Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful lights, really good quality. Excellent customer service, Kate was responsive and really helpful. Would highly recommend. My girls are delighted!”

Helpful Report

Posted 5 years ago

Dear Louise, Thank you so much for your really nice review! I am delighted you are happy with both the product and the service, and so glad that you can recommend our little light company! I hope your girls love their new lights :) Yours warmly, Kate

Posted 5 years ago

“Needed some replacement bulbs (mine were very old) and rang up to get some advice. Was so helpful over the phone and even gave me a promo code. Very happy customer.”

Helpful Report

Posted 5 years ago

Dear Matthew, Thank you so much for taking the time to post your review; I am really glad I could be of help! I hope you can enjoy your lights again now. Yours warmly, Kate

Posted 5 years ago

“I reported a faulty set of lights and my email was responded to quickly and very efficiently. Kate was very helpful.”

Helpful Report

Posted 5 years ago

Dear Jane, Thank you so much for your kind post - I am sorry we could not replace your filament bulb cable but very much hope your new replacement LED cable works for your lovely light set. Yours warmly, Kate

Posted 5 years ago

“👍”

Helpful Report

Posted 5 years ago

“Amazing customer service, beautiful product with amazing choices and all arrived in lovely packaging with easy instructions for assembling . Bought 2 different sets for x2 5 year old girlies and now I am trying to decide on a colour scheme to drape over our mirror and me being a 58 year old girlie 🌸”

Helpful Report

Posted 5 years ago

Dear Corinne, Thank you for your really lovely post - I am delighted both your girls love the lights and that you now want a set too! I hope you can create a gorgeously pretty one to satisfy your own inner girlie! Yours warmly, Kate

Posted 5 years ago

“Beautiful lights and friendly service. Would recommend”

Helpful Report

Posted 5 years ago

Thank you, dear Nicky for your lovely post - we are delighted you would recommend us both for the product and the service! Yours warmly, Kate

Posted 5 years ago

“I have bought from this company before. The delivery is always speedy and the products are of excellent quality.”

Helpful Report

Posted 5 years ago

Thank you, dear Sally for your lovely post - I am so glad that you are happy with both the service and the product! Yours warmly, Kate

Posted 5 years ago

“Absolutely love them! Thank you😊”

Helpful Report

Posted 5 years ago

Dear Kelly, Thank you for your lovely cheery post - I am delighted you love your new lights! Yours warmly, Kate

Posted 5 years ago

“No email receipt of purchase and I found it slightly galling that having paid £50 for essentially some fairy lights, I then had to assemble them myself.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for your post; although an email confirmation is automatically generated at the time of both order placement and shipment, it can sometimes go to junk so perhaps you can check your spam folder as it may have gone there. I do apologise for the inconvenience. I am also sorry that you expected the light set to arrive already assembled. The nature of the product means it does necessitate a high level of packing for the warehouse packers, as each box is made up according to the order (the added cost of then also making the sets up would entail higher costs for the consumer as well). A lot of our customers prefer to make up the sets themselves as they can then choose which order they put the colours in to make their own personalised cable. I very much hope you can enjoy your lovely light set now that it is all ready. Yours sincerely, Kate

Posted 5 years ago

“Bought a set from Brighton about 18 months ago, we had only just started using them in our new home, sadly less than 2 months later they stopped working, rather than buy new bulbs I bought a cable replacement which are now LED, so in the end the set ended up costing about £55 which is a lot of money for lights but I do love them.”

Helpful Report

Posted 5 years ago

Dear Nicola, Thank you for your informative post - I am sorry you were unable to contact us when the original light cable was still under warranty. I can see from our recent email thread that I did give you a discount code for a reduction off a new set of LED lights so I hope this helped. I hope you can now enjoy your lovely lights in your new home. Yours sincerely, Kate

Posted 5 years ago

“Absolutely gorgeous but we’ve just realised how much we prefer our red orange and yellow to our blue aquamarine and purple - the first three just glow so much! Keep up the good work, Brian from cloudy Brecon”

Helpful Report

Posted 5 years ago

Dear Brian from Brecon! Thank you so much for your lovely post - I am delighted you love your light set so much! Yes different colours do have a different effect on our mood and surroundings - I guess it is all a matter of personal preference... Enjoy! Yours warmly, Kate

Posted 5 years ago

“My lights were all working for one day. On day two one of the lights wasn’t working. Contacted you by email I and received a new cable in the post a couple of days later.”

Helpful Report

Posted 5 years ago

Dear Elaine, Thank you for taking the time to post your comment - I am really glad the new cable arrived quickly for you and am sorry your original light set did not work perfectly. I hope you can now enjoy your lovely new light set. Yours warmly, Kate

Posted 5 years ago

“Great stuff!!”

Helpful Report

Posted 5 years ago

“I don’t know! Not received my order yet!”

Helpful Report

Posted 5 years ago

Dear Dani, Thank you for your post; just to confirm that your order to the USA was placed on 07.02.19 and dispatched with Royal Mail on 08.02.19 and the tracking information in the Royal Mail website is: Tracking no. RS465166742GB Your item has been received at ISC NEW YORK NY (USPS), United States of America. More information will be available as it travels through the network. We usually allow 10 working days for an order to be processed and delivered to the USA. So your order will hopefully be with you on time later this week. I hope you enjoy your lovely light set when it arrives. Yours sincerely, Kate

Posted 5 years ago

“Absolutely love my new lights, and the extra set was for my friends baby shower, I’m sure she will lover her set as much as I love mine. I will definitely buy more 😀”

Helpful Report

Posted 5 years ago

Thank you, dear Claire for your lovely post - the lights make a brilliant gift for a baby shower! I hope your friend enjoys them as much as you do! Yours warmly, Kate

Posted 5 years ago

“Brilliant lights. Always look lovely and classy”

Helpful Report

Posted 5 years ago

“Great product! Thank you”

Helpful Report

Posted 5 years ago

“Really good service. Couldn't find the right bulbs anywhere else online.”

Helpful Report

Posted 5 years ago

“Love the fairy lights they look beautiful in our baby's room. thank you so much!!”

Helpful Report

Posted 5 years ago

“Satisfied with the service and info I requested although a little difficult to get thru on phone last w/end, tried over 3 days”

Helpful Report

Posted 5 years ago

Dear David, Thank you for your kind post - I am glad you were satisfied with the service and received the info you required in the end. Our office hours are Monday - Friday 10 a.m - 1 pm only (as detailed on the website) which is perhaps what you could not get through on the phone last weekend. I understand this can be frustrating but if you leave a message we will always return your call. Yours sincerely, Kate

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews