Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,270 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful lights. Absolutely love them! Easy to put together and great that you get to choose the combination. I’ve had so many compliments. Great, speedy and friendly service too.”

Cable and Cotton 5 star review on 21st November 2022

Helpful Report

Posted 2 years ago

“Excellent service and lovely products!”

Helpful Report

Posted 2 years ago

“Beautiful lights in amazing colours! Fast delivery too, thanks!”

Helpful Report

Posted 2 years ago

“Beautiful lights that add cheerfulness and ambiance to any room”

Helpful Report

Posted 2 years ago

“It was so nice to find just replacement balls without having to buy a whole new light string”

Helpful Report

Posted 2 years ago

We are so glad to hear that you liked the cotton balls ! P.S. We love the blue and silver colour choice :)

Posted 2 years ago

“This is a wonderful product. The balls are beautifully made. Unfortunately I live in the United States and they are currently not shipping here. I bought a whole set a few years ago and wanted to replace a handful of the balls and after my order went through I was told that it couldn’t be fulfilled because I live in the US. Very disappointing, but it’s still a great product”

Helpful Report

Posted 2 years ago

Thanks for the lovely review Beth ! We too are sorry that we couldn't deliver to the US , but are working super hard on finding an alternative and reliable service. We hope to get this back up and running and hope to hear from you too :)

Posted 2 years ago

“So so pleased to be able to replace the light cable to my existing orange mix cotton balls The USB facility is a huge improvement to the plug in as I can place the lights anywhere attached to a power pack. Love these light, I have a pink mix set also. My friends have also purchased your product once they saw mine on display Watch this space I might order more !!”

Helpful Report

Posted 2 years ago

Hi Susan, Thanks for the lovely review ! We are soo happy to hear that you loved your new set of lights ! :)

Posted 2 years ago

“I couldn’t get replacement cotton balls shipped to the US so I can no longer use my string of lights.”

Helpful Report

Posted 2 years ago

“I had to put the chain together myself!!!”

Helpful Report

Posted 2 years ago

“Lovely bright lights with great colours. One star off for having to assemble yourself. Given the price I would have hoped to have them ready to use.”

Helpful Report

Posted 2 years ago

“Bought as a Christmas present for friends that are having a new kitchen so they haven't seen them yet but I know they will love them as I do ! They have always liked my ones that I ve had for years so they will be very happy especially as will match their colour scheme down to a tee!”

Helpful Report

Posted 2 years ago

“Excellent lovely lights”

Helpful Report

Posted 2 years ago

“My order didn't arrive, they attempted to chase it with the couriers, to no avail, so sent me another one on next day delivery. They are gorgeous and the customer service has been brilliant. Thank you!”

Helpful Report

Posted 2 years ago

“Chose ‘Greenhouse’ - just perfect. Colours are warm and beautiful in daytime and evening.”

Helpful Report

Posted 2 years ago

“I love cable and cotton lights and have collected quite a few over the years. The LED cables are brilliant,so bright and easy to assemble! Great service all round too. Thank you”

Helpful Report

Posted 2 years ago

“product great hut did ask for info on when dimmer would be available and no response”

Helpful Report

Posted 2 years ago

“Great product with super fast delivery. This is our fifth set, as they just make a room so lovely when both off and on.”

Helpful Report

Posted 2 years ago

“Lovely lights, very pleased. 2nd time I have purchased lights from cable and cotton and would highly recommend.”

Helpful Report

Posted 2 years ago

“Didn’t receive all my order”

Helpful Report

Posted 2 years ago

“I have written asking for a refund / exchange and not heard anything - terrible customer service”

Helpful Report

Posted 2 years ago

Hi there, We do apologize for not getting back to your email and sorting this out in time ! We can see that you stated that you ordered the wrong item by mistake from us, but we would like to rectify this for you. We have reached out to you privately and hope to get the item you wanted asap. Many Thanks, The Cable & Cotton Team Many Thanks, The Cable & Cotton Team

Posted 2 years ago

Cable and Cotton is rated 4.8 based on 3,270 reviews