Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comms not great. Feel like my order was forgotten until I sent an email to chase after 5 days. No response to emails, managed to get though after a couple of non returned calls to check. Got lights after 8/9 days which were fine.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post - I am sorry the service was not impeccable for you. Our office hours for taking phone-calls are Monday - Friday 10 -1 pm. I do remember speaking to you on the phone before seeing your email (in a very full in-box!) and therefore did not reply by email as well, and believe I explained that we were running late with delivery of orders after the Black Friday promo weekend and apologised for the delay. I can assure you that your order was not forgotten! Just in the queue for processing and delivery and I apologise again for the inconvenient wait. I very much hope it was worth it and that you are happy with your order, now that you have received it. Yours sincerely, Kate

Posted 6 years ago

“Allways a quick and friendly service”

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Posted 6 years ago

Dear Nick, Thank you for your kind post - we do try! Yours warmly, Kate

Posted 6 years ago

“Very easy to choose your own colours and to order.”

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Posted 6 years ago

“So pleased with my sweet pea lights I ordered another set in my own colour choice today 😃”

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Posted 6 years ago

“Love my lights, just had to wait a bit too long to receive them, that’s the only reason you dropped a star ⭐️”

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Posted 6 years ago

“Very happy with my purchase. The lights came quickly and very well presented in a cardboard box. It took me time to put the 50 balls on the light chain but I did it together with my 3 year old son, he was choosing colors so we had fun together. :-) He now goes and turns the lights on every evening before he goes to sleep. Thank you.”

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Posted 6 years ago

“I was able to choose all the colours from my wall paper to make a stunning fairy light garland. I am really happy with the quality and service from Cable and Cotton”

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Posted 6 years ago

“These are lovely, 2nd set of lights iv bought”

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Posted 6 years ago

“Very happy with the service and the product. Thank you”

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Posted 6 years ago

“Excellent. My little boy loves his new lights. 😊”

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Posted 6 years ago

“Lovely addition to my sons bedroom, I now feel quite envious and think I will order some for mine!”

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Posted 6 years ago

“Excellent service. The website is easy to use and the delivery was quick. Also I love my lights!”

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Posted 6 years ago

“As always, gorgeous product and easy to assemble. Came packaged well. I’ve used them round the Xmas tree this year. Looks very elegant in the chocolate and gold colours. Thank you Cable and Cotton.”

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Posted 6 years ago

“Third set of lights I have from cable and cotton and I love these ones as much as the others!”

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Posted 6 years ago

“Very prompt service”

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Posted 6 years ago

“The lights look lovely switched off as well as on. Very pleased.”

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Posted 6 years ago

“Beautiful lights! Easy to assemble and look stunning in the children’s playroom. Beautifully made ❤️”

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Posted 6 years ago

“So pleased with everything from the ordering process to the product. The colours are vibrant and close to those shown on screen and very quick delivery. They look great!”

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Posted 6 years ago

“The fairy lights are lovely. A bit tricky to put together but look great, both lit and not. I found it really hard to choose my colours so a photo of all the colours with their names would have been very useful as one of the purples I chose was darker than I wanted. They are great quality lights and I love them.”

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Posted 6 years ago

“Great delivery time, decent packaging, lovely product. Buying these as presents as so many people have admired my own lights!”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews