Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,272 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with our lovely new lights. They are a great way of lighting my living room after Christmas without the need for a lamp. They are very easy to construct. Well done Cable and Cotton, your products really are lovely 😊”

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Posted 6 years ago

“Quick service”

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Posted 6 years ago

“Very prompt reply. My daughter bought your lights, she then bought our other daughter and myself a set for our respective birthdays. My friend liked them so much, she bought a set for her new flat. High 5. Jayne”

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Posted 6 years ago

Dear Jane, Thank you for your lovely post and feedback - I am delighted that your friends and family all love the lights too! Yours warmly, Kate

Posted 6 years ago

“You’re always so helpful and friendly and efficient on the phone , Sarah from Bournemouth x”

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Posted 6 years ago

Dear Sarah, Thank you so much for such a kind post - what a great start to my working week! We aim to please, lol! Yours warmly, Kate

Posted 6 years ago

“Received in good order very quickly, but think it’s a shame not to be able to get the white bulbs separately. Also think it’s a bit expensive”

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Posted 6 years ago

Dear Tony, Thank you for taking the time to post your feedback; the bulbs packs have 2 white-tipped fuse bulbs and 5 clear bulbs in each pack as this seems to meet most customers needs. The price used to be £2.95 but we lowered it by £1 to compensate for an increase in p&p charges for this item, to try and keep the cost down for our customers. I do hope your lights are working again now. Yours sincerely, Kate

Posted 6 years ago

“Great service. Love the lights. Highly recommend and will use again. Thank you”

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Posted 6 years ago

Thank you, dear Matthew for your kind feedback - I am glad that both the service and the lights come highly recommended by you! Yours warmly, Kate

Posted 6 years ago

“I love my lights! I bought the pistachio set and they are perfect both lit and unlit. Super quick delivery and careful packaging ensured my lights arrived in tip top shape.”

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Posted 6 years ago

“Lovely lights, and enjoyed making them up. Only issue was that everyone of the 19 green baubles had to be cut as no slit was visible at all.”

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Posted 6 years ago

Dear Allison, Thank you for your post and feedback - I am sorry that every emerald green cotton ball was not slit to fit the new LED lights. These are a handmade product and while we make very effort to ensure they are cut to specifications this sometimes does not happen. Please kindly contact me on hello@cableandcotton.com if you need any replacements - whilst I cannot guarantee that these will be slit more widely, I can replace any balls compromised by the process. I very much hope you enjoyed them over the Christmas period. Yours sincerely, Kate

Posted 6 years ago

“The lights are beautiful!!”

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Posted 6 years ago

“Excellent communication and delivery”

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Posted 6 years ago

Dear Helen, Thank you for your great post; I am glad you are happy with our service! Yours warmly, Kate

Posted 6 years ago

“My lights arrived quickly, were easy to assemble and look fantastic!”

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Posted 6 years ago

Dear Bryony, Thank you so much for your lovely post - I am so glad you love your new lights! Yours warmly, Kate

Posted 6 years ago

“Excellent as ever!”

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Posted 6 years ago

“Quick delivery and well packaged- thanks !”

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Posted 6 years ago

“I just love them!”

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Posted 6 years ago

“Lovely lights, look great at home and very reliable too. Easy to change the bulb. It's worth swotting up on 'fuse bulbs' when you buy :-)”

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Posted 6 years ago

“Lovely website which actually shows you how the lights will look when lit. A very good product. They look very attractive.”

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Posted 6 years ago

Thank you, dear Helen for your lovely post; I am glad you enjoyed using the website and like your new lights. Yours warmly, Kate

Posted 6 years ago

“Really good quality & customer service is great!”

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Posted 6 years ago

Thank you so much dear Rachel for your kind post and feedback - we really hope you enjoy your lovely lights! Yours warmly, Kate

Posted 6 years ago

“Love the products. Quick service - very happy :)”

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Posted 6 years ago

“I love my new lights - they genuinely bring joy every time I walk into my bedroom where they now have pride of place. The one improvement I would suggest is be very clear that some of the baubles WILL have to be cut. Every single green bauble had to be cut (there were 9). And that is ok. But it should have been clear that this is very VERY common. I spent a long while trying to find the slit and wondering whether I had a dud delivery. Otherwise, I absolutely love this product and have no doubt I will be coming back for more. Well done. You should be VERY proud of your company and the joy you bring to your customers 😘”

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Posted 6 years ago

Dear Sinaed, Thank you for your post, feedback and fabulous photo as well. I am delighted you like our lights and am sorry that you had to enlarge the holes on the emerald green balls. Almost all our balls now have holes in them which can accommodate the new LED lights, but we sell a lot more emerald green at Christmas time than throughout the rest of the year so it may be that this stock had not been scored for the LED lights. All the balls are handmade but we strive to ensure that they usually can fit the lights accordingly. Do please feel free to email me at hello@cableandcotton.com if you would like to, and I will do my best to be of help. Wishing you a very warm, happy and over-lit New Year! Yours warmly, Kate

Posted 6 years ago

“Beautiful lights .. really lights up my room”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,272 reviews