Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Brighton and whenever we visit I always end up standing outside your store window and enjoy looking at all the lovely coloured balls and fairy lights - I've always thought you've got such a lovely quality and original product... So I bought a gift voucher for a friend's birthday. I made the mistake of not requesting a gift card and when I asked if I could change it Kate was extremely helpful when sorting it out and posted it promptly to me. I know my friend will have such fun choosing her colours!”

Helpful Report

Posted 7 years ago

“Great product, looks lovely over a mirror in our hallway Spares bulbs easily purchased Would recommend”

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Posted 7 years ago

“Amazing customer service and lights look great!”

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Posted 7 years ago

“Hi Kate I was really disappointed with my lights. The colours are lovely, but the balls don't stay on the lights, and I've been meaning to contact you to discuss, and explore the possibility of a replacement set. I adore these lights, but they look terrible up as the balls keep dropping off! Please help. Is there anything that can be done please to rectify? Many Thanks, Sophie”

Helpful Report

Posted 7 years ago

Dear Sophie, Thank you so much for your feedback - I am sorry that the cotton balls are not staying on your cable properly. It may be because the cotton balls were not attached to the bulbs according to the instruction leaflet that came with your order. To attach the balls you have to press down on the hole at the top of each ball with your finger and thumb to find the split next to the hole. You then push the bulb through this slit and pull it along to the hole where it will sit nice and snugly - and will not fall off. If you force the bulb through the hole only, it widens in the process and the balls then have trouble staying on. Please kindly let me know that this is what you did - if the balls are placed on properly they are always secure (you would have to shake the cable very hard to dislodge them). I look forward to hearing back from you so we can resolve the issue. Yours sincerely, Kate

Posted 7 years ago

“I had some difficulty with my lovely lights as they died completely. I contacted Cable and Cotton and you suggested that I should change the fuse bulb, which I did and they worked until the next time I put them on. We took out each bulb to test until eventually found the second fuse which we replaced. I have not had a problem since but I was pretty disappointed at the time as it seemed that technology should have moved on since the old Christmas tree fairy light situation. I realise that you have now moved onto LEDs which is a welcome improvement. I love my lights but I did have a disappointing episode!”

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Posted 7 years ago

Dear Catherine, Thank you for your feedback - I do understand that it is disappointing if the filament cable does stop working. The white-tipped fuse bulb is always located under one of the first two balls when you work your way back from the plug - I am sure you know that now, having looked so hard for it! Please do let me know if you ever need spare fuse bulbs, and I will send you some more out - you can contact me on hello@cableandcotton.com. The LEDs are also delightful if you ever choose to try them! Yours warmly, Kate

Posted 7 years ago

“Lights are fabulous, brilliant service will order more soon for friends.”

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Posted 7 years ago

“I love your lights and the service I got was quick and easy. really pleased with the new led lights.”

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Posted 7 years ago

“I was delighted with the LED string lights, and the on/off switch on the lead is a great bonus. Thank you.”

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Posted 7 years ago

“it would be helpful if there was an image of the LEDs on the replacement led cables, as I bought them as a replacement for my own shades, but they don't fit as they are more saucer shaped than the incandescent bulbs. However, the product is good quality (I think - I haven't had it that long), was packaged well and arrived on time.”

Helpful Report

Posted 7 years ago

Dear Joel, Thank you for your comments - the new LEDs are certainly saucer-shaped and fit into the slit next to the hole in the cotton balls rather like a button. Because they are wider than the filament bulbs, and therefore sometimes the slit in the cotton ball does need widening slightly with a pair of sharp scissors. I hope you have now got your new LED light set up and running and can enjoy it again in these darker months! Yours warmly, Kate

Posted 7 years ago

“Beautiful lights in beautiful colours”

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Posted 7 years ago

“All the slits were too small for most of the balls I received resulting in hours of assembly.”

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Posted 7 years ago

Dear Helen, Thank you for your feedback. I am sorry that you had such a hard time placing the balls onto the cable. The cotton balls are handmade; as such, some of the slits are bigger than others and will require a small cut to widen them, as described in the instruction leaflet. I do hope that it was worthwhile in the end and that you have a lovely light set assembled to warm up these dark wintry nights. Please do not hesitate to contact me on hello@cableandcotton.com if I can be of any help. Yours sincerely, Kate

Posted 7 years ago

“I've had 3 sets of lights up to now and have bought another two sets as presents. I'm very happy with all of mine and so are the people I've bought for. It's great that you can choose your own colours!!”

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Posted 7 years ago

“The lights are fantastic. I bought two different sets, and they look gorgeous in my shop window and party room. Customer service was great and delivery was nice and speedy! Thank you Cable and Cotton.”

Cable and Cotton 5 star review on 9th November 2017

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Posted 7 years ago

Dear Juliet, Thank you for your kind post and your fabulous photo - it is always delightful to see our lights put to good use! I do hope your customers enjoy them too. Yours warmly, Kate

Posted 7 years ago

“LED lights are amazing, running out of rooms is my only problem! Love this company”

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Posted 7 years ago

“I bought the lights as a present for my daughter and she absolutely loves them. So do I!!”

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Posted 7 years ago

“Lights came beautifully presented and were easy to assemble. They look as good off as they do on and are a special touch for my daughters bedroom.”

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Posted 7 years ago

“Bought these as a wedding present for a friend, really happy with them. Speedy delivery, well packaged and gorgeous lights. Thanks”

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Posted 7 years ago

“I already have a set which I love so bought a set for my nieces 14th birthday in colours to match her bedroom - she absolutely loved them”

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Posted 7 years ago

“Beautiful. I chose the colours to match the bunting in my little girl’s bedroom. She loves them!”

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Posted 7 years ago

“The lights arrived promptly and as always the colours were great. They make great presents and always make every one happy”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews