Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are so simple and so beautiful.”

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Posted 7 years ago

“I love the cable and cotton lights . I used to get them from Cloudy blue in Aberdeen.”

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Posted 7 years ago

“Good quality,beautiful colours, easy to put together if you follow the instruction and with the added bonus of led lights that should last longer and be more robust than standard bulbs.”

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Posted 7 years ago

“Beautiful addition to my sitting room x thank you x”

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Posted 7 years ago

“All good, the website is great fun, but the delivery took a little too long”

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Posted 7 years ago

“First saw you in The Beach Hut, Watergate Bay, Cornwall. Really cool! This is now my second purchase, have you in the conservatory as a substitute to Xmas lights. First purchase still going strong, balls have not faded in colour. I'm sure I'll be adding to the collection. Thanks!”

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Posted 7 years ago

“Absolutely love these beautiful balls, this is my third set! The new led lights are far better than the originals which were also amazing - thank you!”

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Posted 7 years ago

“Excellent service. The baubles were delivered within a day.”

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Posted 7 years ago

“Gorgeous product, very happy with the result”

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Posted 7 years ago

“Very pretty, arrived quickly. Some balls were a little more difficult than others to get onto lights but well worth the effort. I did not buy the usb plug because i had one but find my plug gets quite hot after a while and refuses to work until it cools down. The problem is with my plug not the lights.”

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Posted 7 years ago

“Despatch seemed to take a long time compared with other suppliers. Once despatched arrived next day.”

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Posted 7 years ago

“I am very pleased with my lights, in fact my only regret is not getting more!!”

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Posted 7 years ago

“Beautiful lights, arrived quickly and well packaged.”

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Posted 7 years ago

“Beautiful lights, ordering and delivery was quick and easy. Im very pleased”

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Posted 7 years ago

“Excellent customer service! Will definitely buy from cable and cotton again and recommend it to all my friends :))”

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Posted 7 years ago

“We now have two of the cable multi lights and i absolutely love them, fab product idea! 5*”

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Posted 7 years ago

“The product was great but I really wasn't happy with their customer service team who lied about dispatch and then admitted they'd been busy. Honesty really is the best policy.”

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Posted 7 years ago

Dear Tabitha, Thank you for your post; we do appreciate you taking the time to give us your feedback. I have checked the email threads between you and our staff and can see that you had several responses - in part over the weekend when our warehouse is closed. I can assure you that we all do the best we can to give our customers accurate information at the time of response and do so in good faith. We get regular updates from the warehouse during week days and rely on these to give the right information at the time of an email enquiry to our customers. Honesty is indeed the best policy; we work with integrity and would never lie about the status of an order. I hope you enjoy your light set and wish you a lovely festive season. Yours sincerely, Kate and the Cable and Cotton Customer Service Team

Posted 7 years ago

“Gorgeous lights for my girls bedrooms”

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Posted 7 years ago

“Really easy to order and absolutely great product when they’re delivered. We’ve now got 2 sets and love them both 😊”

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Posted 7 years ago

“It was the fuse bulb that blew, getting a replacement was a bit expensive really”

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Posted 7 years ago

Dear Joe, Thank you for your post; I am sorry that you needed fuse bulbs only and regret there is not that option online. I hope these got the cable working again for you? Please do email me at hello@cableandcotton.com if you need to. Yours sincerely, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews