Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely thaanks”

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Posted 6 years ago

“Love the online shop because you get to see the lights on! Prompt delivery too. The actual shop is amazing. All that colour!!!”

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Posted 6 years ago

“The product is top rate. My quibble is availability. This was a gift for my daughter. She chose 6 colours. When I went to order, no USB PSU was available. By the time it was, one of the colours she wanted wasn't. By the time she ghad chosen a replacement colour, the USB PSU was out of stock again. So, in the end, she didn't get the colours she wanted and I had to buy the PSU elsewhere. This was a shame. The PSU is fundamental. You should get better control over your supply and stock.”

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Posted 6 years ago

Dear Roger, Thank you for your post; I really appreciate your clear and concise feedback and will of course pass it on. It is that time of year when it is hard to predict what will sell out - especially colour-wise. We had a real run on pinks, blues and yellows this year - it was reds, greens and golds last year! So we try our best to predict trends as well as cater for them but sometimes we do run out... The plugs are necessary as you point out - I think running out of stock of these unfortunately coincided with the missing colour. We do get plugs back in again very quickly; they can also be purchased at hard-ware / electrical stores, and mobile phone charger plugs work with the LED cable USB port as well. I am sorry for the inconvenience you experienced and very much hope your daughter likes the colours she now has. If not, please let me know via hello@cableandcotton.com Wishing you both a very happy New Year! Yours warmly, Kate

Posted 6 years ago

“Good quality item.”

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Posted 6 years ago

“Service was great and live my lights but felt really deflated when I found that my daughter bought a very similar product elsewhere fir £6.99! Hmmm. I did think they were expensive”

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Posted 6 years ago

Dear Anon, Thank you for your post, I am glad that the service was great for you, and that you love the lights too! I am glad your daughter found a bargain set of lights at a great price! I expect upon closer examination these are not quite the same as our lights (which are patented) and also that the colour range may not be as wide. I very much hope you both enjoy the light sets you have... Wishing you a very happy New Year! Yours warmly, Kate

Posted 6 years ago

“The product arrived promptly, but unfortunately one of the lightbulbs isn’t working so will need to have that resolved”

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Posted 6 years ago

Dear Helene, Thank you for your post and feedback - I am so sorry that one of your LED lights is not working and will of course help resolve this issue as soon as possible after the Christmas period. It is really rare for the new LED cables not to work and I do apologise; please kindly email me at hello@cableandcotton.com if you have not done so already and I will of course be of help. Wishing you a lovely Christmas... Yours sincerely, Kate

Posted 6 years ago

“Love your lights”

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Posted 6 years ago

“They look lovely for when our granddaughters arrive for Christmas.”

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Posted 6 years ago

“Website unusable- no response to my email requesting an update on delivery- disappointing.”

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Posted 6 years ago

Dear Jennifer, Thank you for your post and feedback - I am sorry you did not receive the email I sent you in reply to your enquiry. You emailed on 20.12.18 and I replied on 21.12.18 - I am resending this email to you now so please kindly check your junk / spam folder as this is most likely where it went last time. We always aim to reply within 24 hours of any enquiry (Mon - Fri) and it is very rare for us not to. I am sorry this one did not get through to you in time to reassure you that your order was on its way. I very much hope you like your lights and that you have a lovely Christmas. Yours sincerely, Kate

Posted 6 years ago

“The lights were just what we hoped for.”

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Posted 6 years ago

“I’ve had your lights for a couple of years and they are just lovely! I had a problem and needed new bulbs, you were very helpful!”

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Posted 6 years ago

“They transformed my window ledge”

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Posted 6 years ago

“Love these lights. My daughter got me hooked. Her house looks amazing with all the different colors round it. I wished I had purchased the plug though, can't use mine till I can get a plug 😢my own fault... However a further purchase of lights will be made soon. MERRY CHRISTMAS 🤶 🌲 🎄 🦌 🎁”

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Posted 6 years ago

“Absolutely love my cotton ball lights. Colours chosen to match my decor, such a classy look. Will be recommending and no doubt buying more soon.”

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Posted 6 years ago

“Beautiful lights. Easy to assemble and very effective”

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Posted 6 years ago

“I bought some LED strings to replace the older version. I’m getting used to the longer string, but you can still twist them together if you want! Really chuffed, nice bright LEDs, thanks Cable and Cotton x”

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Posted 6 years ago

“The lights look great. Thank you.”

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Posted 6 years ago

“Oh wow was I so excited putting the lights together and seeing them lit up! I felt like a little girl at 50 years of age!”

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Posted 6 years ago

“I had problems with two sets of lights 12 months ago. Eventually all problems were sorted out. Lights look good this year.”

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Posted 6 years ago

“Gorgeous lights. My little girl loves them and easy to assemble”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews