Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original package did not arrive and seems to have been lost by Royal Mail, when I contacted Cable & Cotton they were extremely helpful and did not hesitate to send a replacement straight away, Excellent service and product.”

Helpful Report

Posted 6 years ago

Dear Pater, Thank you so much for your kind feedback - I just really hope the lovely light set you chose arrives this time, and in good time for the birthday girl too! Yours warmly, Kate

Posted 6 years ago

“Long time from order to despatch and delivery for a few bulbs. Could do better!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your feedback - it is a very busy time of year for both us and the postal service, but I do apologise that your order was delayed. Yours sincerely, Kate

Posted 6 years ago

“Easy to assemble, love the combination of colours, something I will enjoy all year round.”

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Posted 6 years ago

“Super quick delivery!”

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Posted 6 years ago

“Arrived very safely packed and was really easy to put together! Excellent idea selling the materials to put it up too! It’s really transformed a dull dark little patch and I’m saving up to get more to put all over the house! ❤️ It!!”

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Posted 6 years ago

“Excellent service and great product”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“I love the lights but one of the colours had not had the slice put in them and I had to do this myself, this seems to have been missed in quality control”

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Posted 6 years ago

Dear Karn, Thank you for your post and feedback - I am sorry some of the balls did not have the usual pre-cut slits in them. The cotton balls are all hand-made and should have splits next to the holes but sometimes this does get missed. It is really rare but I do apologise. Cutting slits into the balls next to the hole with a sharp pair of scissors is what we would usually recommend in this case (just as you have already done) but if you do have any balls you feel need replacing please kindly email me at hello@cableandctton.com and I will do my best to help. Yours sincerely, Kate

Posted 6 years ago

“Great service and lights look so good, have purchased 2 sets”

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Posted 6 years ago

“Love these lights, I've been meaning to treat myself for ages and have finally gone for it.”

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Posted 6 years ago

“A good product and well made”

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Posted 6 years ago

“Great product”

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Posted 6 years ago

“Great Lights, Great service!!”

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Posted 6 years ago

“Very professional.”

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Posted 6 years ago

“Slight delay in delivery as ordered after Black Friday sale, but clear courteous communication after I had emailed asking for an estimated delivery time. Wonderful product and overall very happy.”

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Posted 6 years ago

Dear Anon, Thank you so much for your kind feedback - it is much appreciated especially at such a busy time of year. I am glad we were able to resolve any issue for you and are delighted you love your new lights! Yours warmly, Kate

Posted 6 years ago

“Speedy, swift delivery. Always a pleasure to deal with Kate. Our Cable and Cotton display in the shop, Daisy Days, is looking FANTASTIC!!”

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Posted 6 years ago

Dear Jill, How very kind of you! Thank you - and I am delighted your lovely shop is looking even lovelier with our lights! Yours warmly, Kate

Posted 6 years ago

“Really good quality, love them!”

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Posted 6 years ago

“Good service despite being late !”

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Posted 6 years ago

Dear Anon, That's very kind of you to say so; it can be disappointing when orders get delayed but thank you for your kindness and patience. Yours sincerely, Kate

Posted 6 years ago

“Fantastic lights, my new twins are fascinated by them. the wrong type of plug was posted out. But The mistake was corrected immediately, so cable and cotton get a 5.”

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Posted 6 years ago

Dear Lucy, That is very kind and generous of you given the circumstances so thank you for a 5 star review! How funny that your twins love them so much too! Yours warmly, Kate

Posted 6 years ago

“Gorgeous lights that look amazing on my fireplace!”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews