Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my lights thank you so much.”

Helpful Report

Posted 6 years ago

“The turquoise, pebble grey and bright yellow lights really look stunning in our bedroom both on and off! The service was excellent and the lights arrived promptly.”

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Posted 6 years ago

“I have been wanting some of your lovely lights for ages, since seeing my sisters set...having a set (primrose) that match my bedroom on a special offer made me jump, and I LOVE them!! Fairly simple to assemble (although I broke a nail lol) the glow they provide is delightful!!!”

Helpful Report

Posted 6 years ago

Dear Miriam, I am delighted you like Primrose - it is such a pretty set! I am sorry you broke a nail assembling the lights though - but bet they look fabulous... Thank you for your lovely feedback. Yours warmly, Kate

Posted 6 years ago

“I'm very happy with the product, great quality, easy to assemble and looks really pretty either lit or unlit:))”

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Posted 6 years ago

“I love your fairy lights. I have 3 sets of my own and have gifted them to at least 4 of my friends, and they are always really well received. One friend put it perfectly..."I didn't realise I needed them in my life until I had received them". The only thing I would say that could be improved is the delivery times but this is by no means a big issue...just some honest feedback from someone who does a fair bit of online shopping! I appreciate that you can opt for express delivery but I have found that when having standard delivery I've ever received an order earlier than 4 or 5 days after ordering (which I understand is within the stated time frame but it would be nice to get them a little sooner). Looking at the email trails it takes you around 2 full days to process an order before it is shipped. Hopefully this just means that you are super busy and getting so many orders that you cannot deal with them any quicker ;-)”

Helpful Report

Posted 6 years ago

Dear Ellen, Thank you so much for your thoughtful and well-considered post. We do take on board all feedback. To explain regarding the time/s it takes to send out orders, we do not have any of the sets ready made so each time someone places an order it is custom made. Given that there are over 50 colours and so many combinations, this takes more time than say sending a dress or book out, hence the time frame we allow especially when busy. Our warehouse is not open at weekends, to give staff well-deserved time off so we operate weekdays only. I am glad that your have not received any orders too late, and am delighted you have continued to order with us for yourself and your friends too. Yours warmly, Kate

Posted 6 years ago

“Great products, fast delivery. Friendly and professional company. Highly recommend.”

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Posted 6 years ago

“Delivered on time and as described.”

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Posted 6 years ago

“Speedy service for a lovely product.”

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Posted 6 years ago

“So beautiful!!!”

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Posted 6 years ago

“Love the lights 😀. High quality for a great price. Lovely addition to the room.”

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Posted 6 years ago

“Fantastic Customer Service and aftercare from Kate. Great products, highly recommend this company.”

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Posted 6 years ago

Thank you for your lovely post dear Sharon, I am so glad we got it all sorted for you and that you love the product too. Yours warmly, Kate

Posted 6 years ago

“Brightened up our kitchen replacing faded fairy lights - lovely job”

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Posted 6 years ago

“Our second set of lights from Cable and Cotton,very pleased with colours and quality. Much admired already by visitors”

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Posted 6 years ago

Dear Richard, Thank you so much for sharing the photo of your lights - it is always so nice to see them in situ! Enjoy... Yours warmly, Kate

Posted 6 years ago

“product was 5* quality, packaged well and looks lovely, makes a lovely addition to the room, Would highly recommend to anyone”

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Posted 6 years ago

“Love my lights from Cable and Cotton”

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Posted 6 years ago

“Absolutely delighted with my lights and have shared them all over my social media! I have plans for many more sets - at least 4 more. For now... It will increase!”

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Posted 6 years ago

Dear Samantha, What a delightful post - thank you for your lovely feedback and for sharing your new lights on your social media. I have 4 sets so far - about to get a fifth! Yours warmly, Kate

Posted 6 years ago

“Can’t wait to see Lula’s face when she opens on her birthday. Absolutely beautiful lights. Thank you. 😘”

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Posted 6 years ago

Hi dear Gemma! I really hope Lula loves them - what a great gift for her birthday... Enjoy and happy birthday wishes from Cable and Cotton too! Yours warmly, Kate

Posted 6 years ago

“They are lovely and everybody has commented on them. Thank you”

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Posted 6 years ago

“so easy to order, fast delivery”

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Posted 6 years ago

“Excellent service, arrived very quickly.”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews