Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t get replacement cotton balls shipped to the US so I can no longer use my string of lights.”

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Posted 2 years ago

“I had to put the chain together myself!!!”

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Posted 2 years ago

“Lovely bright lights with great colours. One star off for having to assemble yourself. Given the price I would have hoped to have them ready to use.”

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Posted 2 years ago

“Bought as a Christmas present for friends that are having a new kitchen so they haven't seen them yet but I know they will love them as I do ! They have always liked my ones that I ve had for years so they will be very happy especially as will match their colour scheme down to a tee!”

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Posted 2 years ago

“Excellent lovely lights”

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Posted 2 years ago

“My order didn't arrive, they attempted to chase it with the couriers, to no avail, so sent me another one on next day delivery. They are gorgeous and the customer service has been brilliant. Thank you!”

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Posted 2 years ago

“Chose ‘Greenhouse’ - just perfect. Colours are warm and beautiful in daytime and evening.”

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Posted 2 years ago

“I love cable and cotton lights and have collected quite a few over the years. The LED cables are brilliant,so bright and easy to assemble! Great service all round too. Thank you”

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Posted 2 years ago

“product great hut did ask for info on when dimmer would be available and no response”

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Posted 2 years ago

“Great product with super fast delivery. This is our fifth set, as they just make a room so lovely when both off and on.”

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Posted 2 years ago

“Lovely lights, very pleased. 2nd time I have purchased lights from cable and cotton and would highly recommend.”

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Posted 2 years ago

“Didn’t receive all my order”

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Posted 2 years ago

“I have written asking for a refund / exchange and not heard anything - terrible customer service”

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Posted 2 years ago

Hi there, We do apologize for not getting back to your email and sorting this out in time ! We can see that you stated that you ordered the wrong item by mistake from us, but we would like to rectify this for you. We have reached out to you privately and hope to get the item you wanted asap. Many Thanks, The Cable & Cotton Team Many Thanks, The Cable & Cotton Team

Posted 2 years ago

“An excellent product and easy to assemble as long as you are careful and gentle. They give a different way of enhancing a room and everybody likes ours…our third set! Fast delivery and if the colours you choose don’t quite work then you can buy more to suit your preference. Recommended!”

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Posted 2 years ago

“Great service, very quick delivery, look great but a shame the led light strings dont last very long.”

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Posted 2 years ago

“Great website, quick service and excellent quality goods. Lovely colours and product.”

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Posted 2 years ago

“I love the lights! Bought them for my new nephew and they look lovely in his nursery.”

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Posted 2 years ago

“Love having the option to swap colours out without having to buy new lights everytime! we are on our third colour scheme and will keep returning for more”

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Posted 2 years ago

“Fantastic fast service so happy with my lights thank you I love them!!”

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Posted 2 years ago

“Insanely difficult to slot in the leds into the slits. They tear, and dimple - then impossible to slide effectively into the hole as there are TWO cables leading in and out of each ball. Ridiculous design. not worth the money at all”

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Posted 2 years ago

Hi Susan, We are really sorry to hear that you had difficulty with slotting the LED's into the cotton balls ! We are always trying to improve on our designs and are always on the look out for better ways to improve our products as a whole. We have previously tried using conventional LED fairy lights instead of our own design, however we found that there was a compromise when it comes to the brightness of the lights themselves. If you feel like you are unhappy with our lights please do send an email across to hello@cableandcotton.com and we'll try our very best to help you. Many Thanks, The Cable and Cotton Team

Posted 2 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews