Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic new LED lights - well worth the money - try a string of lights piled in a flat bowl on a dresser - they look absolutely fantastic and beginning to feel christmassy!”

Cable and Cotton 5 star review on 8th November 2017

Helpful Report

Posted 7 years ago

Dear Terry, Thank you for this beautiful photo of our new LED lights - what an ingenious way to use them! I bet they are a great talking point/centrepiece in your home?! May they light up the winter nights to come... Yours warmly, Kate

Posted 7 years ago

“This is the second time I have used cable and cotton , unusual product and easy to assemble”

Helpful Report

Posted 7 years ago

Dear Chistine, Thank you for taking the time to post a review - I am delighted you are a returning customer and enjoy our lovely lights! Yours warmly, Kate

Posted 7 years ago

“They are a bit more fiddly to fit into the balls but once in are brighter than the old ones and I am happy that bulbs will not blow as they did on the old style lights”

Helpful Report

Posted 7 years ago

“Great service, lovely product.”

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Posted 7 years ago

“Had to chase order to get delivery and half items ordered were not in stock. Would have ordered others if this info showed on website. By the time items arrived, had missed the holiday rush.”

Helpful Report

Posted 7 years ago

Dear Julie, Thank you for your post - I am so sorry you had this experience of our service. I believe you ordered when we were in the process of switching over to LEDs and also had run low on some stock, and do apologise for the inconvenience this caused. Your feedback is very helpful to us; please email me at hello@cableancotton.com if you do ever wish to order from us again, or if I can be of any help in the future. I hope very much that you and your family can enjoy the lights. Yours sincerely, Kate

Posted 7 years ago

“The LED lights are robust, effective and magical - real quality and a great purchase. Customer service has been quite exceptional - rapid, efficient and friendly . 'We work miracles while you wait, the impossible takes a little longer' comes to mind ! Thoroughly recommended in every respect. 5 plus stars ! John H”

Helpful Report

Posted 7 years ago

Hi John, Thanks for your feedback, and I'm sorry you've had this hassle. As you may guess, it isn't common and I think you have been rather unlucky. But we want everyone to be LUCKY. Please get in touch with Kate, our customer services Guru (hello@cableandcotton.com) and she will be delighted and determined to sort out your lifeless/lightless string of Cable & Cotton fairy lights. When our lights don't shine, elves' souls actually grow sad, so I hope we can get this sorted ASAP. Oh, and we've switched to LED bulbs, (bespoke design and patent pending) so this won't be an issue in the future - be we need to sort out the present first. Thanks again for your feedback and apologies for the trouble you've experienced. All the best - Anthony

Posted 7 years ago

“Brilliant Customer service. The big lamps I wanted weren't in stock anymore in the colour I had chosen but the lady I spoke to managed to find the same ones in bigger size and they look fantastic! I wasn't charged for the difference in size and got a refund for the express Delivery! Will definitely recommend! Thank you.”

Helpful Report

Posted 7 years ago

“Gorgeous lights and the LED is a real bonus and improvement. I’m about to order some more for my granddaughter’s room in her new house. I love your company and you are always so helpful on the telephone 📞💕👍🏻😊🌈”

Helpful Report

Posted 7 years ago

“Your website was ready to use and a great tool to customise your own light mix, with a button to change the colour variation on the light string. Great! Order was delivered quickly and very well packed. Thanks!”

Helpful Report

Posted 7 years ago

“Lovely, very responsive company to deal with. Lights are beautiful and I would like have another set to change the ambiance of a room. I chose oatmeal very calming and I’d love to get some coloured ones for Christmas! Just one thing it would be great if the lights had an on/off switch instead of just a plug.”

Helpful Report

Posted 7 years ago

Dear Liz, Thank you kindly for your warm and lovely feedback; I am so glad you love your light-set and agree that Oatmeal is a beautiful subtle, understated colour (it is very popular!). Our newest LEDs do have a light switch on them so if you ever wish to purchase some in the future please email me at hello@cableandcotton.com and I will be of help! Yours warmly, Kate

Posted 7 years ago

“So impressed. My first set of lights was faulty but they replaced them and resolved the issue without delay. Top customer service”

Helpful Report

Posted 7 years ago

Dear Jenny, Thank you so much for your kind feedback - I am delighted your cable is now up and running, and you can enjoy your new light set. Yours warmly, Kate

Posted 7 years ago

“Excellent service. Lights arrived very quickly. Very pleased with my lights Very efficient. Thank you”

Helpful Report

Posted 7 years ago

“Lights are really pretty and when I had a problem with them I got a quick, helpful and friendly email back.”

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Posted 7 years ago

“Love them , a lovely edition to any room”

Helpful Report

Posted 7 years ago

“Great product, lovely colours bought them to cheer up my daughters university accomodation design based on plans for Swedish prison cells, the lights have really brought a little bit of homeliness.”

Helpful Report

Posted 7 years ago

Dear Sally, Thank you for your lovely post - which also made me laugh! Which architect designed those university rooms?! Our lights are a great way to personalise a small space and therefore perfect for new students away from home for the first time. I am so glad your daughter can lighten her room up with her Cable and Cotton light set, and I wish her every success at Uni! Yours warmly, Kate

Posted 7 years ago

“Quick delivery service, lights are so effective, good quality”

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Posted 7 years ago

“Great product. Great service.”

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Posted 7 years ago

“"I love the new led lights, I\u2019ve done this with them! See photo \r\n\ud83d\ude03 so happy! "”

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Posted 7 years ago

Dear Alice, What a great photo! Thank you so much for sharing it, and for taking the time to post your review. Enjoy!... Yours warmly, Kate

Posted 7 years ago

“Fabulous lights, we love them. We received great service in the shop during our stay in Brighton and also when we ordered online. Would highly recommend!!”

Helpful Report

Posted 7 years ago

Dear Tracey, Thank you so much for your kind post about your experience with us here in our dear Brighton shop. - it means the world when we get lovely feedback like that! I am also of course delighted that you love the lights too - enjoy them to the max on these long winter months! Yours warmly, Kate

Posted 7 years ago

“Excellent customer service”

Helpful Report

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews