Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my lights. Nicely presented too.”

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Posted 6 years ago

“Lovely lights and excellent customer service”

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Posted 6 years ago

“Absolutely adore cable and cotton lights. I have 5 sets at home and every friend I have has had a set bought for Christmas or birthday so they too can have beautiful lights to admire”

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Posted 6 years ago

“Really easy to use website. Great products. Excellent communication. Well packaged. Lovely”

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Posted 6 years ago

“Quick service. Lovely product . All round excellence.”

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Posted 6 years ago

“I loved the ease of the website, of being able to select my own colors for the lights, and also for the personalized responses I received from the company throughout my ordering and shipping process. I recommend C&C highly!”

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Posted 6 years ago

“Lovely lights delivered quickly, look great even better than I expected.”

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Posted 6 years ago

“I love the product although I hadn't expected to have to put the balls round the lights myself, which really hurt my fingers by the time I got to the end and was not very easy to do! I have to cut the slits longer in some of the balls.”

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Posted 6 years ago

Dear Katharine, Thank you for your post - I am so glad you love the product but am concerned that you hurt your fingers placing the balls on your cable. I am really sorry this happened - sometimes the cotton balls are stiffer if the dye is heavier (i.e. the colour is darker). I do apologise and very much hope that your hands recover and that you can enjoy your light set. Yours sincerely, Kate

Posted 6 years ago

“Great customer service and very approachable. Thanks for 2 balloons we needed them- the lampshade looks great”

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Posted 6 years ago

Dear Alistair, Thank you for your lovely post - I am glad the two balloons helped and that the lampshades are now up (and look great!). Yours warmly, Kate

Posted 6 years ago

“Love being able to chose colours to match my decor.”

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Posted 6 years ago

“Did not get round to the review in November But I Just have to say I love your lights and would recommend to everyone as they are lovely and so different. You make make any room or any occasions special with these light and I have seen them in Cafe's and restaurants in different places I have visited around the country.”

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Posted 6 years ago

“Purchased some replacement bulbs and the postage was more than the price of the bulbs. Complained and was told the dispatch company put the postage price up so they reduced the cost of the bulbs and apparently that makes it ok?! Started to replace bulbs on our 35 string to find they had all burnt out. There was no fuse bulb in the string at all. I now don’t have enough bulbs and don’t feel inclined to buy more. Very disapointed. Had we known there were LED replacement strings we would have gone down that road in the first place. Now we have a useless set of lights.”

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Posted 6 years ago

Dear Anon, Thank you for your post. I am sorry you bought replacement bulbs and that they do not work on your cable. It sounds as if your cable pre-dates 2015, when the filament bulb cable was changed to include the white-tipped fuse bulb (which when changed, usually lights up all the other bulbs as well). If this is the case then you do need a replacement cable. If you would like to email hello@cableandcotton.com I can be of more help with this for you. Yours sincerely, Kate

Posted 6 years ago

“We're a little bit addicted to these lights - and we like to spread the love. They literally fill me with joy!”

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Posted 6 years ago

Dear Sarah, Thank you for such a lovely post - I love the idea of our lights spreading the love and being filled with joy! Such enthusiasm!... Yours warmly, Kate

Posted 6 years ago

“Great service, prompt delivery. Love my lights”

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Posted 6 years ago

“I love my lights!!! One colour looks more purple in real life compared to the picture online, but I already had another site I could swap with so for me it wasn't a problem.”

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Posted 6 years ago

Dear Ellis, Thank you for your lovely post. The online pictures of the coloured cotton balls are taken directly from photographs, so that we try to get the colours as close to real life as possible. If you can email me at hello@cableandcotton.com and let me know which purple looked slightly different to you, it would be most helpful as we can then see if we can update/readjust the corresponding image. I am really glad you had spare balls you were able to swap them out for! Yours warmly, Kate

Posted 6 years ago

“Loving my new lights! The colours are perfect in my newly decorated bedroom”

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Posted 6 years ago

“This is the second set of lights we have ordered for our children’s bedroom. They are fab and really brighten up the room!”

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Posted 6 years ago

“Easy to order and quick delivery.”

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Posted 6 years ago

“My friend recommended Cable & Cotton to me and I was not disappointed! I love my new lights as the quality is great.”

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Posted 6 years ago

“Lights are bright and colourful & do the trick.”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews