Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,276 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th December 2024

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous lights, fabulously helpful customer service”

Helpful Report

Posted 6 years ago

Dear Nicola, Thank you so much for your kind post - I am delighted I could be of help and so glad you like your gorgeous lights! Yours warmly, Kate

Posted 6 years ago

“Love love love these lights”

Helpful Report

Posted 6 years ago

“I absolutely love these lights, beautiful colours and magical when switched on. I chose express delivery and they arrived the next day (nicely packaged in a brown card box). These were for a birthday present, so I will be ordering more for myself!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for your lovely enthusiastic post - we are delighted you like the lights so much and want some for yourself as well! I really hope the recipient liked the lights too! Yours warmly, Kate

Posted 6 years ago

“I have admired my friends lights for a long time, and recently decided I had to have my own. It was so easy to customise and order the lights, and they match the soft furnishings in my sitting room. They look so cheerful in the evening. So glad I made the purchase.”

Helpful Report

Posted 6 years ago

Dear Julie, Thank you for your lovely post - customising your own light-set can be a lot of fun and is part of what made the product unique too! I do hope you enjoy your gorgeous new light set... Yours warmly, Kate

Posted 6 years ago

“Arrived quickly”

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Posted 6 years ago

“I love your Cable and Cotton lights they give the home a warm snuggly feel. The set I've just bought as a birthday present for some who loved my lights, so they have been package up and sent to twinkle snuggly warmth in Canada. Your service for delivery etc. Is always good.”

Helpful Report

Posted 6 years ago

Dear Lynne, Thank you for your lovely post - it is so nice to think of your lights going global! I really hope your friend in Canada loves them too... Yours warmly, Kate

Posted 6 years ago

“We love our new lights, what a simple but great idea, thanks!”

Helpful Report

Posted 6 years ago

“I have two sets of lights Brighton beach and Olivia I love them and so do my childminded children. Definitely worth the money.”

Helpful Report

Posted 6 years ago

Dear Alison, Thank you for such a fab photo and great post - I am delighted your children also love your lights too! Enjoy to the max! Yours warmly, Kate

Posted 6 years ago

“The new led lights are much better. I had the old ones before. I have 3 sets of lights in my house I love them. I bought some fur my sister too and she’s loves hers.”

Helpful Report

Posted 6 years ago

Dear Claire, Thank you so much for your lovely review (and fab pics too) - I am so glad you like the new LEDs and that your sister loves them too! Enjoy...! Yours warmly, Kate

Posted 6 years ago

“Fast delivery, lovely product.”

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Posted 6 years ago

“I love my coloured cotton ball string light. My son thinks it looks fab in his room. This is now my 4th or 5th purchase and highly recommend!”

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Posted 6 years ago

“I adore them they look fantastic”

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Posted 6 years ago

“Absolutely gorgeous”

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Posted 6 years ago

“Order was quickly attended to and lights arrived in excellent packaging.The lights were easy to push into the balls and the colours are gorgeous.I am going to buy another set for my living room.”

Helpful Report

Posted 6 years ago

Dear Liz, Thank you so much for your great review and fab photo - I am especially glad you found it easy it assemble the lights and very much hope you enjoy them! Yours warmly, Kate

Posted 6 years ago

“Very pleased with my lights, they look perfect in my living room 😀”

Helpful Report

Posted 6 years ago

“I have a few sets of these lights and and bought sets for some family members I find they are lovely and give off a warm comforting glow”

Helpful Report

Posted 6 years ago

Dear Judith, Thank you so much for your great review! I am really glad your family love the lights too - they do make such good gifts because you can personalise them to suit the recipient! Wishing you all a lovely winter lit up by fairy lights! Yours warmly, Kate

Posted 6 years ago

“The Bulbs don‘t fit!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post - please do kindly contact customer service so that we can be of more help to you on hello@cableandcotton.com It may be that you are having issues because the cotton balls were not attached to the bulbs according to the instruction leaflet that came with your order. To attach the balls you have to press down on the hole at the top of each ball with your finger and thumb to find the split next to the hole. You then push the bulb through this slit and pull it along to the hole where it will sit nice and snugly - and will not fall off. If you force the bulb through the hole only, it widens in the process and the balls then have trouble staying on. (Occasionally the split next to the hole is not wide enough - in which case you can make it slightly wider with a sharp pair of scissors.) The balls are designed to fit the lights so please kindly let me know how you get on. Yours sincerely, Kate

Posted 6 years ago

“I received my voucher for cable and Cotton as a birthday gift. It’s not something I would have chosen, Fairy lights! But I love them. I’m already in the process of choosing my next sets ,colour.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for your lovely post - the fairy lights do make a great present and I am so glad you want to get some more too! Yours warmly, Kate

Posted 6 years ago

“Add an optional gift card for no more than 50p ?? styled with a photo / slogan of the lights eg Happy Carnival Candy Birthday. I thought the optional transparent box for £2.95 ?? was pointless and too expensive.”

Helpful Report

Posted 6 years ago

Dear Tamara, Thank you for your post and feedback which I have passed on to the rest of the team. I hope your recipient liked the light-set. Yours sincerely, Kate

Posted 6 years ago

“Beautiful cotton lights that brighten any occasion ❤️”

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Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,276 reviews