Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the lights they are gorgeous. I like that you get to put them together yourself too. Great quality and I love the way they are packaged when they arrive too. Will be buy some more soon for our sons room. ❤️”

Helpful Report

Posted 6 years ago

“Love these lights, just bought my 2nd set. The fact you can mix and match and shuffle when selecting the colours before ordering is great.”

Helpful Report

Posted 6 years ago

“The lights are beautiful,”

Helpful Report

Posted 6 years ago

“My telephone query,dealt with by a real person,was quickly and efficiently answered. My order was dispatched efficiently and arrived on time and I love the quality of the merchandise. Just brilliant....thank you.”

Helpful Report

Posted 6 years ago

Dear Mrs Bailey, Thank you so much for your kind post - what a nice way to start my day! We do really care about our lovely fairy lights, and I am always glad to help in any way I can. I am delighted you love them too! Yours warmly, Kate

Posted 6 years ago

“Lovely products and very easy to use, super stylish!”

Helpful Report

Posted 6 years ago

“A lovely lady called Kate could not have been more helpful and interested in what I wanted to achieve with the coloured balls. They are fabulous for creating atmosphere and warmth anywhere in the house but choosing the colours was difficult - there is a great choice but this made it harder! It would have been good to have sample strips of each colour in the range to see exactly the subtle shades of some of the colours. But regardless, the customer service is excellent and the products are good quality and very well put together.”

Helpful Report

Posted 6 years ago

Dear Anon, What a lovely way to start my day - thank you so much for your post! Yes sometimes too much choice makes it harder than not enough - especially with colour matching - but I am delighted we got there in the end, and that you are happy with the result. I very much appreciate your kind feedback and hope you enjoy your lovely lights... Yours warmly, Kate

Posted 6 years ago

“Gorgeous lights that make me very happy every time I see them! Lots of compliments - highly recommend”

Helpful Report

Posted 6 years ago

“Absolutely love the lights! Good quality and so pretty!”

Helpful Report

Posted 6 years ago

“The lights matched our decor perfectly and made such a beautiful addition to our lounge 😍”

Helpful Report

Posted 6 years ago

“Great service and quality”

Helpful Report

Posted 6 years ago

Dear Charlotte, Thank you for your kind post - I am so glad you like both the product and our customer service too. I do hope you enjoy your lovely lights... Yours warmly, Kate

Posted 6 years ago

“Happy to know I can purchase the bulbs separately, just thought the postage was a little pricey for one small packet, which is why I ordered two lots. Other than that I love Cable & Cotton!”

Helpful Report

Posted 6 years ago

Dear Caroline, Thank you so much for posting a 5 star review - the bulb packs were originally £2.95 and p&p was the same price. Postage cost went up to £3.95 so we reduced the price of the bulb packs accordingly so that this extra cost did not get passed onto our customers. It does defy logic a little though! I am glad you are now stocked up and hope you continue to enjoy your lovely lights for a long time to come. Yours warmly, Kate

Posted 6 years ago

“As always great customer service and now with a beautiful Aztec light set : )”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for your lovely post - I am delighted you like our new Aztec light set which we think is pretty fabulous too! I hope you enjoy it... Yours warmly, Kate

Posted 6 years ago

“The lights make a wonderful addition to my lounge, they make me smile every time I enter the room. In the dining room my guests get to see and smile! We run a B&B Rose Cottage Sorry my photos seem to be upside down!”

Helpful Report

Posted 6 years ago

Dear Jean, Thank you for such a lovely smiley post - I am so glad your lights brighten up your days (and nights!)... Yours warmly, Kate

Posted 6 years ago

“Absolutely love these lights, well made and they give off a lovely light.Small errror with delivery which was very helpfully and quickly sorted out. Very pleased!!”

Helpful Report

Posted 6 years ago

Dear Helen, Thank you for your kind review - I am so glad we were able to sort out the delivery error and do apologise for any inconvenience caused. I am also delighted that you love your lights so much - enjoy! Yours warmly, Kate

Posted 6 years ago

“Absolutely love my lights!!! Been wanting a set for ages and they are better than I thought! Bit of a delay with getting them but they were worth the wait”

Helpful Report

Posted 6 years ago

Dear Rebecca, Thank you for your post - I am really sorry there was a bit of a delay getting your light set to you but am delighted that you love them so much. Glad it was worth the wait - enjoy! Yours warmly, Kate

Posted 6 years ago

“I have made two separate purchases from Cable and Cotton. I have been delighted with both the products and the service on both occasions. The staff are very helpful and remain in contact to make sure you are up to date with your order.”

Helpful Report

Posted 6 years ago

Dear Jill, Thank you so much for your kind feedback - much appreciated! I am delighted you have been back to us since your first order too! Yours warmly, Kate

Posted 6 years ago

“I absolutely love these lights! They look amazing, I’ve got 3 sets in my kitchen/diner & a set in my bedroom. They really do look lovely - thank you so much. Always a pleasure to deal with.”

Helpful Report

Posted 6 years ago

Dear Caroline, Thank you for your lovely cheery post - I bet your home looks fabulous with all those lovely light sets brightening it up with light and colour! (Mine does too!). Wishing you all the best. Yours warmly, Kate

Posted 6 years ago

“Love love love! I have 2 sets now, and still want them in every room. The ordering process is easy, and delivery is in the timescales provided. I've recommended to lots of friends already.”

Helpful Report

Posted 6 years ago

Dear Sarah, Thank you for your delightful enthusiasm - we are really happy you love the whole concept from pick to pack! Enjoy your lovely new light set... Yours warmly, Kate

Posted 6 years ago

“I love cable & cotton lights and have had a lovely string of reds, yellows & oranges slung up in our living room for several years. The bulb string finally went, so was delighted that I could replace it with a more energy-friendly LED set of lights and put the same balls back on - good news for the environment, thanks. The only frustrating thing was that the LED 50 light string was a single cable Instead of a double, with the bulbs much closer together, so the lights don’t hang nearly as nicely and are less easy to festoon. Any solutions?”

Helpful Report

Posted 6 years ago

Dear Justine, Thank you for your thoughtful post. It is true that the lights are now one long string rather than on a looped cable; some customers prefer it that way, and others like to drape or cluster the lights. We have made the new LED cables much longer; previously the 50 filament bulb cable was 3.4 metres long, with 1.5 metres of cable to the plug - now it is 5 metres long with 2 metres of cable to the plug. This does allow you to bunch the lights together - for example I have a 35 LED cable in my bedroom (where I used to have a 20 old style cable) that I have wrapped around itself to create a 'bunch of grapes' effect - this looks really effective and more festoon like so perhaps you can also experiment with your 50 cable by 'gathering' the lights etc to the same effect. I really hope you can enjoy the new LEDs. Yours sincerely, Kate

Posted 6 years ago

“A wonderful product, and the very small issue I had of a usb plug being missing was sorted out very quickly.”

Helpful Report

Posted 6 years ago

Dear Carey, Thank you for your kind review, and I do apologise again for the oversight of the missing plug. I am glad we resolved it quickly and to your satisfaction! Enjoy your lovely lights!... Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews