Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,283 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 3rd February 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been pleased with all strings of lights and replacement shades I have received”

Helpful Report

Posted 7 years ago

“My first set of the new LED lights, I love them so much I have sent for another set to replace the string in my bedroom. I like how they are now a single string instead of a loop and they have a switch”

Cable and Cotton 5 star review on 8th November 2017

Helpful Report

Posted 7 years ago

Dear Tanya, Thank you so much for showing us your new LED lights - they look ab fab! I also have a set over the fireplace and love turning them on when I get home (especially when it is dark and cold like nowadays!). I hope you enjoy them for a long time to come. Yours warmly, Kate

Posted 7 years ago

“Excellent customer service and lovely product!”

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Posted 7 years ago

“Great, unique product, great service; what’s not to like?!”

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Posted 7 years ago

“After a long and tiring commute I come home and switch my lights on and they always make me smile, literally brightening up my day!”

Helpful Report

Posted 7 years ago

O dear Sarah - I could not agree more! Thank you for your lovely post - I also rush home to put them on (even though I work all day with them!). Enjoy... Yours warmly, Kate

Posted 7 years ago

“Very satisfied with the product”

Helpful Report

Posted 7 years ago

“Oh guys, I’m so sorry but I didn’t open my parcel until about 3 weeks after it had arrived. At which point I realised it was the wrong order! Figuring it was a bit late to query this I just kept the order as it had the spare set of lights i’d originally ordered in it. Hope this didn’t cause you too much bother, and sorry I never brought this up sooner. The lights are pretty amazing though. Thanks!”

Helpful Report

Posted 7 years ago

Dear Morven, Thank you for your post - I do hope it is all sorted for you now? I am so sorry you got the wrong order - it sounds as though you have kept it anyway? Please do let us know if you ever order again at hello@cableandcotton.com and we will do out very best to ensure it all goes smoothly next time! Yours warmly, Kate

Posted 7 years ago

“I love my Cable and Cotton Lights, they look really good. So glad they’ve brought out LED lights too. I’m already contemplating my next purchase. I’d have them in every room given have a chance 😄”

Helpful Report

Posted 7 years ago

“Purchased a set of the new led lights for my daughters bedroom. These are great and much brighter than the old ones. I love these lights and now have 3 sets around the house.”

Helpful Report

Posted 7 years ago

“I am delighted with my new led lights to use with my cotton and cable spheres of loveliness! I have orange and black for hallowe’en, red, green and white for Christmas and blue to do patriotic lights for jubilee celebrations. The line of lights is far superior to the loop I originally had. Now considering adding more colours to my collection.....pink to go wth red for valentines?”

Helpful Report

Posted 7 years ago

Dear Helen, Thank you of your lovely enthusiastic post - you have a set for all seasons! I am glad you like the new LED string (which is not looped) and do hope you enjoy them all year round and for every occasion... Yours warmly, Kate

Posted 7 years ago

“The instructions for the set of Lights were incorrect and were for the old style light string. I spoke to someone in the shop on a Sunday and they took a picture of the correct instructions and emailed me them. Great customer service. The Lights look great above our bed.”

Helpful Report

Posted 7 years ago

Dear Miles, Thank you for your post - I am sorry that you got sent the wrong instruction leaflet for your new LEDs. I am so glad dear Sasha, our Sunday girl, sorted it out for you asap. I really hope you enjoy them over the bed. Yours warmly, Kate

Posted 7 years ago

“My home wouldn’t be complete without these stunning lights which I’ve bought for the last 6 years and customer service is fantastic thanks Kate for all your help you have been wonderful I have so many compliments on my lights and many friends have now purchased them X”

Helpful Report

Posted 7 years ago

Dear Elaine, What lovely post to come across - thank you so much, it means the world! I am delighted you love your light sets and hope you enjoy them for many years to come. Yours warmly, Kate

Posted 7 years ago

“I ordered a variety of colours to match my daughters bedroom. The colours matched perfectly and they work great as a night light. Great service too.”

Helpful Report

Posted 7 years ago

“Efficient service, lovely products and a very good website. The LED lightchains are fantastic. They really show off the colours.”

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Posted 7 years ago

“Great customer service and you products are top notch A ++++”

Helpful Report

Posted 7 years ago

“Delivery speed was good. Buuut... I was slightly irritated by the fact that the balls weren't packed as they were ordered. I ordered spare balls for am existing set, plus 2 sets of create your own, but the balls were all mixed up, not segregated into the sets. If I had not checked the boxes, and sent them on as Xmas presents (which is what they are) the recipients wouldn't have gotten the correct combinations. Also I had lots of issues with codes not working - the lady who dealt with me had tenacity! Lol. I appreciated her keeping her eye out for my emails otherwise it could have been a wholly frustrating experience. I totally love your lights though! Everybody needs a set (or 4 as we have here). Always room for more though!”

Helpful Report

Posted 7 years ago

Dear Sarah, Thank you so much for your post and constructive feedback. I am very sorry that your balls arrived all mixed up - this is certainly not how they are supposed to be sent out so I will address this issue immediately. I do apologise. I also hope I was helpful resolving the issue with your discount code? Please kindly let me know if there is anything further I can help you with. I am glad that you love the light sets in spite of these set-backs - I also have 4 sets at home! Yours sincerely, Kate

Posted 7 years ago

“I love the lights. My friend has 2 sets a d bought them After seeing hers. Great choice of colours. Packaged nicely, clear instructions and look beautiful in our bedroom.”

Helpful Report

Posted 7 years ago

“Love the products and super speedy delivery, extremely happy!”

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Posted 7 years ago

“Love them!! Easy to assemble, great colours, adds an amazing ambiance to the room 👌🏽”

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Posted 7 years ago

“Kate was very helpful & my lights are beautiful! Would definitely recommend.”

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Posted 7 years ago

Dear Caroline, Thank you so much for your kind post - I am delighted you love your lights! Yours warmly, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,283 reviews