulb. But that didn't make a difference - alas ! So then I changed the fuse in the plug. I was so confident - but still nothing. I have despondently handed my lights over to a pal to see whether patient examination of the other 34 bulbs can fix the problem. I really hope so because I love the fact that Cable and Cotton aren't a 'throwaway' company but one where the product really lasts...”

Helpful Report

Posted 6 years ago

Dear Helen, Thank you for your post. I have looked up any details of emails relating to this issue for you in our customer service data-base and cannot find any yet. If you would like to contact me directly on hello@cableandcotton. com with more information relating to this issue (inc date of purchase of your original set) I can then hopefully be of more help. The advice we give for cables post-dating 2015 is as follows: Can I confirm that you have you tried replacing the fuse bulb on the chain of lights? This is a white tipped bulb and is located at the very beginning of the cable. If you follow the cable from the plug to the first or second ball it will be one of those. You should have received a small packet of spare bulbs attached to the cable and you will need to use the white tipped one. I can confirm it will never be an issue with the fuse in the plug. It may be that your filament bulb cable predates 2015 in which case the bulbs we currently stock and sell will not fit the cable as it does not have a fuse bulb. But I can be of more help if I have the full history of your cable. I look forward to hearing from you in due course. Yours sincerely, Kate

Posted 6 years ago

“Love these lights! I’ve gone from the fairylight string to LED, and the colours are even more vibrant now! Speedy delivery, and great customer service, highly recommended!”

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Posted 6 years ago

“There was a problem with my order, I contacted Cable & Cotton and they couldn’t have been more helpful. They checked on my order, refunded my delivery cost and constantly kept me informed as to the progress.”

Helpful Report

Posted 6 years ago

Thank you dear Anthony for such a kind review - I really appreciate it and am so glad the issue was eventually resolved for you! Yours warmly, Kate

Posted 6 years ago

“Order arrived quickly. The colours are absolutely beautiful and the quality is excellent. Really easy to set up. Will be buying again. Want a theme for every season!”

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Posted 6 years ago

“Love these lights they add so much to a room”

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Posted 6 years ago

“This is the 4th set of lights I've bought, either for myself or as a gift. The quality is fab, and the choice of colours brilliant! I'm going to be purchasing again for Christmas! 🎄”

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Posted 6 years ago

Dear Anon, Thank you so much for your lovely cheery post and your cute Christmas icon! I am delighted you love our lights so much - and yes, they make excellent gifts at Christmas time (and all year round!) and also fantastic Christmas decorations too! I do hope you enjoy your lovely lights especially when the clocks go back this weekend and it gets darker at night! Yours warmly, Kate

Posted 6 years ago

“Such a brilliant idea!”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews