Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cut all but 3 of the grey balls as the hole was too small. The instructions say ‘some’ may need cutting not most. I even had to go out and buy nail scissors!”

Helpful Report

Posted 7 years ago

Dear Annie, Thank you for your post; I am sorry you had this experience with the cotton balls you were sent for your cable. It can happen that some balls have not been cut far enough and it appears you got these in your order. I do hope it was worth it in the end and you now have a light set you can enjoy. Yours sincerely, Kate

Posted 7 years ago

“Great product & great service.”

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Posted 7 years ago

“I love your lights, I have two sets up in my house and I always get compliments! They also make great gifts, I love picking different colours for different friends/ family!”

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Posted 7 years ago

“I did think the system for putting the lights in felt a bit clunky - it would be hard to change the balls around without permanently damaging the original ones. Delivery and customer service good though”

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Posted 7 years ago

Dear Customer, Thank you very much for taking the time to post your review - your feedback is important to us. When customers buy in store I am able to show them how to attach the balls, and it is advisable to make the desired pattern with the balls before attaching them as they are slightly easier to get on than off! If you want to change some of the colours on your cable, then the balls need careful removing should you want to re-use them again. Occasionally they can get damaged beyond repair in which case you can get replacement balls in any number via our website. I really do hope you like your cable now that it is up and running, as we very much want you to be happy with your lights. Yours warmly, Kate

Posted 7 years ago

“Dispatched very promptly. There was a small problem with my order but they sorted it out with no quibbles.”

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Posted 7 years ago

“Excellent light I love them the quality is brilliant and boxed nicely too , will be ordering again. Thank you”

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Posted 7 years ago

Hi Sarah Thanks so much for your comments. We're loving that you love your Cable and Cotton cotton ball lights. Look forward to seeing you again! All the best - Anthony

Posted 7 years ago

“Fantastic lights and fantastic service. Highly recommended.”

Helpful Report

Posted 7 years ago

“Your website is slow. Your posting options are expensive. the colours on the website are not representative. Thankfully your product is lovely - but the shopping experience is terrible.”

Helpful Report

Posted 7 years ago

Hi there Thanks for the feedback, even if it is disappointing to read from our point of view. I appreciate the time you've taken to highlight your concerns with our business. Firstly - glad you find our Cable and Cotton lights lovely. We test the website regularly to ensure that it's running swiftly and smoothly and is optimised for mobile and tablet. My apologies if it wasn't operating at full speed or was slower than expected. During busy periods, especially on Black Friday in November when you placed your order, we were having extremely high traffic volume and so it is likely the website was running a little slower than we would have hoped. My apologies. I notice from your order that you received Free Shipping. I am not sure in this instance that we could have reduced the price of shipping to you to any less than that. Express postage is £4.95 and this is a competitive market rate for expedited 48hr shipping. I am sorry if you feel our shipping rates are expensive. We will bear your comments in mind when we next review shipping rates. Colours of our balls are as accurate as we can get them online - they are actual picture of the balls and lights. Due to the differences in screen display, sometimes they may appear a slightly different hue to different viewers of the website - the vagaries of different settings for PC, Mac, assorted mobiles and tablets. If you feel you did not get quite what you were expecting, then please do get in touch with Kate on hello@cableandcotton.com and she will be happy to help rectify your disappointment. We genuinely want (and strive for) all our customers to be happy with our lights. As I said, whilst we aim to provide a shopping experience that is efficient and fun, we obviously fell short in your case and for that I unreservedly apologise. With kind regards - Anthony

Posted 7 years ago

“The main problem is that the customer is required to assemble their own lights via a ridiculous system which inevitably causes damage and disintegration. I had to extend every slit in each ball with a Stanley knife in order to get the LEDs inside. This fiddly and annoying process led to the damage of at least 10 out of the 50 I ordered. The strength of the balls also varied significantly from colour to colour. In my case - the dusty blue choices were much more flimsy and flexible than the other two colours (grey & green). Charging an extra fiver for a mains plug is scandalous - who plugs their Xmas lights in via USB? I was going to write and complain, and to request some replacements, but decided life is too short - I have more important things to do. Alan Wilder”

Helpful Report

Posted 7 years ago

Dear Alan, Thank you so much for taking the time to post your review. I am really sorry you had this experience with attaching the cotton balls and that @ 20% of them were damaged in the process. I will of course post you out any replacements for these if you can kindly confirm which colours you would like? You can email me directly at hello@cableandcotton.com with this info and I will send them out immediately. It is rare that every ball needs to be cut to extend the split in this way; the cotton balls are hand-made and do not always accommodate the new LED disc which is slightly larger than the filament bulbs. We will be making the splits wider in future so that this will no longer be an issue. Regarding the quality of the balls, it is true that some dyes are heavier than others and create a sturdier ball, but the Dusty Blue should not have been as flimsy as you describe, so you are welcome to replacements for these too. I will send any new cotton balls you request out from the shop so I can personally ensure that they are of a stronger quality. The new LED cable does have a usb port for which plugs are available to buy online; we do not make them part of the initial sale to give customers the choice as to whether they purchase them or not. This is because any mobile phone or i-pad charger plug can be used with the usb port and a lot of our customers have spares of these already. I apologise again for the experience you have had and would like very much to improve on it. I look forward to hearing from you if you are able to take the time to contact me. Yours very sincerely, Kate

Posted 7 years ago

“Really pleased with the colours, they look absolutely lovely”

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Posted 7 years ago

“Bought the LED update for existing light string; two sets, in fact, one for me and the other for my daughter. Changing them was straightforward and quick. We both agree it's an improvement.”

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Posted 7 years ago

“Took advantage of a Black Friday offer to treat myself to a set of lights. From the initial first delivery the team have been brilliant when I needed to contact them. I would highly recommend this company and I ll certainly buy again. X”

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Posted 7 years ago

“Absolutely love my new Cable & Cotton lights. They are much admired by all who visit my home. The lights feel a bit more ‘classy’ than standard fairy/string lights”

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Posted 7 years ago

“Hi Cable & cotton My recent order for new led strings was easy and delivered very well but I sent you an email previously to ask some questions about past purchase string lights and no one got back to me m”

Helpful Report

Posted 7 years ago

Dear Stephen, Thank you for your post. I am so sorry that no-one replied to your email as we have a policy of responding to every email well within a 24 hour period. Very occasionally an email sent via the website does not filter through to us at customer service which may be what happened here. If you would like to ask any questions please can you email us again at hello@cableandcotton.com and we will do our best to help you. I am delighted you like the product! Yours sincerely, Kate

Posted 7 years ago

“Lights are simply delightful!”

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Posted 7 years ago

“Beautiful quality and great communication. Thank you”

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Posted 7 years ago

“Hi Kate and Team, Wanted to leave a personal review as putting poor feels very harsh and I intact absolutely love your business! I have two sets of lights both of which have stopped working and after online find that I could get these replacement bulbs. I ordered two but 1. they haven't fixed the problem and were very fiddly and 2. it isn't very clear that there are only 5 actual bulbs in the pack, it is positioned in a way that they are replacement bulbs for the whole 20 pack. So I'm still left with two sets of 20 not working, a few extra bulbs and no solution!”

Helpful Report

Posted 7 years ago

Dear Amelia, Thank you for your post. I am sorry you have had such an issue with your two sets of lights. Did you email us directly at hello@cableandcotton.com for any advice? If you would like to do so we will do our best to be of help. From your post I am wondering about the age of your cable - it may be that the bulbs were not suited to it? Either way i would very much like to help you resolve the issue. I look forward to hearing from you - and am so glad that you do like the company even if the bulbs don't seem to fit! Yours warmly, Kate

Posted 7 years ago

“Fantastic products, really speedy delivery and all nicely presented and packaged. Perfect!”

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Posted 7 years ago

“Fantastic customer service ☺️”

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Posted 7 years ago

“Really nice colours packaging I love it”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews