Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the new design of led lights, the old ones I had decayed and crumbled to dust when I tried to change the bulbs but I have high hopes for the new one - fingers crossed.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for your post; I am sorry the old cable disintegrated like that and hope you very much like the new LED lights instead. Yours warmly, Kate

Posted 5 years ago

“Lovely lights x”

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Posted 5 years ago

“Beautiful lights and great customer service!”

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Posted 5 years ago

Dear Anon, Thank you for your lovely post - I am so glad you are happy with both the lights and the service too! Yours warmly, Kate

Posted 5 years ago

“Thisbis my second set. I love them and all their colour combinations.”

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Posted 5 years ago

“Fab service, the lights look amazing in my little boy's room”

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Posted 5 years ago

“Love my new lights! Already ordered a second set.”

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Posted 5 years ago

“Love these lights, my third set, says it all”

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Posted 5 years ago

“AMAZING! We ordered these lights after a good bit of thought. They look so good in our daughters' shared bedroom - we've already recommended them to our friends!”

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Posted 5 years ago

“Love love love my lights!”

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Posted 5 years ago

“This is my sixth order with you. Always happy with the product and the customer service 😊”

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Posted 5 years ago

Wow, dear Anon, you are a regular customer! Thank you so much for your lovely post - I am delighted you love our lights as much as we do! Yours warmly, Kate

Posted 5 years ago

“As always great service and beautiful lights”

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Posted 5 years ago

Thank you, dear Nicky, for your lovely post - very kind, and I am delighted you are happy with both the service and the lovely lights too! Yours warmly, Kte

Posted 5 years ago

“Very pretty product and looks lovely when lit. Quality item 😊”

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Posted 5 years ago

“Thank you for a reliable service for replacement cable. Always very helpful whatever the query. Would recommend.”

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Posted 5 years ago

Thank you dear Anon for your kind post - I am so glad you are happy with our service, as well as with our product! Yours warmly, Kate

Posted 5 years ago

“Prompt and friendly service. Very happy with my replacement lights”

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Posted 5 years ago

Thank you dear Ann, I am glad you are happy with your new replacement lights, and with the service too! Yours warmly, Kate

Posted 5 years ago

“AMAZING company! Recommend 100%”

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Posted 5 years ago

Dear Charlotte, what a fantastic endorsement from you! Thank you so much for your lovely enthusiasm! Yours warmly, Kate

Posted 5 years ago

“Excellent service brilliant prices”

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Posted 5 years ago

Thank you dear Paul, how very kind of you to say so! Yours warmly, Kate

Posted 5 years ago

“Fabulous product which will add a touch of magic to my baby’s nursery”

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Posted 5 years ago

“I really liked the cotton ball lights, they were much brighter than other similar products I have had. I just expected them to come with a plug not a usb. I might have missed that in the description.”

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Posted 5 years ago

Thank you dear Julia for your post; I am really glad you are so happy with your new lights. Yes, the new LED cables do come with USB ports instead of plugs which can take a little getting used to - you can use any adapted usb plug to plug them into a socket, such as a mobile phone charger plug. I hope you are able yo light them up now. Yours warmly, Kate

Posted 5 years ago

Dear Julia, Thank you for your post; yes the new LEDs are slightly brighter then the filament bulb cables but we did make them off / warm white to avoid the stark cold white glare you can get with most LED lights. The LED cables do come with a USB port on the end and so need an adapted plug to be used in a normal there-pin socket. I am sorry you missed this info online when you placed your order and do hope you have what you require to enjoy your new light set. The plugs can be bought on the high street as well as online with us, or you can also use a spare I-phone charger if you have one. I very much hope you can enjoy your new light set. Yours sincerely, Kate

Posted 5 years ago

“Good reliable service. Thank you.”

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Posted 5 years ago

“I bought the battery powered 35 cotton ball string of lights but sadly we only get around 4 hours of light before it depletes the battery pack. I have tried other batteries and the exact same happens.”

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Posted 5 years ago

Dear Anon, Thank you for your post; yes, the battery packs power the lights for between 3 - 6 hours depending on how long the cable is. We usually only recommend them for special occasions such as parties and weddings etc, or for camping / clamping trips and picnics. If you use your lights daily it is probably better to plug them into a socket using an adapted mobile phone charger plug. Please kindly email me at hello@cableandcotton.com if you would like further advise / help. Yours sincerely, Kate

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews