Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Funky product and great service...”

Helpful Report

Posted 6 years ago

“All good! Love my purchase. Company are easy to deal with and will always aim to please. Thank you x”

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Posted 6 years ago

Dear Sandra, Thank you so much for your fab photo and lovely post - we are so happy you love your gorgeous light set too! Yours warmly, Kate

Posted 6 years ago

“Wonderful service and such a beautiful candle! Thanks so much to Kate at Cable and Cotton.”

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Posted 6 years ago

Dear Beth, We are delighted you love your new candle - aren't they fab? Such bright shiny colours and a brilliant shape (we love globes here at C&C!). Wishing you a wonderful time in your gorgeous new home, over-lit by your fantastic new candle! Yours warmly, Kate

Posted 6 years ago

“Seamless service delivery and good quality product. Love the colour combinations!”

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Posted 6 years ago

“Fab”

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Posted 6 years ago

“Love the products”

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Posted 6 years ago

“Hi, I absolutely love your lights, especially the colour of the bulbs, and have ordered them twice however both times one or two bulbs have popped, and then shortly after the whole thing fused. This also happened with 2 of my sisters. Really disappointing :(”

Helpful Report

Posted 6 years ago

Dear Daniella, Thank you for taking the time to post - I am so glad you love our lights and am so sorry you have had these issues in the past. I have looked at our email inbox and can find no record of your order history or of you contacting us directly to resolve the issue/s (using this email address). If you would like any further advice or input please do email me on hello@cableandcotton.com and I would be happy to help. Just to also let you know, we now no longer sell the filament bulb cables; since last September we sell our new LED cables which by-pass this issue as the LEDs are lights, not bulbs. Yours sincerely, Kate

Posted 6 years ago

“Quick delivery, well boxed, good instructions and they’re absolutely beautiful!”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Loved the whole process and my lights look amazing. I was bought a gift voucher for my birthday, a fabulous idea.”

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Posted 6 years ago

“When you live with a health condition which restricts your ability to leave the home much, fairy lights add that extra sparkle all year around. I have several Cable and Cotton lights in my home plus have bought friends sets. What a Lovely Company! The only thing I would like is, if they could create a service where you can add a personal note to your friends. You won't regret buying from this Gorgeous company who are genuinely Lovely people.”

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Posted 6 years ago

Dear Anon, What a kind and lovely post! Thank you so much - I am really glad the service and product we offer is valued by you... Yours very warmly, Kate

Posted 6 years ago

“The lights are beautiful! They did arrive with a surprise duty fee though, which pushed their price up a little higher than I expected, it would have been nice to have a little reminder somewhere when I was making the purchase. The lights were in good condition and pretty easy to put together, but all the balls in one of the colours had a slit that was too short, so I had to cut it a bit longer in order to get the light in. Overall, very nice lights and I like that I can run them off a battery pack so my kid doesn't play with the electrical socket (he loves to try to plug things in).”

Helpful Report

Posted 6 years ago

Dear Alanna, Thank you for taking the time to post - it is most unusual for a duty fee to be applied on our light sets to the USA which is why our US website does not have any available info regarding this. I will be looking into this further and will of course update you accordingly as soon as I can. The cotton balls are a handmade product with hand-cut slits in them; occasionally the splits come up a little smaller than the discs which is when a slight snip is needed to make them bigger. I do hope this was an easy process for you? It does take a bit of practice! I really hope you are now able to enjoy your lovely light-set and will of course get back to you asap re the duty fee. Yours sincerely, Kate

Posted 6 years ago

“Always happy with the service and products I've received from Cable and Cotton. Outdoor lights took a little longer to arrive than expected but very happy with them now they have.”

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Posted 6 years ago

Dear Lisa, Thank you so much for your kind post, especially considering the delay in getting our new outdoor festoon lights delivered to you. They are pretty fab - and I hope worth the wait! Yours warmly, Kate

Posted 6 years ago

“I LOVE my new lights!! I LOVE that I could go online and choose my own colours and see how they may look (playing about with that is actually a bit addictive!!). I LOVE that the website was clear and easy and straightforward. I LOVE that it was easy to pop the cotton ball shades onto the bulbs. I LOVE that I can choose a new set of shades if I fancy a change of colour in the future. I LOVE that gift vouchers are available (so I could make a birthday "suggestion"!). Thanks Cable and Cotton!!!”

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Posted 6 years ago

O Julie, I could not read your LOVELY post and not comment! Thank you so much for such enthusiasm - I am delighted you LOVE pretty much every aspect of Cable & Cotton and really appreciate you taking the time to tell us! What a great way to start my day! Wishing you lots of lovely light in your life! Yours warmly, Kate

Posted 6 years ago

“Always great service, super quick delivery x”

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Posted 6 years ago

Dear Emma, Thank you for your lovely post! I am so glad you are happy with our service and your order. Yours warmly, Kate

Posted 6 years ago

“Excellent customer service. My mistake on order but rectified immediately with no quibbles. brilliant”

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Posted 6 years ago

Thank you for your lovely post! I am so glad you are happy with our service and your order. Yours warmly, Kate

Posted 6 years ago

“Awesome company. Great customer service, fast shipping to Canada. Would not hesitate to purchase from again.”

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Posted 6 years ago

Dear Gwen, Thank you for your lovely post! I am so glad you are happy with our service and your order. Yours warmly, Kate

Posted 6 years ago

“Order was received very quickly and perfectly wrapped. It's a shame the shop in Brighton has shut as now I have to pay postage on top of the cost.”

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Posted 6 years ago

“Fancy products. Very Niveau service staff responing immediately to Customer questions”

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Posted 6 years ago

Thank you for your lovely post! I am so glad you are happy with our service and your order. Yours warmly, Kate

Posted 6 years ago

“A friendly and helpful customer service :)”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews