AccessDoctor Reviews

Name: AccessDoctor
Rating: 4.67

4.7 Rating 1,858 Reviews

92 %

of reviewers recommend AccessDoctor

4.7

Based on 1,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About AccessDoctor:

We are a UK Registered Online Pharmacy, we aim to make your pharmacy experience as simple as possible.

Our mission:

We are a group of UK trained Pharmacists, Doctors and Healthcare professionals, each with over 10 years experience in providing healthcare with ONE simple aim: Commitment to improve your wellbeing by providing, safe, convenient and confidential healthcare online.

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Anonymous

Anonymous // 01/01/2019

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“Excellent service quick and very efficient”

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“Very fast handling and shipping”

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“Was so so helpful I suffer with water infection all the time but couldn't get the gp to answer so new what I needed ordered and it was hear within 24 hours now im pain free again happy”

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“Easy and professional”

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“Great customer service”

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“Didn’t receive the prescription I had ordered”

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“Ordered item came on time”

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“Fantastic service , the whole process of ordering was simple and quick, Royal Mail unfortunately let them down with delivery but they sent me a second order for free, next day delivery! Companies do not offer service anymore, these guys do!! use them, you wont be dissapointed.”

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“Told delivery would be yesterday for Antibiotics, NOTHING, nor reply to emails, today NOTHING!! People come to you in PAIN!! for help, not even a bloody tracking or use able reff number on the order!!! What the hell are you idiots playing at? You took my money quick enough abs now silence, with me suffering as I relied on you!! Waste of space cowboys! Can't even call anyone, pointless writing this, I doubt you read the reviews, you cannot have a 4.74 rating and no negative reviews running the shambles that is ACCESSDOCTOR, GO ELSEWHERE PEOPLE, OR SUFFER !!!!!!!”

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Dear Paul, I am sorry to hear that you have been suffering in pain. In response to your complaint, I have seen at least three replies to your email from our customer care team. Please check all your email folders, occasionally unfamiliar emails get sent to your junk mail. If I may respond to your concerns in detail: 1. We are not an emergency service, this is clear from our terms and conditions, we are not in a position to treat patients who need emergency care, for this you need to seek the services of either your G.P or 111. I am sorry if you had gotten this impression, there is no possibility of us giving you an immediate G.P consultation, private prescription, medication and next day delivery for £9.99. Our service works for people not requiring an immediate doctors consultation. Our doctors assess the online consultations, if appropriate the doctor issues a prescription, this gets dispensed in our pharmacy. For this to be safe and cost effective for both our customers and our organisation we can only treat a limited number of conditions and remotely. 2. If you need any medication the next day, we recommend you upgrade to the special delivery option, this is can be upgraded for the reduced additional fee of 3.99 (normal fee is 6.80). This is clearly stated on the page that you purchased the item from but you did not take up this opportunity. 3. You chose the free next day delivery option, this is a popular choice, for this delivery option we use Royal Mail first class delivery. Although upto 80% of deliveries are now reaching our customers the next working day, unfortunately due to the COVID Pandemic, this can take upto 10 working days in the so called COVID hot spots. 4. Our company is registered by the GPhC and the MHRA, all our pharmacists and GPs are fully registered and practice safely within the UK. 5. Our reviews are all genuine, all customers get an email after purchasing any products to review our service, we do not choose who sends a review., this is why it is 4.73 and not 5. Some of your email responses have been very abusive, please kindly refrain from this attitude. Lastly, I genuinely wish you a quick recovery and will take on board your concerns that can be applicable. Customer care team

“very serice , saves me having to put more strain on nhs”

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“Quick to use questions they ask easy to fill out and quick response.”

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“I am really pleased I found this site. The questions were straightforward, I got approval the same day and delivery was so quick. I will definitely use again. Thank you :)”

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“Very pleased :) fast postage too”

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“Very efficient service .Would definitely use again.”

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“This medication is very use full.”

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“Excellent service”

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“Arrived next day . Had a UTI infection and the tablets cleared it up within 3 days. Also the cheapest I had found online.”