Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my lights xx”

Helpful Report

Posted 5 years ago

“I love them, have a set for both my children’s rooms, and will be buying more for my living room. Can be fiddly but not difficult to put together. Literally go in any style of room, cos all my family have them as well!”

Helpful Report

Posted 5 years ago

Dear Katie, Thank you for taking the time to post your review - I am so glad you like our lovely lights! Yes it can take some time to assemble the balls onto the cable but is always worth it when you turn the lights on! Wishing you and your family a very happy Easter! Yours warmly, Kate

Posted 5 years ago

“Love new bulb shape, will keep ball on much better 😊”

Helpful Report

Posted 5 years ago

“Delivery is quite slow but the website is good”

Helpful Report

Posted 5 years ago

Dear Rachael, Thank you for your post - I am sorry we have had a slight delay in fulfilling wholesale orders especially due to the warehouse move too! I very much hope your delivery is with you soon and wish you a happy Easter time. Yours warmly, Kate

Posted 5 years ago

“Delighted, thank you.”

Helpful Report

Posted 5 years ago

“I bought these lights for my wee Nieces birthday gift and she LOVED them! So did I when I saw them! Beautiful quality and gorgeous, both when lit and when off! Special thanks to Kate whose communication and service was first class! Highly recommend these guys and I would def buy again!”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you so much for your fab post - we are delighted you are happy with the lights and the service too, and that your niece loves them as well! Enjoy to the max!... Yours warmly, Kate

Posted 5 years ago

“The USB connectors are so much better than the plugs and so are the bulbs... very happy customer... thank you”

Cable and Cotton 5 star review on 11th April 2019

Helpful Report

Posted 5 years ago

Dear Louise, Thank you for your fab photo and lovely post - I am so glad you like the new LED lights and hope you enjoy them lots and lots! Yours warmly, Kate

Posted 5 years ago

“They are beautiful , but it feels like the plug head could have been included for that price instead of having to buy it separately. Also some stickers to put them on the wall would be great.”

Helpful Report

Posted 5 years ago

Dear Anon, Thank you for taking the time to post a review - we are really glad you think the lights are beautiful. A lot of our customers already have spare mobile phone chargers which can also be used to plug the usb port into a wall socket so we do not include a separate plug as well. I hope you were able to source one okay. You can also buy command clips to attach the lights to the walls via Amazon, as we are temporarily out of stock of them. I very much hope you can enjoy your new light set. Yours sincerely, Kate

Posted 5 years ago

“Think this is my 4th order, love these lights!! Such a great idea to brighten up any room. Fabulous service as always, would highly recommend!”

Helpful Report

Posted 5 years ago

Dear Emma, Thank you so much for your lovely review - it is very much appreciated and we are delighted you love the lights so much! Yours warmly, Kate

Posted 5 years ago

“Really gorgeous lights, they all work well. The reason it isn't dive is because of the do it yourself element, it may have varying levels of success”

Helpful Report

Posted 5 years ago

“Love my lights - thank you!”

Helpful Report

Posted 5 years ago

“We are very pleased with the product which receives many compliments from visitors to our home.We have strings of lights throughout our house which add a warm atmosphere and when wanted a party feel. The customer service was more than helpful in providing us with the information we needed with colour choices and the whole process was friendly and easy.”

Helpful Report

Posted 5 years ago

Dear Linda and Glyn, Thank you so much for your lovely post - your home sounds so warm and inviting! I am delighted we have been able to help you with colour choices too and hope you and your guests enjoy your lights for a long time to come! Yours warmly, Kate

Posted 5 years ago

“A little disappointed that the lights don't come with a plug. And it would be nice if they were already assembled for the price that's being paid.”

Helpful Report

Posted 5 years ago

Dear Jennifer, Thank you for your post; the LED cable does have a USB port on it and therefore needs an adapted plug to be able to work. You can use an i-phone/mobile charger if you have one spare, or buy them in electrical stores. As for pre-assembling the cotton balls onto the lights, this is not possible for our packers to do as many customers like to customise the cables to their own design. I do hope you were able to assemble the lights and can enjoy them once they are set up. Yours sincerely, Kate

Posted 5 years ago

“They're beautiful! If you want cotton ball lights, these are the best by far. Just note, some assembly required! But that all adds to the fun and satisfaction - and they are very satisfying!”

Helpful Report

Posted 5 years ago

“I love these lights.”

Helpful Report

Posted 5 years ago

“Hi Kate, excellent service, beautiful lights. We will definitely be back for more! Thank you.”

Helpful Report

Posted 5 years ago

Thank you so much, dear Fiona - how kind of you to say so! I am delighted you love the lights - and are happy with our service too...:) Yours warmly, Kate

Posted 5 years ago

“Brilliant product, great service and wonderful lighting effect - will definitely buy again.”

Helpful Report

Posted 5 years ago

Thank you, dear Shelley, for your lovely post - we are delighted you are happy with our service and love the lights too! Enjoy...:) Yours warmly, Kate

Posted 5 years ago

“Absolutely fabulous”

Cable and Cotton 5 star review on 5th April 2019

Helpful Report

Posted 5 years ago

“Hi, there was a little misunderstanding at the beginning with our order, but we love the product and will be ordering more in the near future. Thank you.”

Helpful Report

Posted 5 years ago

Dear Jitka, Thank you so much for taking the time to post your review - I am sorry for the misunderstanding with your order and do apologise. I am delighted you love the product - enjoy your lovely lights! Yours warmly, Kate

Posted 5 years ago

“Really pleased with the lights for my daughters bedroom. They’re draped across the headboard of her bed and look cool, quirky and pretty.”

Helpful Report

Posted 5 years ago

Dear Mrs MacPhail, Thank you for your lovely review and also the fabulous photo. I am really glad you like the lights - and very much hope your daughter does too! Yours warmly, Kate

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews